Customer Service Sales

Jay St John

Career Overview

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Large cash/check deposits expert

Inventory control familiarity

Customer service expert

Telecommunication skills

Adaptive team player

quick, accurate,and attentive handling details

Collaborative, like to work with others

Naturally empathize with people

Good teaching skills

Accommodating

Fluent

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales

Consistently generated additional revenue through skilled sales techniques. Product Sales

Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Work Experience

Senior Licensed Sales Professional

June 2015 to October 2015

Grubbs Enterprises Insurance Agency Bedford, TX

Assisted in the start up of an Allstate insurance agency At Grubbs Nissan in Bedford, TX. Verified current insurance and advised customer's of Allstate options. Wrote and serviced life, auto, home, renters policies. The agencies goal for the first month was 100 items sold. We sold 101. With a total of 4 agents, I wrote 38. Licensed Insurance Agent

October 2015 to May 2015

AAA Bedford, TX

Responsible for creating memberships to the auto club. Informing new members that they now eligible for auto and home insurance through AAA. Wrote and serviced all new and existing products. Educational Background

did not receive degree : Business Administration, 1983 Grossmont College Grossmont, CA

Coursework in Business Administration and Organizational Development 853 Spring Lake Dr., Bedford TX 76021

Cell: 817-***-**** - ***********@*****.***

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