Engineer Manager

Mobile: +1-469-***-**** Last Position: Storage Support Engineer

E-mail: *********@*******.*** Last Employer: IBM Private Limited India

Current Location: SAN DIEGO, CALIFORNIA (US)

PROFILE

Storage Engineer with 8 years of varied storage support experience on NAS migration, Monitoring and Maintenance of Storage Servers, Installing Patches

Skills and Accomplishments:

NAS Storage Administration – Patching, Store Alerts and Issue Resolution, Migration

Experience working on following Storage Products - EMC storage Centera, NetApp NAS

Upgraded filers which included IBM N series filers and clustered FAS series

Fix snap vault backup failures, snapmirror issues, Deduplication Issues

Coordination with teams like Capacity team, Windows team and other teams connected to NAS boxes

Developed automation scripts using Perl to test NAS boxes

Fixing BURTs and solving the issues

L2 Analyst providing resolution to Storage box Alerts

CERTIFICATIONS

Netapp certification NS0-153 and NS0-163

Advanced Training on L2 troubleshooting on Centera at Ireland, Cork

QUALIFICATIONS

Bachelor of Engineering (Electrical Engineering), Bangalore University, 2003

TECHNICAL SKILLS

Protocol

Storage Tools

CIFS

NFS

Operations Manager Tool

Performance Advisor

Storage Products

Scripting

NetApp

IBM N Series Filers

EMC Centera

PERL Scripting

Development Tools and languages

Operating Systems and others

C, C++, Perl

Windows XP /Windows 7

Unix

PROFESSIONAL EXPERIENCE

Company

IBM India Private Limited

Duration

September 2009 – July2013

Project Name

IBM Storage Support

Role

Storage Support Engineer

Team Size

15

Responsibilities:

•Part of NAS Storage team

•Performed daily check up on NAS boxes from different NAS accounts

•Contact other teams, manage space in storage boxes and reduce the incoming tickets

•Interact with teams like Capacity team, Windows team and other teams connected to NAS boxes

•Worked on snap vault backup failures, Snapmirror issues, Deduplication

•Worked on Vfilers issues and Vfilers migrations

•Upgraded 24 filers which included IBM N series filers and clustered FAS series with planning

•Answered customer queries and came up with plans for storage issues

•Attended various Netapp training program sponsored by IBM

•Completed Netapp certification NS0-153 and NS0-163 sponsored by IBM

•Attended training on how to use and monitor the filers regularly using Operations Manager tool and Performance Advisor

•Updated reports using Operations Manager and regularly monitored as well.

Company

Wipro Technologies

Duration

July 2008 – July2009

Project Name

NetApp Storage Support

Role

Test Engineer

Team Size

4

Responsibilities:

•Part of QA automation team

•Developed automation scripts using Perl to test NAS boxes.

•Detailed testing of NAS patches and new version

•Fixing BURTs and solving the issues

•Learning and enhancing on new builds and the features to be tested.

•Knowledge of different protocols (CIFS and NFS)

•Learnt the hardware and filers setup on NAS environment.

•Knowledge of software configuration management.

•Attended various Netapp training program sponsored by IBM

Company

Wipro Technologies

Duration

Jun 2006 – July2008

Project Name

EMC Storage Support

Role

Shift Lead, Storage Engineer

Team Size

6

Responsibilities:

•The L2 Analyst providing resolution to Storage box Alerts.

•Working on the latest storage boxes with latest configurations and details.

•Serving Global customers who had installed storage box for the data storage.

•Communicate with the Global Customers, Engineers and give status of storage box if required.

•Troubleshoot storage errors and provide resolution..

•Having the knowledge of different EMC storage products like Clarrion and Centera.

•Shift Lead - Managing a team of 4 members, Allocate work, Resolve storage alerts and Provide daily / weekly reports to team lead.

•Underwent advanced Training on L2 troubleshooting on Centera at Ireland, Cork.

•Customer facing role

Company

Hewlett Packard

Duration

Apr 2004 – June 2006

Project Name

Microsoft Support

Role

Technical Support Engineer

Team Size

30

Responsibilities:

•Networking support

oTroubleshoot networking issues, checking router configuration, the Microsoft network configuration

oWireless setup, Wireless configuration, invalid wireless IP address.

•Operating System Support

oInstalling the Operating system, trouble shoot installation issues. Supporting the latest operating system including Windows XP, Windows server 2003.

•PC Products support

oSupporting Mobile devices like Smart phone, Pocket PC, wireless configuration, Active sync.

•Line of Business Application support

oSupporting Siebel tools, Clarify, Talisma and various Business applications.

•Messaging

oSetup outlook profile with new accounts, mail server issues, outlook feature support including calendar settings, appointments and meeting requests settings etc.

ACHIEVEMENTS

IBM Private Limited provided Retention Bonus

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