Manager Customer Service
Resume:
Margaret Sanchez
Address : ** *. ****** ******, *** Jose, Pasig City, 1600, NCR, Philippines.
Telephone No. : 641-3692
Mobile Landline No. : 091*-***-****
Email : ***.*******@*****.***
Personal Particulars
Age : 43 Date of Birth : 31 Jul 1972
Nationality : Philippines Gender : Female
Marital Status : Single Permanent Residence : Philippines Educational Background
Highest Education
Level : Master;s Degree Institute / University : Escuela de Alta Dirección y Administración, Barcelona, Spain
Field of Study : Master in Tourism & Hospitality
Management
Graduation Date : June 30, 2014
Employment History
1. Company Name : Bookgrove Reading Center, Inc.
Position Title : Marketing Head/Associate Teacher/Partner/Owner Position Level : Executive Department
Specialization : Reading/Math/Writing Courses
Industry : Education
Monthly Salary : 20000
Date : May 2008 - Present
Work Description : This is our family business. My mom owns the school. 2. Company Name : Creekside Amorsolo Hotel/Tumon Bel Air Serviced Apts, Guam Position Title : General Manager/Pre-opening GM
Position Level : Executive
Specialization : Hotel/Tourism
Industry : Hotel/Hospitality
Monthly Salary : 60000+++
Date : Nov 2010 – Aug 2012
Work Description : Oversaw all staff and departments for hotel operations
Opened F&B Outlets/Oversaw all operations F&B, Banquet. Functions
Regular meetings with BOD
Set-up entire operations for both hotels
Increased income by 70% within the first 6 mos.
Repositioned hotel in market
3. Company Name : Boracay Ventures Corporation / Club Panoly Position Title : General Manager
Position Level : Manager
Specialization : Hotel Management/Tourism Services Industry : Hotel / Hospitality
Monthly Salary : PHP 45000+++
2
Other Projects
EVENTS & PRODUCTION & MARKETING
1) 1998 DYNA MUSIC “BEAT PARTY” ALBUM LAUNCH – In-charge of entire event and sales & marketing of album/11 sponsors/production show dance/music celebrities/featured by MTV Asia. Channel V, WIN TV Japan, F Phils., all major dailies, TV * radio ads/spots sponsored by APPLE IMac, Destiny Cable, SMB, Bausch & Lomb, Gerga Laser Productions, Spain, Quicksilver, Southern Comfort, etc.… 2) 2000 DIRECTOR “Batas Kasambahay” Concert (Q.C. Circle) - Performers: Wolfgang, Razorback, Jamie Wilson, Aizza Seguerra, The Dawn, Tropical Depression, etc…25 bands and celebrities 3) 2001 MARKETING/SALES “IAN LUNA” ART EXHIBIT (great grandnephew of Juan Luna from NYC) – sponsored by People’s Palace. Sala, held at FIRMA, Nakpil St., Malate, Press Con w all major magazines and dailies, attended by Manila society and patrons of the arts.
Date : May 2007 – Feb 2008 (Boracay Ventures) & Jul 2008 – Nov 2010 Work Description : Managed the resort operations and all hotel departments: Accounting, Finance, Sales & Marketing, F&B (2 outlets ), Banquets. Conventions, Functions. Maintenance, Housekeeping, Front Desk, Reservations
Note: My salary included other benefits: hotel lodging, food, and water. 4. Company Name : FIRMA HOME ACCESSORIES, INC.
Position Title : Boutique Manager/Special Projects and Events Manager Position Level : Manager
Specialization : Marketing/Business Development
Industry : Retail / Merchandise
Monthly Salary : PHP 20000
Date : Feb 1999 - June 2001/when needed
Work Description : My job was to handle all boutique store operations which included: inventory, purchasing, sales and marketing, PR & communications, Guest Relations, and Business Development. Still work for them on occasion when needed. Managing special projects and exhibits and trade shows.
5. Company Name : Punta Baluarte Resort Hotel
Position Title : Public Relations Officer, Guest Services Officer Position Level : 1-4 Yrs. Experienced Employee
Specialization : Hotel Management/Tourism Services Industry : Hotel / Hospitality
Monthly Salary : PHP 12000
Date : Oct 1996 – Oct 1997
Work Description : Handled guest complaints, troubleshooting, inquiries, special activities, all hotel events. Reported directly to the General Manager, Heinrich Maulbecker. In-charge of budgeting for all hotel activities. Oversaw all daycare center operations. Coordinated with corporate executives/clientele for all their requirements for sports and other hotel activities. 6. Company Name : Caylabne Bay Resort
Position Title : Front Desk promoted to GRO/PRO/Special Activities Coordinator Position Level : Fresh Grad / Less than 1 Year Experienced Employee Specialization : Customer Service
Industry : Hotel / Hospitality
Monthly Salary : PHP 6000
Date : Apr 1995 – Sept 1997
Work Description : Handled check-in, check-out, coordinating with all departments for smooth flow of all room billings. Handled guest inquiries, complaints, requests. In charge of family, adult and children's activities and safe-keeping, stockroom inventory of daycare center. 3
4) 2008-2010 – MARKETING/SALES VARIOUS BORACAY EVENTS CHOREOGRAPHY & PRODUCTION MANAGEMENT
1) Rotary Club Officers and President Elects Handover Presentation (Ongoing) 2) Annual Project: Security Bank Annual Christmas Dance Competition Award: GRAND PRIZE WINNER 3 TIMES IN A ROW (2014 / 2012 / 2011 / no 2013 due to Yolanda) Video Link: K-POP 2012 - https://www.youtube.com/watch?v=3vmzifAoBsM 3) Gonzalez Family: FROZEN Excerpts
Date: January 28, 2015
Video Links: Rehearsals: https://www.youtube.com/watch?v=rl65hCKDItA Production Meeting with Cast and Director: https://www.youtube.com/watch?v=k2sXEPKbYDk DANCE TRAINING:
3 yrs. old-19 yrs. Old: Manila Metropolis Ballet, UP Dance Company, Ballet Philippines, IBA Dance Company
19-24 yrs. old: Douglas Nierras Powerdance Company/ Movement Dance Company Head
24 and up: Personal Dance and Yoga/Pilates Instructor Wawa Feliciano Studios, North Forbes Park // Freelance Choreographer //
MUSIKAT PHILIPPINES (Girlie Rodis/Celeste Legaspi) “Sarangola ni Pepe” Nationwide Tour Choreographer
Corporate Shows 1st Place ASPEC Christmas Dance Competition 2005
Sunlife of Canada 1st Place Nationwide Celebration 2000
Has choreographed and headed dance companies and taught private and group classes in various studios and gyms: Fitness First, RCBC The Spa Makati, Fitness International, etc. REFERENCES:
MARKUS SCHMIDT - FIRMA Home Accessories Owner
E-mail: *****@*****.***.**
Tel: (63-02-524-****
MA. CARMEN MANALO SANCHEZ – Bookgrove Reading Center E-mail: *******@*****.***
Tel: (63-02-994-****
ALESSANDRA BELTRAN – Creekside Amorsolo Hotel/President Tel: (62-02-781****
DOUGLAS NIERRAS * - Director Powerdance Company
Facebook: https://www.facebook.com/douglas.nierras
*not allowed to give his mobile number out but you can ask him via PM about me*
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