Customer Service Loan Processor

SHEENA LANGFORD

• **** Pickford St. #* • Los Angeles, CA 90019 • 951-***-**** • **************@*****.***

SUMMARY OF QUALIFICATIONS:

* ***** ** ********** ** loan processing

Familiar with all forms of mortgage loan documents

Superb customer service skills

Great communication skills

Transcription (55 wpm, 10-key)

Proven accuracy, reliable, detail-oriented and capacity to shoulder higher responsibility

Clear and concise written and oral communication skills

Word, Excel, Windows 95/98/2000/Vista/Windows 7

Switch Board and QuickBooks

WORK EXPERIENCE:

Verifi Inc. 04/2014- Present Los Angeles, CA

Loan Specialist

• Gathers appropriate data from customers and processers to successfully complete loans.

• Completes daily case load within an appropriate time to maintain high production.

• Prepares accurate responses and excellent verbal communication in order to gather necessary documentation for file completion.

• Works with supervisiors to escalate any trends or issues identified while working in pipeline.

• Uses multiple systems to complete and transfer loans to underwriters.

City National Bank, 06/2013- 7/2014 Los Angeles, CA

Loan Processor

Reviewed 1003 for accuracy

Pre-underwrite all loans to ensure proper supporting documentation

Overseen loan documentation, as outlined in the financial institution's policy

Performed timely and accurate loan setup for new & existing loans to the system, including modifications, extensions and renewals

Bank of America, 11/2010- 05/2012 Westlake Village, CA

MLO Specialist

Entered Data entry with approved gem access of ruby and sapphire.

Specialized in conditions and suspense file reviews.

Completed over 100 conditions and 12 suspense file reviews in one day.

Also reviewed and passed conditions for bond paper files.

National Debt Solutions, 09/2006 -8/2010 Garden Grove, CA

Loan Processor

Assisted clients with questions or concerns

Explained program guidelines to clients

Reordered any needed supplies, manage mail and booked appointments for managers

Answered inbound calls, handled visitors and delivery services

Inputted client information into database

Processed various loans including residential mortgage loans

Resolved any and all title and appraisal issues

Worked within strict timelines and deadlines

EDUCATION:

California State University Northridge, Bachelor’s degree in Journalism-2014

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