Customer Service Research

Curriculum Vitae

Name Rozina Naz

Address Dubai

M: +971-0509517343

e.mail ********@*******.***

Nationality Pakistani

Visa Status Visit visa expiry date 30th November 2015

PERSONAL SUMMARY

A results driven, self-motivated and resourceful individual with a proven ability to invest in energies in a productive environment to boost self-learning as well as play a positive role in the enhancement of any organization, support and reporting to assist in any assignment. Having excellent communication skills and able to build strong relationships both within and outside of an institution, also want to pursue my further career in a challenging working environment.

KEY ATTRIBUTES

Well-developed planning, organizational, and time management skills

The ability to communicate effectively and build productive relationship at all levels

A good learner and spirit to learn

Good at supervisory level and to train staff in carrying out their work effectively

Can handle the workload effectively and efficiently

Able to work with minimal guidance

Believe in diversification of professional experience and eager for new experience

ACADEMIC QUALIFICATIONS

M.Sc. in Food Science & Technology.in 2001

Bsc in Food Science & Technology in 1999

Employment History

Researcher in Food Science & Technology Government Research Institute Pakistan from 2005 till 2015

Job Responsibilities

Implementation of postharvest techniques/technologies to enhance shelf life of food and food products.

Preservation of fruits and vegetables by different preserving methods as canning, drying, dehydration etc.

Production of value added products, like jams, jellies, marmalade, yoghurt,

Preparation of research proposals based on different aspects, from raw material handling till consumer preferences.

Training to communities on different aspects of food processing and value addition.

To schedule and coordinate flow of work within or between departments of manufacturing plant to expedite production.

Reviews master production schedule and work orders, establishes priorities for specific processing orders, and revises schedule according to work order

Specifications, established priorities, and availability or capability of workers, parts, material, machines, and equipment.

Coordinate with department supervisors to determine progress of work and to provide information on changes in processing methods according to standards.

HR/Administrator/Assistant Director (Pakistan) in 2003

Implementation of research, coordination with all stakeholders, supervision of all field activities.

Maintain appropriate records for service activities and Quality Control

.

Maintain quality service by enforcing quality and customer service

standards

Event Organizer

Worked in public as well as private sectors as event organizer including

Seminars on different social and research aspects & Sales Promotion and marketing of newly developed products.

Exhibitions and fairs of different research products

Festivals, promotions and product launches

Conferences on various subjects of social sectors and research oriented achievements

Fund raising and social events.

Administrator cum Accountant of processing/ware house

Maintenance of daily supply of raw material of fruits and vegetables, updating processing record, record keeping of data.

Document controller/Record Keeping

Maintenance and manages all important divisional documents, including electronic data and documents either for a particular project or the organization and assures that they are easily accessible and stored.

Research Publications on Google /Journal

1. Development and evaluation of fruit flavored soymilk Pakistan Journal of Food Science 22(3) 2012. 154-160. Lambert agency publishing asked for book publication on such topic, which is under process

2. Physical properties sensory attributes and consumer preferences of fruit leather. Pakistan journal of food science vol.4.dec 2012

Subject studied

Mathematics

Statistics

Economics

Food preservation Methods

Canning

Dehydration

Sun drying

Hydrogenation

Freeze drying

Pasteurization

Sterilization

Packaging

Meat Science

Milk and Milk products

Sour milk, butter technology, cheese preparation, soymilk

ISO

HACCP

Beverage Technology, Syrups, Squashes, Mineral water.

Value added products

Jams, Jellies, Marmalades, pickles,

Milk & Milk products/dairy Technology

Cereal Technology

Syrups & Squashes Technology

Research Assignments completed

Development of fruit flavored Soymilk

Development of fruit leather, Apple, guava, mixed fruits.

Development of Ready to serve Tomato cubes

Computer literacy

Ms Word completed all my research work myself in Ms word, also worked on daily basis.

Ms excel conducted DATA analysis of my research, work in Ms excel, worked on daily basis.

Power point, Prepared all seminars and conference materials in power point, Net Surfing

Language Proficiency

English, Urdu, Hindi, Speaking, writing, reading, listening

References will be furnished on request.

Contact this candidate