Customer Service Marketing
Resume:
Irina Sabirova
*** ******** *** ***. **-K, Santa Clara, CA, 95050
**********@****.**
Professional Skills:
More than 2 years of management department of 6 people
More than 6 years experience of analysis and forecasting business income, expense and budget
Good knowledge of marketing communication tools – E-marketing, Progect marketing
More than 6 years of experience in building strategic business partnerships
Good experience in event management - organize events, meetings and conferences
Exellent experience in negotiations with a different types of companies
More than 6 years of business analysis, competitor analysis
Exellent skills of client relations and customer service
Good team player and can work alone with minimal supervision
Ability to multi-task, prioritize and work with time constraints while paying attention to details
Good problem-solving, judgment, and decision-making skill
Dedicated team worker, high in energy work ethics and commitment with capability to handle new technologies and situations
Displays exceptional time-management and planning abilities
Writing skills with the ability to adapt to new and dynamic environments
Exellent experience with Windows, MacOS, MS Office, Outlook and Sharepoint
High level of logical thinking, structuring of business processes, objective analysis.
Education
Base education
Ufa State Aviation Technical University (Ufa, Russia)
2001-2007, major Engineer of Multichannel Telecommunication Systems
Extra education
Ufa State Aviation Technical University (Ufa, Russia)
2007-2007, major Finance and credit
School of Music and Arts
1992-2000, major Accordion, Piano
Experience
09.2013 - 07.2015 Head of Marketing, Cinema chain "Planeta kino", Ufa, Russia
Management department of 6 people
Negotiating with Russian branches of movie studios, such as Warner Broth., Walt Disney, Sony Pictures, 20th Centiry Fox and others – movies booking
Visit to the Russian and International film markets
Development of methodologies the analysis of business
Income analysis, forecast business expenses, the definition of the budget department in the quarter, year
Provision to owner business summary analytic reports for the month, quarter, year
Monitoring and analysis of competitors
Pricing - define the price policy of cinemas, discount policy
Coordinating the work of the Department, meetings, brainstorms
Defining the tasks of employees in the short and long term
Creation, developing and managing of marketing campaigns aimed at increasing attendance, improving
customer loyalty and others
Participate in the selection of new employees, training them and introducing to department
Active participation in organizing of events and presentations for customers
The search for new lines of business development - equipment, automation, and so on
Strategy and marketing policies in the short and long term
02.2009 - 09.2013 Senior Analyst, Cinema chain "Planeta kino", Ufa, Russia
Filling of analytical reports on the work of theater - income, expenses, consolidated reports
Analysis of income and business expenses for business owner
Development of new forms of analytical reports on demand management
Scheduling 4 cinemas for a week, a month
Creation, developing and managing of marketing campaigns aimed at increasing attendance, improving
customer loyalty and others
Development of customer loyalty system witn marketing department together. Keeping loyalty system
Initiation, planning, and executing special projects in conjunction with the goals and objectives of the
marketing department
Management workflow for film distribution - bills, contracts, etc.
Active participation in organizing of events and presentations for customers
Assists in designing the website and mobile app of the company – creation requirements, testing at different levels of development, the final statement and add functionality features to the system - with the IT department
Work with software cinemas (to play music, trailers and others) - creation software requirements, testing at different levels of development, the final statement - with the IT department
Expanding of use of digital marketing to best manage each aspect of online marketing including online
advertising, SEO / SEM, Google Analytics, social media, public relations
06.2006 – 02.2009 PR Manager, Cinema chain "Planeta kino", Ufa, Russia
Directing and managing all in-market advertising, marketing, public relations, community relations, and promotions all facilities in all media
Wrote and pitched press materials, relationship building with press contacts, bloggers, and partners
Search advertisers and advertising in cinemas
Designs marketing material and leading internal and external marketing campaigns
Organized presentations and conferences for customers and partners
Conduct cross-marketing - search for potential partners, negotiation of mutually beneficial cooperation
Receiving calls and proposals from potential partners and customers
Communication with customers through focus groups, surveys, getting feedbacks
Logistics companies from advertising products distributors
Managed company website, monitoring of competitors' websites
11.2005 - 06.2006 Sales Associate - Customer Service, “Euroset Samara” - mobile retailer, Ufa, Russia
Invited potential customers to browse our merchandise, answered questions about products
Assisting clients with orders including but not limited to: processing orders, taking payment, fufillment issues, etc.
Strengthening a positive opinion about the brand among customers
Assisted with inventory management activities at the beginning and end of each day, and at final close of each season
Work on the POS system, making purchases and refunds
The implementation of the logistics of goods between stores
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