Sales Customer service professional

Paul Wilson

Highly motivated Sales and Customer service professional

Chesapeake, VA

*********@*****.*** - 917-***-****

I have successfully Managed print and copy reproduction at Navy Telecommunications Breezy point Norfolk Virginia servicing over 40 offices at Naval air station Breezy point. Outbound sales representative call center Xerox Corporation. Consistently exceeded call targets.

Quality assurance representative after 30 days employment at Issues and Answers Call center. Model employee that shares skills and best practices. Team player that readily accepts new skills and concepts. Training enthusiasts that believes in ongoing training. Please review my skills for a match with your employment opportunities. Respectfully

Paul W Wilson

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Administrative Support Assistant

Image Staffing - Chesapeake, VA - July 2015 to Present Responsibilities

Provides administrative support for office assignments offered by Staffing service. Currently large volume document preparation.

Awaiting Sales assignment through this Staffing agency. Accomplishments

Maintained avalability for customer service and administrative jobs. Skills Used

Document processing

Direct Support Professional

Brighton gardens - Chesapeake, VA - 2015 to Present Responsibilities

Provide care to a individual with intellectual disabilities Accomplishments

Provide feeback to parent and staff.

Skills Used

Listening

Communications verbal and non verbal.

Mindfulness

Housekeeping

Eye to eye contact

Kindness

Interviewing

Volunteer

Self Employed - Hampton, VA - June 2004 to June 2015 Responsibilities

Advocate, helps veterans in the Hampton Virginia Area Specifically at the Hampton veteran's hospital in Hampton Virginia with problems finding disability information, housing and Sustenance general. Attempts to share personal knowledge gained from life experiences of mine. CUSTOMER SVC#E001

Accomplishments

Shows other veterans local assets that provide professional services to Veterans. Does this in a casual environment wherever space is available. Does not infringe on established programs. Flexible, able to learn new skills, while attached to USS Albany (CG10) was sent to NNSY Portsmouth to work with permanent party Medical Support Assistants, greeted patients, asked for last 4 and last name to pull up patient appointment information.

Skills Used

Troubleshooting to isolate and correct problems with system operations. Awareness, team player, go getter, Spirituality ability to write and speak clearly, ability to keep in the for front that to me all men are inherently good people just some have gotten off the favored track for a minute. Uses community office equipment pc, keyboard, fax, copier, land line when office space at the Veterans hospital Hampton allows me to use a component. Although this is asset is scarce, Veterans are very thankful. I continue to seek opportunities to use office equipment and I am in hopes that this need will be considered by Alcon. Major Account Representative

Xerox corporation - Lewisville, TX - July 1998 to June 2004 Lewisville, TX

Made outbound sales calls and took inbound calls.

Documented call results in data entry software.

Did territory analysis to find shortfall accounts. Concentrated on shortfall accounts in order to drive revenue. Strong telesales background

Dialed 100 plus cold calling for home improvement with Block construction. Developed rapport with customers. Used cross sell and up sell techniques. Listened to customers before using sales pitch. Asked for a sale when buying signs were received. Offered special pricing using floor empowerment to gain business.

Understands price points, cost and margins. Has a positive attitude. Shared success stories with other employees.

Courteous and polite towards internal and external customers. Participated in available sales training. Successfully completed inbound system training. Works well with little or no supervision. Communicates effectively with staff and peers. Willing to learn new concepts and skills . Multitasked, used several screens to process customer information. Did pilot program calling Xerox customers that bought equipment but no supplies, inquired where they got their supplies for copiers and printers then pitched high value Xerox supplies. Used CRM to designate and identify account types.

Accomplishments

Achieved Top outbound talk time in regards to keeping pitched customers on the phone long enough to engage in valuable sales conversation that led to on the spot ordering or agreement to place an order on the next scheduled call. Proven ability to multitask by talking to customers and documenting call results in data entry. Team player, shares success stories with others. Assists new personnel when they have questions. Understands the need for ongoing Training to support skill growth. When doing quality control in call center I was able to motivate call agents by having the team make verbal acknowledgement when a sales was closed. Adding my floor presence in a support vice disciplinary role allowed for fun while working environment and more sales.

