Customer Service Sales

David Schwartz

732-***-**** - Cell ***********@***.***

East Brunswick, NJ 08816

SUMMARY of QUALIFICATIONS

Over twenty years of store managerial experience, parts sales, and automotive repair/service that has resulted in:

Increasing territory volume through development of new and existing accounts.

Building and managing business customer sales and support channels.

Establishing and maintaining high standards for customer service and follow-up.

The ability to effectively supervise and motivate staff to high performance levels.

Understanding bottom-line priorities and the importance of customer satisfaction.

An in-depth knowledge of products and proficiency in "fact based selling."

Developing experience in decision-making, communication, and leadership skills through diverse customer service, training, and supervisory positions.

Being an integral member of the management team involved in planning, forecasting, and problem solving.

Establishing standard quality metrics for company employee training.

A track record of advancement based on proven capabilities, work ethic, and enthusiasm.

Proven ability to meet targeted goals, build professional relationships with a diverse customer base, maximize sales opportunities, and present a professional sales image.

PROFESSIONAL EXPERIENCE

8/13 to 10/15

Red's Truck and Auto Parts - Port Chester NY

A new NAPA heavy duty focus store specializing in heavy/medium duty truck, bus, and industrial equipment.

Title: Store Manager

Conducted annual inventory and weekly cycle counts.

Updated product database to include deliveries, returns, and exchanges.

Provide guidance to management team members and evaluated their performance.

Helped resolve customer complaints in a diplomatically manner.

Furnished sales support with product and application knowledge.

Supervised machine shop services to ensure the daily production schedule was met.

6/99 to 8/13

Midland Truck and Auto - Port Chester, NY - new acquisition of Mount Kisco Truck & Auto

Title: Store Manager

Fast-track promotion to manager through a series of increasingly responsible sales positions.

Initiated operational initiatives which resulted in a 120% monthly revenue increase during the first year.

Supervised 11 staff members, machine shop operations, and controlled company vehicle fleet.

Created additional customer base and increased sales through personal attention to customers’ needs.

Transitioned a weak store into a profit-making enterprise.

4/91 to 6/99

Mount Kisco Truck and Auto Supply - Mount Kisco, NY

Title: Inside Sales Representative

Established customer service as a competitive advantage in a strong field of competitors

Conducted "telephone diagnosis" to ensure parts ordered for the proper fix.

Provided customer consultations which determined the most cost effective part/service.

Ranked as the top sales representative in customer billing.

Supervised machine shop operations in customizing products and specialized repairs.

Maintained machine shop equipment to ensure optimum operation.

Trained staff in the safe operation of machine tools.

David Schwartz (continued)

732-***-**** - Cell ***********@***.***

East Brunswick, NJ 08816

Mount Kisco Truck and Auto Supply (continued)

Prospected for leads by researching organizations seeking bids in order to develop additional sources of business and expand customer base.

Initiated and organized a two-year contract with Westchester County.

Developed a systematic methodology to efficiently handle large municipal workload.

1/90 to 4/91

Automar Auto Repair - Cold Spring, NY

Title: Truck and Auto Repair/Service Technician

Provided expert diagnostics and quality auto/truck repairs.

Ordered routine and special parts and equipment; maintained inventory at peak profitability.

Oversaw servicing of equipment

6/85 to 12/89

Wade's Auto Parts - White Plains, NY

Title: Retail Sales Representative / Machinist

Ordered parts and specialty equipment.

Managed all phases of machine shop operation.

SOFTWARE PROFICIENCY

Microsoft Office Applications - MS Word, Power Point, and Excel

Electronic POS Systems:

TAMS, STOREFRONT, NEXPART, Triad-Activant

EDUCATION

1990

Westchester Business Institute, White Plains, NY

Associate of Science - Business Administration - Concentration in Management and Marketing

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