Customer Service Manager
Resume:
ELEDA, AIMEE C.
Residence: ** Aguho St. Octagon Subdivision
Dela Paz, Pasig City
Contact No. 093*-**-**-***
Email Address: ********@*****.***
OBJECTIVE:
To be a part of an institution that will enhance the growth resulting the realization of my specific expertise. Knowledgeable enough to give and provide quality service while exciting and exceeding clients’ expectation.
WORK BACKGROUND
The Medical City 2006
Surgery Suite/ Clerk
Job Description:
Responsible in the monthly inventory of supplies
Requisition of supplies & monitors availability of dangerous drugs.
Prepares OR charges
Receive inquiries and schedule OR Procedure
DLS –STI Megaclinic2007-2012
HMO Section Head
Job Description:
Supervise HMO Department in order to achieve excellent quality service to patients.
Monitors daily performance of each staff.
Submits accomplishment reports at the end of the year.
Reports directly to Clinic Operations Manager
Coordinates with Accredited Health Provider
Request guarantee/approval to Accredited Health Provider for member’s availment.
Monitors client’s availment for outpatient benefits.
Schedule and assist member’s appointment to Accredited Health Provider.
Provides health coverage/limit on specific procedure base on diagnosis or doctor’s impression whether or not covered by the Provider.
Directly coordinates with Consultant regarding the approved RUV or Pf.
Prepares daily billing and submit to Accounting Dept.
Prepares daily, monthly census.
DLS STI Megaclinic 2012-2014
Wellness Supervisor/Marketing
JOB DESCRIPTION
Organize and Supervises the Wellness Center in order to provide excellent service for the patients.
Set Department’s Protocol/Process Flow
Observes and Evaluates the performance of personnel whether he or she is a teamplayer by meeting the company’s standard operating procedure.
Recommends policies for improvements, participates in planning.
Ensure that Clients need are well attended, internally or externally.
Create awareness and promote Surgery Clinic Inside the Mall “ A One Stop Shop for your Health Needs”.
Prepares Report like Census, Budget, Capex, Opex, Comparative/Benchmarking
Meet with different Corporate Clients to give proposal and present Company’s Profile, Rates, and Range of Services.
Study and make a recommendation on TAT (Turn Around Time) of patients availment.
Assist patients’ availment for Executive Check Up, Annual Physical Exam and Pre Employment Exam.
Prepares Packages base on clients’ preference or Customized Package.
Monitor patients’ availment, asses, prepare and complete papers and document needed by the Famed Physician and the Patient for the physical examination.
Reports directly to the Clinic Operations Manager.
Prepares summary report on the actual findings/classification of the patient for HR reference of Corporate clients.
Observe Quality Service
Conduct monthly meetings for the staff, to formulate and recommend specific solution base on the daily clinic activities specifically on critical issues.
Additional task as delegate by the GM, Medical Director and Marketing Officer.
Entrusted to be the M.O.D (Manager On Duty) of the Clinic whenever need arises.
Supervise 7 Famed Physician & 8 Staff Nurse.
Excite and Ensure patients/clients satisfaction.
Ensure Prompt and Accurate medical results for the client.
Observe Quality Service
Exceed Companys’ & Clients expectation.
Submits Accomplishment Reports at the end of the year.
Organize &Coordinates different Health & Wellness Caravan to a well known companies like:( Asian Dev. Bank, Maynilad, Edsa Shangrila Hotel, Makati Shang Hotel,Manila Polo Club,Linden Suites, Unilab, Kalbe Int’l, Avida Lands, Taishan Insurance Broker, Smart-PLDT Gabay Guro,Lee and Fung, ManilaOcean Park,Hanger Site and LBC
Facilitate Sponsorship for POGS, PSGS, PENTAMED, AMCHAM, Olympics, MD’s Convention, and Lectures for Corporate Accounts
CITATION RECEIVED:
Supervisor of the Year 2013
Loyalty & Service Awardee 2014
SEMINARS ATTENDED:
1. PROJECT EXCITE: Exciting Customers and Individual through Empowerment (Customer Experience Management Approach)
November 2009
Max’s Function Room Tiendesitas Pasig
2. PROJECT ELITE: Engaging Leadership, Integrity & Teamwork towards Empowerment (Situational Leadership Experience Workout)
October 2010
STI, The Fort Taguig
3. Leadership & Command Responsibility
February 2010
Delos Santos Medical Center
4. Personality Development
November 2010
DLS STI Megaclinic
5. Effective English Communication Skills
December 2010
Megaclinic
6. Crisis Management
August 2011
Megaclinic
7. Business Planning
March 2014
Megaclinic Conference
8. Strategic Planning
July 2014
Crown Plaza
EDUCATIONAL ATTAINMENT:
COLLEGE (Bachelor of Arts Major in Advertising)
PWU, JASMS Quezon City
HIGHSCHOOL
Arellano University
ELEMENTARY
Greenville College
OTHERS
Informatics(Comprehensive Communication skills)
PWU, MBA, Public Administration-16 units only)
PERSONAL INFORMATION:
Sex: Female
Date of Birth: April 14, 1977
Status: Single
Citizenship: Filipino
Height: 5”
Mother’s Name: Agustina Eleda
Father’s Name: Amado B. Eleda
Religion Born Again Christian
ATTITUDE and SPECIAL SKILLS:
Executes Companys’ Protocol & Procedures
Computer Literate
Good Communication skills
Teamplayer, works Actively & Cooperatively
Action and Customer Service Oriented
Eager to Learn and Easy to be Trained.
Responsible, Hard working & Trustworthy
With Initiative, broad minded that can investigate, analyze and find creative solutions
Flexible in a variety of working environment and can work independently with less supervision.
Place the best interest of client above my own direct or indirect interest.
Maintain high standard of professionalism and give best possible advice to clients.
GOD Fearing
Does Public Relations & Promotions of company services to client like: ADB, Maynilad, Unilab, Hotels and others.
REFERENCE:
Geri Jiao, MD Jelyn Sy
Medical Director CPA/Registered Nurse
AVEGA-091*-******* 091********
Rachel Octavio Maximo De Vera, MD
Clinic Manager,MEGACORRS General Surgeon
Megaclinic-091******** TMC-091*-******
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