Customer Service Sales

KATHILEEN MOLINA

**** ****** ***, ********, ** **109

Cell: 915-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Also specializing in retail management and merchandising.

SKILLS

Detail-oriented

Sales experience

Strong work ethic

Outstanding interpersonal skills

Friendly demeanor

Superior organization ability

Goal-oriented

Strategic thinker

Opening and closing procedures

Mathematical aptitude

Customer-oriented

Highly competitive

Networking skills

Self-motivated

WORK HISTORY

11/2014 to 10/2015Sales agent

DirecTV – El Paso, 79936, TX

Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Identified and qualified customer needs, negotiated and closed sales with a 90% success rate.

Contributed to team success by exceeding team sales goals by 12%. 10/2013 to 10/2015Sales retail

kayak international food market – El Paso, 79936, TX Developed positive customer relationships through friendly greetings and excellent service.

Maintained knowledge on up to date sales, inventory, and company policy's providing exceptional customer experience.

Responded to telephone and in-person requests for information. Processed cash and credit payments rapidly and accurately. 02/2010 to 02/2013Backroom Support Manager

Walmart associates inc. – El Paso, 79924, TX

Ran markdown reports, managed store replenishment, analyzed buying reports, completed stock orders and managed inventory counts daily. Supervised and directed all merchandise receipt and flow for new reorder shipment processing.

Implemented ordering process and identified poor work habits to improve process effectiveness.

Planned and directed staff duties and performance evaluations. 02/2004 to 02/2007Customer Service Representative

Hollywood Video – El Paso, 79924, TX

Welcomed customers into the store and helped them locate items. Answered customer questions regarding store merchandise, information and pricing. Operated a cash register for cash, check and credit card transactions with 99.9% accuracy.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Earned numerous recognitions for exceptional customer service in generating repeat customers.

EDUCATION

2005 High School Diploma:

Andress High - El Paso, 79924, TX

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