Engineer Manager

SAQIB U. QURESHI

**** ****** **,*******, ** *****

H: 703-***-**** C: 703-***-****

***************@*****.***

To work for a dynamic organization at a challenging position, where I can utilize my skills and experience

EDUCATION:

George Mason University, Fairfax, Virginia, May 2002

Master of Science. Major: Information System Engineering

George Mason University, Fairfax, Virginia, May 1997

Bachelors of Science. Major: Electrical Engineering

CERTIFICATIONS & TRAINING

Account Manager Specialization

Contivity VPN switch configuration and Management

Seven Habits to be most effective person

Diversity in work environment

Project Management Professional training (PMP)

System Engineer Specialization

Cisco certified Network Associate (CCNA)

Juniper Network Certified Internet Associate (JNCIA)

Juniper Network Certified Internet Specialist (JNCIS)

Wireless LAN for System Engineer

PROJECTS:

LAN Development: Familiarized with Novell LAN products, Implemented LAN in CPU labs, and Extensive experience in LAN Topology.

Design Information based Vending System.

Amplifier Development: Designed, Development, and Implementation

EXPERIENCE:

Network Analyst III July 2014 – Present

METRO (DC Transit System), Washington DC

Responsible for incident management, diagnosing IT incidents and impact through the correlation of alerts provided by enterprise monitoring tools.

Lead the response to incidents that impact the availability of services and applications.

Responsible for the surveillance and maintenance of METRO system networks.

Provide detailed network troubleshooting to include root cause determination.

Provide 24x7 NOC operations

Provide pro-active network analysis to maximize network uptime and availability.

Provide support to SPECTRUM (HPOV) and SOI related issues to Network Operation Center.

Responsible of SPECTRUM and SOI surveillance and maintenance.

Responsible to analyze SPECTRUM generated alerts to create, edit and deploy SPECTRUM (HPOV) conditions and policies.

Responsible to correlate and analyze router and SPECTRUM (HPOV) event logs to determine the root cause of outage and provide resolution.

Responsible of all outage related notifications to proper groups.

Review history alerts and ensure to address any unusual activities.

Network Map maintenance.

Create MAXIMO and Service desk tickets to perform assigned tasks.

Create, update and ensure all SOPs are in place at all times.

EMS NOS Engineer (Government Contractor - Evolver) May 2013 – May 2014

Evolver (United States Patent and Trade Mark Office), Alexandria, VA

Responsible for the configuration, and maintenance of networks to ensure communication performance and reliability.

Provide detailed network troubleshooting to include root cause determination. Provide pro-active network analysis to maximize network uptime and availability.

Provide 24x7 NOC operations

Extensive work experience with scanners in downloading, saving and transferring files/images.

Provide support to HPOV related issues to Network Operation Center.

Responsible of HPOV surveillance and maintenance.

Responsible to analyze HPOV generated alerts to create, edit and deploy HPOV conditions and policies.

Responsible to correlate and analyze complex EMS alerts to fine tune corresponding HPOV configurations.

Responsible to create users accounts and ensure issuance of proper system privileges.

Responsible of all outage related notifications to proper groups.

Review history alerts and ensure to address any unusual activities.

Network Map maintenance.

Responsible to assign new Operations Manager nodes to their appropriate device type and support groups.

Create CRs and perform assigned tasks.

Monitor and troubleshoot F5 load balancer and Riverbed.

Provide wireless, Access point troubleshooting support.

Support C3 (Network Operations Center) by monitoring and troubleshooting USPTO network issues.

Troubleshoot Juniper, Cisco, Riverbed, F5 devices and provide timely solution.

Work with vendors to thoroughly analyze data for fault isolation

Ensure all MOPs are in place and escalate issues as required.

Specialist Network Engineer May 2005 – May 2014

Verizon, Ashburn, VA

Responsible to assist in outage resolution support and back up for a 24x7 operation.

Postmortem reviews and business clarification, and tracking and reporting outages, which impact the Center productivity.

Provides technical and customer support for Verizon’s dedicated internet access customers, through a variety of troubleshooting and problem solving methods and technologies (BGP, ISIS, MPLS, OSPF, LDP, RSVP, VOIP, Firewalls, wireless, T1/T3, OC3, OC12, OC192, OC768).

Provide technical support on Cisco (1600, 3600, 6500, 6900, 7500,1200 series, CRS ), Juniper (M10, M10i, M20, M40, t640, T1600, MX960), 3com, Lucent TNT, Frame Switches, Fore Switches and other network devices.

Work on layer 1, 2 and 3 to determine the root cause and provide solution of the problem.

Provide troubleshooting support to MPLS related issues.

Responsible for keeping customers informed and up to date on open tickets within team and individual ticket queues. Additionally, document all customer contact.

Work with both internal and external groups (such as telephone companies and equipment vendors) to resolve customer issues. Contribute to the team’s success by obtaining daily service level goals for call and ticket queues.

