Customer Service Sales
Resume:
CURRECULUM VITAE
PERSONAL PROFILE
SURNAME MLABA
NAMES NOKUBONGA
HOME TELEPHONE 031-***-**-**
MOBILE 083-***-**-**
ADDRESS E162 KWA-MASHU
IDENTITY NUMBER 860**********
DATE OF BIRTH 24 - 07 - 1986
MARITAL STATUS SINGLE
NATIONALITY SOUTH AFRICAN
DRIVERS LICENCE CODE 10
HOME LANGUGE ZULU
OTHER LANGUAGES ENGLISH AND XHOSA
HEALTH EXCELLENT
EDUCATIONAL BACKROUND
SECONDARY EDUCATION
LAST SCHOOL ATTENDED GEMISTON HIGH SCHOOL
HIGHEST STANDARD PASSED GRADE 12 (MATRIC)
SUBJECTS ECONOMICS, BIOLOGY, HOME-ECONOMICS
ENGLISH, AFRIKAANS, ISIZULU.
TERTIARY EDUCATION
NAME OF INTITUTION ROSEBANK COLLEGE (DURBAN)
COURSE OF STUDY DIPLOMA IN BUSINESS MANAGEMENT
DEPARTMENT COMMERCIAL
TELEPHONE NUMBER (031-***-**-**
COURSES COMPLITED BUSINESS MANAGEMENT II
PERSONNAL SELLING
BUSINESS COMMUNICATION
STRATEGIC MANAGMENT
CUSTOMER RELATIONSHIP MANAGEMENT
BUSINESS PLAN DEVELOPMENT
ENTREPRENEUSHIP
BUSINESS FIANENCE & LEGAL ASPECT
MARKETING
END-USER COMPUTING
NAME OF INSTITUTION ROSEBANK COLLEGE (DURBAN)
COURSE OF STUDY DIPLOMA IN BUSINESS MANAGEMENT
DEPARTMENT COMMERCIAL
WORK EXPERIENCE
Company Edgars Store Gateway
Position Sales Assistance
Duration 04 November 2013 -Current
DUTIES AND RESPONSIBILTY
Meets assigned targets for profitable sales growth in assigned
product lines.
Provide excellent, knowledgeable customer care to maximize sales
Welcome customers promptly and warmly and answer telephone
queries
Delegate daily duties to Retail Sales Assistants within the department
Be aware of current promotions and targets to be able to promote at all
opportunities
Manage effective use of time and balance priorities
Develop and maintain demonstration scripts.
Establish productive, professional relationships with key personnel
In assigned customer accounts.
Coordinate the customer involvement of other company personnel
when needed, including support resources, team members, and
management
Provide quick service
Assisting the client whenever my service are required
Supervise and control of the junior stuff
Company name South Africa Social Security Agency
(SASSA)
Position EPWP Official (Expanded Public
Works Program)
Duration 2012 October to September 2013
DUTIES AND RESPONSIBNILITIES
Capture application on the system using Socpen
Typing letter and submission
Maintain the central filing system, general database and archive
Process other grants documentations
Assisting on disability Managements unit
Arrangement for meeting, conference
Collecting of files and stationery from regional office
Complete review in respect of grants
Completion of register and statistics
Interviewing of customers that call at the office
Screen and complete checklist when customers call to apply for various
Photocopying of relevant document and filling
Complete relevant register
Review all social and child related grants
Fingerprinting in respect of customers
Assisting on disability Managements unit
Application for re-instatement of grant
Help desk function when necessary
PREVIOUS
Company name Nakekela Healthcare Consultants
Position Administration Clerk
Duration 11 April 2011 - 02 October 2012
DUTIES AND RESPONSIBNILITIES
Data Capturing
Maintaining the filling system
Location and submission of document
Batching and debatching of files
Capture the remittances received by post
Collation and distribution of minutes, reports and other documents
Liaising with stakeholders
Provide administrative support for matters relating to the premises and
operations
including security, alarms, opening, insurance and transport.
Photocopying of relevant document and filling
Dealing with incoming and outgoing mail and general emails
Records, date stamps and distributes all incoming mail
Provide receptionist services
Administer the petty cash system and ensure appropriate record keeping
Record the movement of files
Destruction register
Disposal authorities register
Prepare and open file covers
Check the use of daily files and
keep important registers such as remittance and destruction registers.
