Customer Service Accounts Payable

Robin E. Williams

** ********* ******, ****** ** 02124

Tel. 617-***-**** (cell)

617-***-**** (home)

************@*****.***

Profile Statement

A resourceful, dedicated, independent worker with proven computer competency, strong communication skills and ability to organize and plan successfully. Accustomed to a fast-paced work environment, dealing with a variety of tasks and responsibilities with efficiency and accuracy. Proven strong interpersonal and communication skills. Excel in the role of Receptionist and Accounts Payable Coordinator, handling multiple functions in a timely fashion.

Skills

MS Word

MS Excel

MS Outlook

Customer Service/Reception

Operate Avaya/Nortel Networks multi-line phone system

Operate Polycom multi-line phone system

Accounts Payable

Accounts Receivable

Collections

Transaction Processing

Mutual Funds Processing

Block Settlement of debits and credits

Experience

Youville House - Cambridge, ma

Receptionist, Evening Shift

April 2015– Present

Check Resident Away Status and Evacuation Report to see which Residents are not on the premises.

Read any new signs that are displayed. Check Outlook and Desk calendars for any scheduled meetings, activities, etc.

Keep track of Residents coming in and going out of the building; update Resident Away Status and Evacuation Report appropriately

Answer telephones and triage calls. Be aware of different procedures for different staff/directors.

Respond to Resident requests in a timely manner.

Respond to all alarms and urgent matters (911 calls, fire alarms).

McElroy, Deutsch, Mulvaney & CARPENTER - Boston, ma

Receptionist

July 2012 – April 2015

Daily tasks and responsibilities included opening the front office, maintaining the reception area, meeting and greeting clients and visitors, answering all incoming calls in a polite and professional manner.

Scheduled conference rooms for attorney and their parties.

Secured visiting passes for all visitors.

Sent out email alerts regarding staff-related issues; coordinated meetings and scheduled appointments.

Organized incoming and outgoing mail and FedEx packages.

Assisted with monthly billing and spreadsheets.

Posted attorneys’ time and opened new files via CMS.

Performed other administrative tasks as assigned.

Weingarten, Schurgin Gagnebin & Lebovici - Boston, MA

Receptionist

2007 – 2012

Daily tasks and responsibilities included opening the front office, maintaining the reception area, meeting and greeting clients and visitors, answering all incoming calls in a polite and professional manner.

Retrieved messages from the Nortel Networks multi-line phone system and forwarded to appropriate personnel.

Sent out email alerts regarding staff-related issues; coordinated meetings and scheduled appointments.

Organized incoming and outgoing mail; prepared reporting letters for attorneys; researched and retrieved files from Iron Mountain Storage Facility.

Performed other administrative tasks as assigned.

Jordan’s Furniture - E. Taunton, MA

Customer Service Representative

Promoted to Accounts Payable Coordinator

2000 – 2007

Retrieved, coded, processed, and distributed A/P postings from previous day's business to A/P coordinators.

Served as liaison to Receiving Department, Merchandising Department and vendors.

Accessed invoices via Furnishnet and Outlook.

Printed, coded and processed all invoices while adhering to discount vendor's payment and net terms.

Processed hard copy invoices; researched and resolved un-posted invoices via MOPQ, RUMR and PAPERVISION software; scanned paid invoices into system for uploading.

Prepared spreadsheets for Freight Base Allocations; processed invoices for payment.

Maintained vendor file maintenance.

Retrieved vendor chargebacks.

Balanced APR to the general ledgers. Reconciled monthly statements.

Processed debit/credit memos. Compiled batched invoices for weekly check span.

Coordinated and reviewed invoices for shredding 90-days after payment.

Education

Jamaica Plain High School – Boston MA New England Business Institute – Boston, MA

Class of 1981 Word Processing Certificate, 1985

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