Learn and implement all Verizon internal policies and procedures, as well as departmental SOP. Training: A two (2) hour minimum (per month) and eight (8) hours minimum per quarter of training/course.

Provide assistance in developing projects and procedures of NOC center.

Ensure placement of all MOPs at all times during issue handling from start to resolve.

Worked on Alarm Manager migration project from “Netevents” to “SMART”.

Lead all floor issues and ensure their resolution according to industry standards.

Network Engineer May 1998 – May 2002

Sprint, Reston, VA

Configuration of Cisco routers (1600 series – 7200 series), Bay routers, FRAD, 3COM, CSU/DSU, Modems and IP Contivity boxes, iDEN networks.

Troubleshoot/Monitor, identify and resolve emergency (Cisco routers, Bay-Routers, IP VPN, Contivity VPN switches, TPX & PSN2 Switches, ISDN, Voice over IP, modems, encrypted modems, T1, T3, DS1, DS3, Firewalls, Ethernet, Hub, Servers, sniffer, HP Open View, Cabletron, Secure Network Server, PCMCIA format security solutions, Smart Cards, network cards, PBX) problems.

Test network systems to ensure compliance with operational and industry standards.

Ensure that networking integrity, as it relates to subsystems, is maintained.

Analyzes mechanized system-generated data to identify the root cause of the subsystem failure. Proposes and implements solution to identified problems.

Refers and resolves or identifies resolution of defined problems to appropriate organization, i.e. Field Operations, vendor, LEC and etc.

Worked on HPOV system for the surveillance and management of Sprint network.

Inform Management about problems, unusual matters so prompt and creative action can be taken when appropriate.

Train new employees and lead staff.

Provide customer assistance and maintain effective methods of operating network components and subsystems

Lab Consultant April 1993 – June 1998

George Mason University, Fairfax, VA

Assist faculty members and students’ in troubleshooting various IBM and Macintosh Software and Hardware problems.

Maintain and upgrade LAN hardware and software.

Support NT, Windows 95, 98, Nortel NETid, TCP/IP, Unix and DOS.

Supports system analysis; recommends, designs, and implements effective hardware and software to accomplish overall task.

Troubleshoots complex network environments through to problem resolutions.

Troubleshoots data integration and application problems, tunes and optimizes overall system performance, promotes scalable solution, and recommends overall network and data source performance improvements.

Developing and documenting migration plans to support/implement DNS and DHCP integration into NETid.

Inform Management about problems, unusual matters so prompt and creative action can be taken when appropriate.

Satellite Control Operations Analyst: Internship.

INTELSAT, Washington DC

Operated and maintained all INTELSAT Satellites for proper operations.

Coordinated INTELSAT/ NON-INTELSAT launches.

Antenna and telemetry link assignments.

Maneuvering of satellites to obtain max transmit throughput.

Made recommendations as how to better streamline, automated and planed for normal and special operations.

COMPUTER SKILLS:

Ticket Systems: ITSM, ETMS, V-Repair, Remedy, MAXIMO

Data Bases: SNM, OASIS, Oracle, M.S. Access, MS Project, FoxPro, dbase, Odie, FMS, IDB, SEMR, OESOTS, FORCE

Operating Systems: Unix, Ultrix, OSF, Vax-Vms, SunOs 4.x, Novell. NetWar3.11, MS-DOS, OS/2, MS Windows, Windows NT, X-Windows, IRIS, NeXT, Citrix

Communication Service media, Protocols & Tools: SS7, ISO/OSI layers, Token Ring, Gigabit Ethernet, Fast Ethernet, FIDDI, Sonnet, T1, T3, OC3, OC12, OC192, OC768, Sonet, FDDI, ATM, ISDN, Frame Relay, X.25, TCP/IP, UDP, ICMP, SNMP, RIP, OSPF, ISIS, IGRP, EIGRP, EGP, BGP, Bridging, SRB, DLSW, NAT, Metrix, React, TDT2, Pulse, Tucker, Cabeltron, HP OpenView, SMARTS, Netevent, SolarWinds, NMS, FMS, Remedy, ETMS, ITSM, MRTG, Wireless, VOIP (SOHO), ehealth.

Hardware & Internet Utilities: Cisco routers 1600, 3600, 6500, 6900, 7500, 1200 series, CRS cisco routers, NEXUS, Juniper routers M10, M20, M40, M320, T Series routers, MX960, ERX, PTX, Frame switch, ATM switches, Bay routers, 3Com, FRAD, F5 load balancer, Riverbed, CSU/DSU, Catalyst switches, HUBS, Sniffer, Contivity boxes, Modems, Encrypted modems, Cabling, Familiar with Sun workstations, IBM/Compatibles & Macintosh.

HONOR & ACTIVITIES:

Under Graduate Advisor Pakistan Student Association

Joint Secretary All Student Cultural Association.

Contact this candidate