PREVIOUS
Company MTN Call Centre
Position Customer Service Executive
Duration 20 April 2007 - 31 March 2011
DUTIES AND RESPONSIBILITY
Coordinating the implementation of procedures
Making sure that the client is satisfied at all points
Render good and effect service
Establish effective two way communication with the internal and external
clients of the management
Provide any administration support as required by management
Provide quick and reliable customer satisfaction
Take full responsibility for the dealing with relevant customer
Complaints, queries and requests for information for the start to the
end of the process.
Ensure that both an appropriate and adequate investigation takes
Place in all cases. This includes the recording of all communications
between the various parties and all information taken into
consideration.
PREVIOUS
Company name Dumsi Constructions
Position Office Clerk
Duration 12 February 2007 - 10 April 2007
DUTIES AND RESPONSIBNILITIES
Provide receptionist services
Type's agendas for meetings
Answer telephones, direct calls and take messages.
Complete and mail bills, contracts, policies, invoices,
Operate office machines, such as photocopiers and scanners, facsimile
machines, voice mail systems and personal computers
Perform record management functions
Minute taking for Board, team meetings and other meetings as required
Provide office service
Capture all correspondence dispatched
Render reception functions and perform administrative and related function
Data capturing
Communicate with customers, employees, and other individuals to answer
questions, disseminate or explain information, take orders and address
complaints.
PREVIOUS
Company Woolworths
Position Junior Sales Assistance
Duration 01 August 2006 -January 2007
DUTIES AND RESPONSIBILTY
Provide excellent, knowledgeable customer care to maximize sales
Welcome customers promptly and warmly and answer telephone
queries
Delegate daily duties to Retail Sales Assistants within the department
Be aware of current promotions and targets to be able to promote at all
Opportunities
Carry out daily cleaning duties including dusting of products
Manage effective use of time and balance priorities
Create product displays
Provide quick service
Ensure maintenance and safe keeping of product
Assisting the client whenever my service are required
Remain up to date with the policies and product of the company
Supervise and control of the junior stuff
KNOWLEDGE
Working Knowledge of Public sector
Batho Pele Principles
Treasury Regulations
The Constitution, 1996 (Act No.108 of 1996)
Social Assistance Act 1992 (Act No.59 of 1992)
Employment Equity Act, (Act No 106 of 1998)
Skills Development Act No. 97 of 1998
Promotion of Administrative Justice Act (Act No 3 of 2000)
Public Finance Management Act, (No. 1of 1999)
Public Service Act, (Act No103 of 1994)
Basic Conditions Employment Act (Act No. 75 of 1997)
Labour Relation Act (Act No. 66 of 1995)
KwaZulu-Natal Procument Act, (Act No. 3 of 2001)
ACHIEVEMENTS AND LEADERSHIP SKILLS
Interpersonal relations
Planning and Organization
Time management, Problem solving
Writing skills
Communication skills, Telephone skills
Computer literacy Ms Power Point, Ms Word, Ms Office, Ms Outlook, And Ms
Excel
Decision making skills, Analytic thinking
Customer service
Good interpersonal reactions
Skills Ability to work under pressure
ASSISTING IN VOTER REGISTRATIONS AND MOTIVATION AS COMMUNITY MEMBER
SERVING AS SECRETARY GENERAL IN UMKHATHI COMMUNITY PATNERS
VOLUNTIERING AS A COMPUTER LECTURE AT THE TOWNSHIP SCHOOL
Worked as a volunteer in the workshop (SOUTH AFRICAN WOMAN IN DIALOGUE -
taking NEPAD to the District - Putting Woman and Families First)
REFERENCES
Company Nakekela Health Care
Mr. X. A Makhasi
Designation Director Human Resource
Contact number 031-***-**** / 082-***-****
Company South Africa Social Security Agency (SASSA)
Mr Ngesi
Designation Assistant Manager
Contact number 074-***-**-**
Company Thlalefang placement (MTN)
Mr. M. Khoza
Designation Supervisor
Contact number 083-***-****
Miss N.P. Mlaba
Contact this candidate