Customer Service Manager
Resume:
Mondisa S. Gannaway
Ft. Lauderdale Fl 33319
********@***.***
SUMMARY OF EXPERIENCE
Providing an excellent Customer Service and Administration skill set in various fields of Healthcare and Customer Service communication.
Medical Records & Subpoena Coordinator September 2012-August 2015
Sea Spine Orthopedic Institute
Maintain and Distribute patient records for existing and present patients to any facilities that have submitted proper HIPPA release forms. Knowledge in reading and communicating written clinical reports/notes written by Physicians.
Preparing patients chart for ligations cases in seeking settlement of Auto claim, Slip and Fall cases from Sea Spine Orthopedic Physicians by providing a copy of the patients medical file.
Referral Coordinator
Schedule appointments to any Diagnostic, Pain Management, and Physical Therapy facilities in the Central, South, North Florida region for patients that have PIP benefits or personal Health Insurance. Knowledge in clinical reports/notes written by physicians of examination. Follow up with patients about their referral experience and schedule appointments to further examine their treatment plan.
Medical Assistant
Prepared patient charts for daily/weekly appointments, prep patients progress note for the examination by the physician. Assist with patient referrals for other referrals needed. Once examination is completed assist in providing follow up appointments for patients to return to discuss further treatment plan.
Front Desk.
Answering incoming calls from potential patients to receive appointment time to be schedule with the various Orthopedic/General physicians at Sea Spine Orthopedic Institute.
Retrieve patient location demographics, health insurance carriers, referral source, and attorney information.
Report appointments scheduled to the referral source and attorney’s contact information provided by patients.
Home Health Aide March 2012-August 2012
Private Duty, VA
Assisted with patient care by administrating medications AM/PM.
Cleaned living area, prepared meals daily and monthly shopping duties.
Arranged and transported patients to various appointments.
Home Health Aide
Public Partnerships, VA July 2011- March 2012
Assisted with patient care by administrating medications AM/PM.
Cleaned living area, prepared meals daily and monthly shopping duties.
Arranged and transported patients to various appointments.
Office Manager
Atlantic Pain and Rehab, Pembroke FL May 2010- October 2010
Receptionist responsibilities; assisted in patient record keeping for new and existing patients on weekly basis for initial and follow up visits, while receiving monetary funds for office visits. Organized bank deposits for the general manager. Set up vendor accounts from local business to work with Atlantic Pain and Rehab office to maintain a level of excellence.
Clinical Studies Assistant
CROfessionals LLC, Warrenton, VA January 2006 -September 2008
Responsibilities include assisting the clinical project team members with in-house Case Report Forms review and tracking. Maintain all levels of essential regulatory documents needed to conduct clinical trials. Support all CRAs/Monitors, Project Managers and Clinical Director during all clinical trials, including tracking of all clinical documents. Faxed and shipped all clinical documents and drug shipments to the sites participating in the clinical study.
Clinical Research Consulting
PAREXEL International, Centreville, VA September 2003 –September 2005
Responsibilities include clinical trials monitoring, site evaluation and initiation, data collection and quality control review of data collected at trial sites to ensure compliance with multiple protocols, FDA regulations and GCP guidelines for Phase II, III, and IV trials.
CRF Analyst
Daily International Shipments of study data, tracking and recording patient CRF’s through the use of multiple user databases (PXL Tools, WTS). Assisting monitors and sites with CRF questions and concerns, tracking site queries and the resolutions using PXL tools and Excel maintaining a clerical file system of over 1000 site’s to ensure accuracy and retrieval of relevant study data.
Patient Assistance Program
Responsibilities included timely response to telephone calls (inbound/outbound) associated with client sponsored program/projects by providing customer service care. Conduct research with internal/external organizations to resolve inquires; enter information into database accurately, establish and maintain resource files on programs and products while preparing information packets and letters for USPS delivery to potential customers.
Workers Compensation Representative,
AHC, Manassas, VA March 2001 – April 2002
Medical billing of injured workers for hospital in Virginia and Texas to employers or attorneys offices assigned to a specific case; corrected injury codes on claims.
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