Customer Service
Resume:
DEBORAH WATKINS
**** ******* ******,***********, **, 21244
********@*******.***
Talented and Experienced Professional for over two decades utilizing my Professionalism and Experiences makes me well qualified for many different career opportunities.
Experience
The Home Depot, Owings Mills, MD
Special Services Associate
To provide excellent customer service
Am proficient with multi-tasking duties
Complete and file all paperwork
Create and maintain all customer service orders
Answer phone calls in a timely manner while directing to appropriate dept
Greet and thank each customer
Help solve customer problems
Helped customer with purchases using various platforms of payment
Dunbar Armored, White marsh, MD April 2004-Sept2014
Supervisor
Supervise staff of 35 Tellers to achieve Service Level Agreements
Coach staff to achieve operational goals
Conduct daily reconciliation and proof balancing
File Transmission
Deposits Verification
Acting Manager in Manager’s absence
Christopher and Banks, Towson, MD October 2001-April 2006
Associate (then promoted to Customer Service Manager)
Greeted customers and offered assistance with purchasing
Received and displayed clothing line
Oversaw and supervised 5 sales associates
Responsible for store closing
Handled inventory
Macys, Towson, MD October1998-January1999
Seasonal Sales Associate
Assisted customers
Took payments for purchases
Displayed Merchandise
M and T Bank, Baltimore, MD September 1989-April 2004
Manager
Supervise staff of 35 Tellers to achieve Service Level Agreements
Coach and train staff to achieve operational goals
Ad Hoc Reporting As Needed
Conduct Yearly reviews of staff
File Transmission
Verify Customer Deposits
Customer Service
Education
Carver Vocational Technical High School, Baltimore, MD September 1973-June1977
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