Customer Service Microsoft Office
Resume:
Luis Landa
Owner of D Best Maids
Las Vegas, NV *9121
********@*****.*** - 602-***-****
To obtain a position in the field of business to advance and further my skills. Authorized to work in the US for any employer
WORK EXPERIENCE
Owner/Supervisor
D BEST MAIDS - Las Vegas, NV - December 2009 to Present
• Excellent Customer Service Skills
• Interpersonal skills to dealing effectively with all customers and new referrals
• Professional appearance and demeanor
• Create a good work Environment Teamwork and Mutual Respect
• Knowledge of cleaning equipment, supplies and chemical used
• Supervise Housekeeping Employees to ensure they are alert to all their duties
• Inspects all the Rooms to Ensure Customers are Conforming with the Company Services
• Maintain Records of Lost and Found items and Quality of Work completed by Employees
• Perform all duties as deemed necessary for the success of the company
• Instruct employees and new hires on the products use for cleaning in accordance with Customer and Health standards
• Inspects all the rooms completely and thoroughly for cleanliness
• Monitors the time clock when clocking employees in and out • Resolves customers complaints in a timely manner
• Detail Orientated
SR. Loan Officer
Reyes Financial LLC - April 2007 to December 2009
* Experience in Desktop Underwriter
* Experience on Sold by Owners Property
* Experience in Lease Options
* Experience in House Leasing
* Extreme Experience in Loss Mitigation
* Experience in hard Money Banks
* Ability to work with Private Investors
* Costumer Service
* Top Producer In The Company
* Costumer attending and excellent communication and explication about every single situation on any client.
* Filling Loan Applications and Purchase Contracts.
* Filling loan submission and document order sheets.
* Extreme experience in Point Program.
* Experience on read and complete a conditional loan approval.
* Experience on processing an FHA loan.
* Ability to fund a mortgage loan from the beginning until the end.
* Ability to work with any Bank or Lender related to mortgage loans.
* Sales Experience.
* Insurance Policy orders and Appraisal Order.
* MLS online navigation experience.
* HUD FHA and Maricopa County online navigation experience.
* Ability to get online comparables for a property. Loan Officer
Mortgage Pro USA - June 2005 to April 2007
* Costumer Service
* Costumer attending and excellent communication and explication about every single situation on any client.
* Filling Loan Applications and Purchase Contracts.
* Filling loan submission and document order sheets.
* Extreme experience in Point Program.
* Experience on read and complete a conditional loan approval.
* Experience on processing an FHA loan.
* Ability to fund a mortgage loan from the beginning until the end.
* Ability to work with any Bank or Lender related to mortgage loans.
* Sales Experience.
* Insurance Policy orders and Appraisal Order.
* MLS online navigation experience.
* HUD FHA and Maricopa County online navigation experience.
* Ability to get online comparables for a property. Front Desk Branch Manager assistant
Villa Financial - May 2003 to May 2005
* Answer multi-line phone calls professionally, politely and directing the calls correctly.
* Review Costumer Documents and IDS
* Input Costumer Information in Software
* Distributing copies, faxes, and mail.
* Sending faxes and mail.
* Reserving dates and appointments.
* Complete Point Software
* Run Credit Reports.
EDUCATION
Real Estate
College of Southern Nevada - Las Vegas, NV
2013 to 2015
Accounting
Phoenix College - Phoenix, AZ
1998 to 1999
CERTIFICATIONS
Forklift Certified
December 2017
ADDITIONAL INFORMATION
KNOWLEDGE AND SKILLS
* Excellent customer services
* Microsoft Office Skills.
* Excel Word, Power Point, Access and Outlook.
* Ability to work effectively and fast paced.
Contact this candidate