Skills Used

Great listening skills, Ability to mirror the customer's moods after talking to him for a short time. Professionalism displayed by being prompt and courteous to internal and external Customers. Displayed willingness to learn new concepts. Uses the mindfulness concept in all endeavors. Talks to customers with a smile to assist in opening and closing with positive results. Able to focus in noisy area. Closed 13 leads in succession.

Used CRM to designate account types.

Radioman E6

U.S. Navy - San Diego, CA - September 1973 to December 1994 Responsibilities

Office administrative duties to include document processing using keyboard, Printer, pc, copier and fax.

Used high speed copier, printer and fax to process documents. Distributed documents to assigned users.

Received IBM i2 notebook analyst training.

Operator/Supervisor,

Established Communication circuits, Maintained Crypto Security, Trained 20 people. Technical operations and Clerical. Set up and tested high frequency single channel systems. Checked quality of frequency and configuration by putting circuit on the air and receiving circuit back with quality results. Performed quality control checks on all active circuits. Changed crypto at scheduled times Used 2 man control when changing crypto. Documented outages, configuration changes, preventative maintenance, training, high precedence white and red rocket emergency action messages in radio log. Satcom operator established communication links using an/gsc-39 satellite terminal. Assisted is set up of an/gsc 39 satellite terminal. Worked in Defense communication subsystem patching signals to an/gsc 39 terminal. Used signal generator to do quality control checks on audio lines. Understands the use of a neg 10 signal for troubleshooting audio lines. Supervised 10-20 individuals in communication procedures. Top Secret SIOP clearance held. Successfully operated hf, rf and voice systems.

Performed troubleshooting of ratt circuits by establishing a round rabbit off the air model. Swapped out faulty components as necessary.

Compiled communication outage data and submitted detailed reports to defense communications agency. Coordinated frequency shifts with fleet tactical operations center. Selected usable frequencies for hf termination using applicable sops and experienced human ear sensitivity. Copy reproduction center supervisor at NTCC breezy Point Norfolk Virginia. Provided copies of message traffic for 100 plus subscribers at Naval Air Station Norfolk Virginia. Managed operation and maintenance of Xerography and personnel in support of NTCC breezy Point copy reproduction operations.

Command vdt operator at Ntcc Breezy pt message center. Coordinated traffic flow between Andrews and Hancock automatic ASC (automatic switching center.) Notified users of Carp or reroute of message traffic during ASC outage. Coordinated circuit altroute with contractor to do hot cutover of Sigonella Sicilly Navsatcomfac tech control facility.

Developed and submitted immediate and detailed Comspots (Communication outage report). Used teletype to process critical Personal for messages for Flag commander. Deciphered messages that were hurriedly written in the rough to a final smooth copy. Worked smoothly with electronic technicians to isolate faulty equipment and restore degraded circuits. Held circuit path training with watchstanders.

Operated rixt for message traffic transmission.

Acknowledged cudix messages.

Responded to emergency action messages.

Monitored fleet multi channel broadcast.

Operated task group orestes circuits.

Performed service clerk duties corrected misrouted messages. Did troubleshooting with Airforce personnel to restore Tropo outages at Sigonella Sicily. Listening, Flexibility. Discipline, Pride toward job performance, Teamwork. Typing accurate data with Customer on the phone. Radio Dispatcher, while serving in the Philippines assigned to base Security as police Dispatcher, Dispatched patrol units mobile and Foot to scenes of reported crimes to investigate. Proficient in use of Ten Code for brevity of broadcasts and security. logged all reports and radio transmissions in Dispatcher log. Equipment used - Delco desktop Radio. Requisitioned copier supplies using supply requisition form. Wrote work schedule and submitted it to Department head for approval. Wrote Performance evaluations, Submitted them to Department head for review. Used electric buffer to shine floors. Lifted 50lb cases of copier paper regularly. Performed classified materials destruction using fire or mulch. Held uniform inspection at start of shift, documented results in personnel files. Counselled individuals on positive and negative behavior. Typed Naval messages in accordance with Janap 128 and Acp 131 formats, read 5 baud paper tape, operated Xerox 1090 copy machines. Retired from United States Navy. Now member of service organization's Disabled American Veterans and

