Customer Service Management

Lance Joseph A. Ferrer

Line Cook

PHONE: +971-**-***-**** EMAIL: ********@*****.***

PROFILE

Line Cook with four years of experience in high-pressure culinary environments. Expert in preparing large volumes of food swiftly and efficiently.

Seeking to use my culinary skills and expertise to prepare a variety of dishes in a professional and rewarding environment.

EDUCATION

2011

2010

Culinary Arts Diploma Course – International School for Culinary Arts and Hotel Management

De LaSalle College of St. Benilde – Bachelor of Science in Hotel and Restaurant Institutional Management

EXPERIENCE

Wokyo

Noodle Bar,

Jumeirah

Lakes

Towers

2013 - 2015

Senior Commis

Provided courteous and informative customer service in an open kitchen format

Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and labor law

Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues

Implemented and supported company initiatives and programs

Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas

Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements

Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving

Followed proper food handling methods and maintained correct temperature of all food products

Established and maintained open, collaborative relationships with the kitchen team

Quickly and courteously resolved all guest problems and complaints.

Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports

Enforced appropriate work-flow and quality controls for food quality and temperature

Prepared for each shift by placing a clean cutting board and utensil bath at workstation

Displayed a positive and friendly attitude towards customers and fellow team members

Café O., Jumeirah

Beach Residence

2012 - 2013

Scoozi, Jumeirah

Beach Residence

2011 - 2012

Commis

Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes

Followed proper food handling methods and maintained correct temperature of all food products

Prepared healthy, enjoyable breakfasts and dinners for diners Kitchen Helper

Assists Line Cooks and Executive Chef in Preparing Ala-Carte Orders

Helps in grooming kitchen area and assists in cleaning and checking food items

Trained to be an accomplished line cook and prepares ingredients needed for daily operation

SKILLS & ACCOMPLISHMENT

High volume production capability

Focus on portion and cost control

Inventory management familiarity

Ability to follow recipes, instructions and guidelines

Attentive to quality and detail

Featured in Taste of Dubai 2015, Timeout Magazine and Gulf Korean Times

Recognized by peers and management for going above and beyond normal job functions

Contact this candidate