Manager Technician
Resume:
DAMON YATES
Senior IT Field Engineer/ Desktop Technician / Network Administrator
Omaha, Nebraska 68105
*********@*****.***
CERTIFICATIONS
●A+ certified
●Network+ certified
●Dell Laptop & Desktop warranty technician certified
●Currently enrolled in Metropolitan Community College, taking CCNA classes
SUMMARY
Senior IT Field / Desktop Technician / Network administrator with extensive experience in Computer break-fix, network infrastructure, analysis and support. Extensive experience in providing customer support for Windows XP and MS Outlook in a networked environment. Over 19 years of experience with PC / Technical support, IT management and computer /IT consulting. Responded to Remedy System help desk tickets, phone calls, emails or in person request for user assistance. Configure, install, repair and troubleshoot desktop, laptop PC systems, printers and computer peripherals.
PROFESSIONAL EXPERIENCE
08/14 – 10/15 First Data Corporation
Provided remote support for @ 300 – 350 premise and data center servers running Windows 2003, 2008 & 2012
Supported Proprietary Authenticare & AccessNet application that processed government base insurance (Medicaid etc.) claims, as well as financial transactions for State DoR’s, taxes and various other solutions.4
Supported via SQL 2008, 2008R2 & 2012 & IIS backend using IIS 6, 7, 7.5, 8 & 8.5
Supported Servers via remote desktop (data center servers), cisco VPN w/ RSA token keys, dameware & citrix (for premise servers)
Contract
05/01/13 – 08/14 Fujitsu/Field Solutions (Temporary work)
●Provided Windows Desktop Support
●Various On-site computer and network installation, support & software maintenance.
●Configured, Installed and supported small to medium class Cisco routers and switches (2900, 3600, 2600 etc.)
04/13 – 07/13 Global Resources (Temporary work)
●Windows Desktop Support
●Various PoS & computer installs in multiple types of businesses in the western NC area (Regis Salons & Duke Energy.) Wiring & infrastructure installs (Cisco 1900 & 800 series routers, etc.)
07/12 – 04/13 IBM/PNC Bank
●On-site PC, network, voice & peripherals technician for all PNC banks from Asheville NC west to Murphy NC, as well as depot/warranty Technician for Charlotte.
●Supported & installed Cisco VoIP phone systems, using call manager
●Installed, configured & maintained Cisco PoE switches (3500 series)
06/12 – 05/13 R&R Solutions (Temporary work)
●Various contract jobs for Kohls, JC Penny, Burkes, etc.
●Wiring, Cisco wireless access points (2700 & 1700 series) & PoS system installs.
01/02 – 01/13 Yates CCTV (Temporary work)
●Installation, Upgrade & support of Server based LAN’s – including Windows 2000, 2003 & 2008 R2 server. Novell Netware 4.x, 5.x & 6.x,
●Collaboration/E-Mail Applications – including Novell GroupWise, Microsoft Exchange & Lotus Notes & CC: Mail. Various Windows 2003 & 2008R2 support & upgrades.
●Active Directory migration & maintenance.
●Configuration, installation, implementation & support of Turn-Key Closed Circuit Camera & surveillance systems; Including PC/Network Based & Standalone DVR Systems (primarily GeoVision & AverMedia & VivoTek, including remote viewing access), RG58, RG6, Cat5/6 & Distributed power supply system wiring, and multiple variations of IR, PTZ & hidden cameras.
●Point of Sale system maintenance, upgrade & installation.
●Wiring & infrastructure installation for LAN/WAN systems. Router support (Cisco et. al.), maintenance & configuration on SOHO & entry level Cisco routers. Requirement studies & implementation plans for various LAN/WAN installations & upgrade/migrations. WAN/LAN integration, support & implementation.
06/10 - 01/11 ACF Technologies, Inc.
Technical Support Engineer
●Provided windows desktop support,break-fix
●Installed & supported customer flow software & hardware systems (QFlow).
●Proprietary application with web front end & SQL back end.
●Extensive experience with SQL SP's & reports. Installation & maintenance of IIS web projects & SQL Reports. Hardware included installation of large Flat screen LCD TV's, Kiosks & kiosk stands, VGA extender kits & media PCs.
Sykes Enterprises Inc.
AT&T - 08/09 – 04/10
BVoIP Order Manager/Project Manager.
●Coordinated test and turn up, on-site local technicians, equipment ordering, delivery & configuration.
●Single site & multi-site orders. Managed over 80 orders at any given time.
●Designated as a Subject Matter Expert for help0ing other order managers with their projects & technical issues.
●Setup, configured & maintained SharePoint Site for collaboration & document sharing between order managers, Supervisors, Branch Service Managers & install technicians.
BlackBerry technical support (Tier 2) 06/05 – 08/09
●Server: BlackBerry Enterprise Server 3.6 – 4.1, BlackBerry Professional Software 4.1 (for Microsoft Exchange).
●Hand-Held & desktop: models 8300 thru 9530. Including Desktop Manager Software & BlackBerry Internet Service.
Dell Computer Corp – Multiple migrations upgrade/install of servers, workstation & software for different contract clients.
AppState.net – Router, DNS & WAN/LAN/TELCO configuration & support.