Veterans of Foreign Wars. Drove government jeep to deliver and pick up message traffic from Navy ship's docked at Navy base Norfolk. Trained in basic law enforcement, incident report writing, transfer of custody, apprehension techniques, riot control. Used mindfulness concept in all endeavors, kept a smile to enhance job relationships and maintain a positive attitude. Tad with USS Albany medical clinic to NNSY Portsmouth Naval Hospital did admin duties assist at check in station input patient's social security numbers in data base pulled up patients medical records advised patients as to disposition./msg pick up. Awarded Unit citation for actions onboard USS Belknap 22 November 1975, at sea collision and fire classified as COMBAT, from Commander and Chief European Naval forces Mediterranean. Security guard with Wackenhut security. Worked in HR department while onboard USS Albany assisted manager by doing clerical functions, typed messages, did filing.

Collector

Hire a Vet - Chesapeake, VA - June 1992 to February 1993 Responsibilities

Call center Collection Representative: Made collection calls to clients with delinquent accounts seeking payment or arrangement.

Accomplishments

Successful calls made, essential to Household Credit Services by reaching my collection quotas. Mindful of individual talents maintained a 2-1 hit rate. Shared success stories with other team members. Skills Used

Listening skills, flexibility Team player, Customer service. Knowledge of trucking industry gained from working on loading dock. Learned how to drive fork lift.

Hire a Vet they are trained to do the best!

EDUCATION

High school diploma in English

CA Johnson high - Columbia, SC

1969 to 1972

SKILLS

Sales management, Customer service professional, Communicates effectively written and orally, Highly motivated for success, Professional bearing, Multitasking, Troubleshooting, Expressive writing, professional writer, Document management, Occupational Safety. Crypto custodian, Police dispatcher (7 years), Shipboard communication systems troubleshooting, Satellite Communications operator, Crypto systems operator, Hf systems operator, Teletype equipment operator, Hf termination tech control, troposphere operator, Communications Watch officer qualified (10+ years), Analyzed difficult communication problems and submitted input to staff for review., Remote information exchange terminal (4 years), Training, trained individuals in Technical control operations (5 years), Teletype operator (ugc6, ugc25, ugc20) (10+ years), 5 Baud teletype tape decoder (4 years), Telephone information analyst (10+ years), Western union message exchange translator (Less than 1 year), Hf frequency evaluator (5 years), Autodin end user operator

(10+ years), Rixt operator (3 years), Emergency 911 dispatcher (2 years), Patch and test operator (5 years), Crypto operator kg14, kwr37, kw7, ky8 (5 years), Damage control officer (10+ years), Defense communication satellite subsystem operator (1 year), Classified materials custodian (5 years), Fork lift operator (1 year), File clerk (10+ years), Communication outage sitrep developer (2 years), IBM i2 notebook analyst training 17 August 2015.

LINKS

http://Facebook.com

http://LinkedIn.com

http://disabledveterans.com

http://google.com

http://onedrop.com

http://togetherweserved.com

http://woundedwarrior.com

http://www.dropbox.com

MILITARY SERVICE

Service Country: US

Branch: Navy

Rank: E6

January 1974 to December 1994

Radioman, Telecommunications specialist, Top Secret SIOP clearance, responsible for setting up and maintaining communication systems.

Supervised Copy print and distribution in support of 40 offices on Naval air station Breezy pt Virginia. Monitored message traffic routes on the east coast of the United States and performed reroutes of traffic when autodin switches at Andrews or Hancock stations experienced outages. Office of the Provost Marshall Security Dispatcher for Subic Bay Philippines. Survivor of collision at sea between USS Belknap CG26 and USS John F Kennedy 11/1975. Commendations:

Letter of commendation from Commander European forces MediterreanGood conduct award 3 timesSea service 7 cruisesCogard SOS medalDefense ribbon

GROUPS

Disabled American Veterans

April 2000 to Present

Recipient of services and supporter of group.

Veterans of foreign wars

April 2000 to Present

Veterans organization that I support.

Order of trusty Shellbacks

July 1978 to Present

Membership earned in classified military operations in vicinity of the equater. ADDITIONAL INFORMATION

onebox.com

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