Customer Service Engineering

Helio Carlos Cabinda

** ****** ****

Stoke Newington

London

N16 9PP

Mobile: 078********

***************@*******.***

Engineering graduate with a good record of employment and academic achievement. Excellent interpersonal and communication skills and capable of maintaining excellent relationships with multi-skilled teams. Equipped with excellent scientific and technical skills, good observational skills, consistently approach to problem solving. Currently seeking an entry level, graduate programme position within Engineering sector where skills can be used to make a valuable contribution.

KEY ACHIEVEMENTS

• Completed multiple projects at university including design of shell and tube heat exchanger capable of heating 450 tonnes/hr of well fluid from 43.3 C to 55 C. Project was well received by lecturers and peers. In addition completed project on the Piper Alpha offshore unit and key factors relating to the disaster and lessons learnt regarding health and safety on offshore sites.

• Elected as Class Representative for several classes whilst at Aberdeen University. Participated at staff-student meetings and reported to both peers and academic staff.

• Recognised as having exceptional skill and potential and promoted throughout career with Primark and to position as Trainer leading team of 8. Received awards for consistent delivery of exceptional service.

• Delivered key project at university and demonstrated well-developed skills of separation processes, unit operation control and Unisim design (Hysys).

• Well-developed skills in IT Matlab, C++, AutoCad, Solidworks and Microsoft Office (Word, PowerPoint and Excel)

EMPLOYMENT EXPERIENCE

Sales Assistant Trainer, Primark Store, Aberdeen Aug 2010 – Dec 2014

Ensuring day-to-day operational success of department. Leading, motivating and developing team of 8 and ensuring duties completed within strict timeframes.

Advising and assisting customers, cash handling, credit & debit card processing working in a team with my colleagues, training new employees,

Developing safe working environment for customers and employees by ensuring adherence to health and safety requirements

Identifying and rolling out training as required.

Conducting staff appraisals and managing team performance.

Combine Pump, Aberdeen Nov 2014 - Feb 2015

Trainee Pump Technician Onshore (Temporary)

• Disassembly the pumps (P2 and P3) and cleaning

• Cleaning Pump with WD40 Scottish Oil and painting

• Cutting pipes, coning, threading pipe and measurement

• Assisting Senior Technician on assembling Pumps P1, P2, and P3

• Testing P.R.V and final Safety Release

• Assembly flange and Cylinder

Customer Service Advisor Argos, London Jun 05 – Sept 2008

Advising & assisting customers

Dealing with customers on face-to-face basis.

Working as part of a team and organising stock into the right shelves.

Stock handling & replenishment

Advising customers on their purchases for sale increase

Sales advise & selling product

Accurate cash control through ATM machine

Shelf replenishment & advising customers with their products

Cash handling, Credit & debit card processing

Product knowledge to advise customer and increase sales

EDUCATION

Degree of BSc in Science Engineering General (Mechanical), Aberdeen University, 2008 – 2013

Modules: Fluid (power/haudralic) Mechanics, Project Management, Fluid Mechanics & Thermodynamics, Applied Mechanical & Structures, Engineering Analysis & Method, Engineering Mathematics 1 & 2, Engineering Advance Mathematics, Unit Control, Engineering Separation Process, Engineering Advanced Transport process, Process Thermodynamics, Energetic of change in Chemical & Biological systems, Engineering Design & Practice IT (AutoCAD, Solidwork, Unisim), Project Management, Solid & Structure, Mechanical Design/Strength of Materials & Electrical & Mechanical workshop machinist.

BTEC HND In Science in Chemical South Bank University, London, 2003 – 2007

Key Modules: Laboratory Skills, Engineering Principles, Introduction to Chemical and Petroleum Engineering, Engineering Mathematics 1, Design and Practice, Engineering Mathematics 2, Chemical Thermodynamics and Principles Reaction.

BTEC in Science Level 2, Waterloo Centre Southwark College, London, 2002 – 2003

Key Modules: Mathematic, communication skill, Biology, Chemistry, English, Physical, Computer ¬ Science (IT), Chemistry laboratory, physical laboratory and Biology laboratory.

CORE SKILLS

Good organisational skills and well-developed interpersonal and communication Skills

Offer full commitment to team work and capable of working with short deadline

Good time management skills and ability to work under pressure.

Highly self-motivated with an abundance of drive and energy.

Good IT skill and problem solving

Reliable, motivated and hardworking. Knowledge of working in workshop environment.

Having good concentration.

Bilingual Portugues and English

INTERESTS

Keeping up to date with technologies and advancements in the oil and gas industry. Interested in literature and academic research. Enjoy playing and watching football, basketball, tennis, attending the gym and listening to music.

References available on request

Contact this candidate