Meta Systems/MetaNet Internet Solutions, Inc. Greenwood SC - 01/01 – 06/05
IT Operations/Service support
●Hired as Operations/Service manager. Was responsible for upgrading ISP from Dial-up/ISDN only to a high-speed, DSL, T1, & Wi-Fi ISP
●Used almost exclusively Cisco routers & switches with standard configurations (end-users) & custom configurations for dedicated “failover” connections for business customers
●Responsible for Planning, troubleshooting, maintaining & implementing WAN & LAN applications, equipment, and all related software & hardware. As well as project management, technical research, & point of contact for multiple vendors, customers & providers. Coordinated & performed onsite network/server/client support, installation & upgrade in manufacturing environment (Solutia, Schlumberger, Velux, & Kaiser aluminum).
●Setup, configured & maintain multiple server environment
●Servers including Red Hat EL 3.0 Linux, Fedora Linux & Windows 2000 Server (RADIUS, DNS, DHCP, web server, POP & SMTP server & network based backup server)
●Designed, setup & maintained multiple Cisco router environment including ATM, Frame Relay, Fractional T1, T1, OSPF, MPLS, BGP, L2TP, VPN, IPsec, DS3, VLAN & VoIP
●Project Management; including Requirements study, Cost-Benefit analysis & technical research & design. (this included the design & implementation of a broadband wireless ISP solution; Motorola Canopy)
●Bandwidth management & Firewall via policy-based hardware (Allot Net Enforcer) & Cisco PIX
●Main Contact for hardware vendors such as Ingram Micro, Dell, Compaq/HP, Cisco, various DSL CPE manufacturers & Wireless equipment distributors
●Main contact for service providers such as Sprint, AT&T & other independent ISP’s
●Provided end-user support to business & residential subscribers for LAN & home based broadband internet access, as well as LAN software & hardware support
●Designed & maintained multiple business LAN & WAN’s (Windows 2000 w/ Active Directory & Cisco hardware w/ IOS)
●Managed service & support staff of 6-10 employees
06/00 – 12/01 Micro-Plus Systems, Inc. Kennesaw GA
On-site Network Technician
●Responsible for planning, installing & maintaining WAN & LAN’s in and around the Atlanta Metro area.
●Installing & supporting Citrix Servers & clients for remote access applications.
06/99 – 06/00 KMK Technologies Charleston SC
Network Professional
●Installed & maintained WAN, & LAN’s for multiple companies in and around the Charleston area.
●Mainly Cisco & Windows 2000 hardware & software
09/96 – 5/97 Good News Computers Goose Creek SC
Network Technician
●Main installation technician responsible for installing & maintaining Dorchester School District Four WAN.
●Mainly Cisco & Windows 2000 hardware & software.
08/95 – 08/96 Decision Systems Plus, Inc. Rosemont Il.
On-site Computer & Network technician
●Supporting windows networks, UNIX terminal servers, & laser & dot matrix printers.
02/93 – 08/95 Meta Systems, Inc. Greenwood SC
Computer and Network Technician
●Assembly, setup & maintaining PC’s, Servers & networks.
EDUCATION
10/15 – Present
Metro Community College - taking CCNA classes
08/11 – 01/12
Asheville-Buncombe Technical College - studied Business Administration
01/93 – 12/95, 08/02 – 05/03
Lander University Greenwood SC - Business & Computer Science
TECHNICAL COURSES
Various classroom and on-line courses/seminars for Microsoft, Cisco, IBM, Compaq/HP, Dell, 3COM, Motorola and other major hardware/software vendors
ADDITIONAL TECHNICAL EXPERIENCE
19 Years of experience – Cisco VoIP router configuration, install and support. Avaya & Cisco phone & switch support & configuration for VoIP systems, Windows 2008 R2, 2003, 2000 (server, advanced server & professional), DSL & P.O.T.S. installation (indoor & outdoor configuration, testing & setup. From customer CPE & NID to CO & or Remote.) SQL Server, Server based fax software (Fax Serve, Zeta Fax et al.), E-Mail software (client & server), Enterprise Backup (VERITAS), UPS systems (3-phase & single phase), SCADA/RTU, GIS, PLC, Red Hat & Fedora Linux, Windows NT 3.5x & 4.x, DNS (Windows & Linux), POP & SMTP Mail applications, Windows Terminal Services, thin client applications & hardware, Cisco 1700, 2100, 2600, 3600 & 7200 routers, switches & firewall hardware (PIX) & software (VPN & IOS), 10BaseT, 100BaseT, 1000BaseT & 10Base2 cabling standards, Microsoft Office, Microsoft Exchange, Windows XP (professional & home), RADIUS (Windows & Linux), FTP server (Windows & Linux), Backup applications & software, extensive PC troubleshooting, installation & repair, Business & home broadband internet access, PPP, PPTP, IPsec, OSPF, BGP, MPLS, IS-IS. Circuit configurations – T1, Fractional T1, Frame-Relay, Bonded T1’s & ATM. Content filtering hardware & software, Anti-Virus Applications (including Symantec NAV & Trend Micro), Citrix, HP Laser printers, Compaq workstations & servers, Wireless networking hardware & software (Motorola, AiroNet, Netgear, Linksys, & Trango), AS/400 (Client), DEC VAX (client), Allot Net Enforcer (Bandwidth Management)
References available upon request
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