Customer Service Information

Kendra Merchant

**** ******** ****, ******* ** **705

Phone: 432-***-****

**********@*****.***

Experience

Patient Access/Admitting Feb 2013-Oct 2013

Midland Memorial Hospital- Midland Tx

Registered patients for mammograms,nutrition classes, cardio rehab, lab, x-rays, ultrasounds, cat scans, bone densities, long term care and trauma.

Scheduled appointments.

Verified patient information.

Collected co-payments for scheduled procedures.

Mailed patients information to physicians offices.

Scanned patient information.

Faxed and copied information.

Answered a multi-phone line.

Greeted patients and directed them to their direct location for procedures.

Midland Family Care -Midland Tx

Dec 2013-Jun 2015

Receptionist

Operated telephone switchboard to answer or foward calls.

Provided information to patient.

Scheduled appointments.

Collected Copays.

Transmitted information or documents to customers,using computer, mail or fax machine.

Filed and maintained records.

Registered new patients and updated existing patients information.

Recorded and sent prescriptions for patient and dr.

Verified patients insurance.

Wrote Lab orders for patient.

Recorded Diagnosis.

Sent Past due and outstanding balances to collections.

Mailed out patient statements.

Education- Wichita Falls Highschool- Wichita Falls Tx

Professional Summary - Highly motivated person with exstensive knowledge of providing great customer service.

Skills- Microsoft word, Excel, Versys, Affinity, Emdeon, Practice fusion, Outlook, Type 40 wpm, Edith, Cash Handling, Instamed, Strong organizational skills, Active listening skills, Courteous Demeanor, Customer service expert, Energetic work attitude

Contact this candidate