Customer Service Executive Assistant

Kimberley A. Ryan

**-*** ******** ******

Georgetown, ON L7G 1J4

Home: 905-***-**** ********@*********.** Cell: 905-***-****

QUALIFICATIONS

A Customer Service Professional with excellent client support and consulting knowledge, enabling the customer to have a sense of comfort and confidence with their product / service. Consistently exceeds clients’ expectations, using best practices and dedication to ensure the client gains the sense of support and understanding. Assesses situations, identifies potential critical situations implements appropriate actions, informing the proper departments or managers when required or necessary. Forward thinking and resourceful with excellent problem solving, time management and organizational skills. Recognized for meeting deadlines and being adaptable. Well developed communication skills both written and verbal.

PROFESSIONAL EXPERIENCE

HALTON CONDOMINIUM CORPORATION #25, Georgetown, ON 2011 – Present

Treasurer – Board of Directors

Provide financial services for the Shareholders and Owners of a 32 unit Privately Managed Corporation in Georgetown, ON. Voted in on a 3rd, 3 year tenure, unanimously.

Signing Authority on accounts of over 7 figures.

Controlling the bank accounts and the Reserve funds.

Prepare Management Payroll.

Accounts Payable and Accounts Receivable.

Prepare monthly Bank reconciliation’s.

Manage all Government payables, taxes and related Administration.

Prepare Annual Budgets and Long Term Forecasts.

Deliver Executive Financial Reports at the Annual AGM.

Liaise with lawyers.

Prepare the Year End financials for the Auditors

On call 7-24, as are all the Board Members, in case of emergency.

Assist the Owner/Shareholder with concerns and effectively resolves the issue, displaying discreet and professional courtesy at all times.

CERIDIAN CANADA, Mississauga & Markham, ON 2007 – 2012

Customer Support Specialist

As a technical support specialist, in the payroll industry, supported 3 different in-house programs, Paymate, Prism and Insync, simultaneously.

Resolved client issues, via telephone queue and email in a professional and efficient manner.

Received bonus awards, from the company following letters of excellent service provided from clients.

Kimberley A. Ryan Page Two

Resolved complex issues, such as payroll re-runs, corrections, items not processing from the clients end.

Reviewed data, detecting and correcting to ensure every run was timely, accurate, and that the client was pleased with the services provided.

Contributed to year-end processing, assisting all new set-ups for new deductions, and updating Ceridian’s systems for any new existing client data changes to keep all information current.

Continuous learning and updating on the changes in multi-Provincial Legislation on tax premiums as well as WSIB and Union/Non-Union deductions.

Provided expert Payroll knowledge and support to clients across Canada, not only on how to efficiently use their programs, but how to effectively run their Payroll, and reminding them to use the best practices whenever possible.

KOSS AEROSPACE, Brampton, ON 2005 – 2007

Payroll Manager / Executive Assistant

Utilizing multi-tasking and time management skills, ran the entire in-house payroll system with added responsibility of being the owner’s Executive Assistant.

Liaised with large clients, including Bombardier and the US Military, preparing, researching and presenting information.

Completed full cycle payroll, reconciliation’s, source deductions, T4s and court appointed deductions.

Sourced, Implemented and received approval from Owners to introduce a new Group Insurance plan for the Employees, never before available, launched April 1, 2007.

Prepared and managed all Owner’s correspondence, contracts and Accounts Receivable.

TECHNICAL SKILLS

Ceridian Prism, Ceridian Insync, QuickBooks, Unix, Simply Accounting, REMS, Ceridian Paymate, Vista, One-Rite, AccPac, MS Word, MS Excel, Outlook, SAP, ERP

CPA Level 1 Certificate, CPA Level 2 Studies

Pension, Insurance & Group Benefit Administration

CCRA Source Deductions & Tax Remittances

T4 & Year End Processing

R.O.E preparation and filing

Advanced Excel (Certificate Program)

Basic knowledge of French as a 2nd language (verbal and written)

EDUCATION AND PROFESSIONAL DEVELOPMENT

Accounting / Night School, Sheridan College, Oakville, ON

Brinkman Assessment - 2013

Canadian Payroll Association:

Level 1, 2008

Level 2, 2009

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