Customer Service School

**** **** ***** ****** ******** 502-***-****

Jeffersonville, Indiana 47130 ******.*.*****@*****.***

EDUCATION

Strayer University Louisville, Kentucky

Master of Science, Human Resource Management-Generalist Anticipated graduation 2015

Grand Valley State University Allendale, Michigan

Bachelor of Arts, English Language and Literature April 2006, Cum Laude Dean’s List Fall 2001- Spring 2006 Michigan Teaching Certificate

PROFESSIONAL EXPERIENCE

Server Louisville, Kentucky

J. Graham’s Café- The Brown Hotel 2014-present

The Brown Hotel is a four-diamond hotel that is known worldwide. J. Graham’s Café serves breakfast and lunch to hotel guests as well as a large number of tourists and general public.

Worked full-time while completing master’s degree

Greet, seat, and serve clientele ranging from business people to tourists

Perform customer service duties including phone and reservations

Train new employees

Complete inventory and requisitions twice weekly

Accurately and efficiently process billing and payments for guests and complete appropriate accounting paperwork

Cross-train in areas to include bar, room service, and hosting

Admissions Representative Louisville, Kentucky

Daymar College Online 2012-2014

Daymar College has been providing exceptional career training since 1963. As a career training school, Daymar College has grown to include several campuses and more than 35 career tracks.

Guide applicants through the admission process by helping them assess their skills, education and career goals

Train and mentor both new and existing Admissions Representatives

Provide prospective students with information on registration, program selection and academics requirements

Connect with prospective students by answering incoming phone calls, calling on leads within the system and responding to inquiries

Conduct phone interviews to evaluate the applicants’ qualifications, past experiences and objectives

Explain academic programs and answer any inquiries regarding applications, enrollment and courses

Responsible for enrolling for online Bachelor of Science in Nursing program

Responsible for weekly reporting to corporate for our entire campus

Sold over half a million dollars in my first year of employment

Mentor students, helping them to become acquainted and comfortable within their classes

Ensure that all information, conversations, emails and tasks are documented and recorded within CampusVue

Admissions Counselor/Career Services Louisville, Kentucky

United States Department of Labor-Kentucky Job Corps 2008-2012

Job Corps is a federally-funded residential program to aid low-income 16-24 year-old students in obtaining a high school diploma or GED as well as career training in such areas as the medical and construction fields.

Performed outreach activities in Louisville and southern Kentucky

Recruited, screened and prepared applicants for admissions by responding to inquiries, teaching orientation classes and interviewing applicants

Tracked prospects and continually exceeded monthly admissions arrival and retention goals

Performed employment follow-ups on previous graduates

Facilitated life skills seminars by building relationships with experts in the community and planning and teaching lessons regarding life and career skills

Organized college and community resource fair for students and tutoring program

Director of Education/Center Director Louisville, Kentucky

Sylvan Learning Center 2007-2008

Sylvan Learning Center provides tutoring services for children from kindergarten through 12th grade in all subject areas, up to and including ACT and SAT preparation and study skills, by tailoring the program for each child’s needs.

Built and managed individual educational programs for a student body of up to 150 students by assessing, analyzing assessments, selling programs and monitoring progress

Responsible for accounting, budgeting, payroll, labor and business reports

Planned and implemented marketing strategies to include community outreach

Conferenced with each family monthly and with teachers at each child’s school

Managed staff of up to 15 teachers and two administrative assistants, including recruiting, interviewing and hiring, training, personnel files, discipline and motivation

Language Arts Teacher Louisville, Kentucky

Alex R. Kennedy Metro Middle School, Jefferson County Public Schools 2006-2007

Alex R. Kennedy Metro Middle School is the alternative middle school in the Jefferson County Public School System. It is a school designed for students who have been removed from their school due to behavior or other issues.

Utilized district and supplemental materials to teach reading and writing curriculum to mixed grade (7-8) and ability classes

Wrote and taught Poetry unit to complement district curriculum requirements

Completed several professional development sessions, including Corrective Reading training and Safe Crisis Management

Conferenced with students’ families and prepared timely and accurate tracking records

References Available Upon Request

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