Customer Service Data Entry Office Clerk

Robyn Jean Perez Flauta

**** ****** ** ******* ** 94555

Mobile: 510-***-****

Emails: ***************@*******.***

*****.******.**@*****.***

Objective

To obtain a position where I can effectively utilize my technical skills and personal attributes, as well as my expertise in human relations. Therefore, enabling me to make a positive contribution that will benefit the company.

Technical Skills And Personal Attributes

Computer Oriented

Microsoft Office

AR/AP Billing

50 wpm

Data entry, 10 key touch

Skilled and experienced in administrative duties, and general office duties

Inventory Clerical, and fast and efficient in computer assembly line

Retail experienced, Visual Merchandiser and graphics Designer for KOHLS, POS

Associate, and customer service

Work Experience

Appleone Employment Services

Inbound/Outbound Call Center Specialist 01/2015- 03/23/2015

Responsible for customer satisfaction calls

Scheduled appointments

Heavy data entry

Handled inbound calls and assisted customers with account information

Document Scanner 10/2013 – 12/2013

Scanned all company documents for the California State Compensation Fund

Provided exceptional attention to detail

Office and Billing Assistant 01/2013 – 09/2013

Provide exceptional attention to detail

Assisting office manager with invoices and accounting matters that need special attention and care

Scanning invoices that come in the mail

Saving files to the computer in a particular format and as PDF

Uploading the files to drop box

Stocking the kitchen and greeting guest

Handle other administrative tasks as needed

General Office and Webcast Monitor 09/2012 – 11/2012, current

Took audio feed and streamed it onto computers. Possess strong attention to detail

Drag and drop information from one screen to another

Work under pressure, control situations and problem solving

Made sure call queues and webcast schedules matched what was on the itinerary

Attending College at Merritt College 2008 - 2011

KOHLS Fremont, Ca. 08/2006 - 05/2010

Visual Merchandiser/ Dept. Associate/ POS Associate

Set up and displayed visuals throughout the store, designed display areas for all new incoming merchandise

Displayed all new merchandise onto the floor and created floor plan area maps for merchandisers to follow

POS Associate, Customer Service Clerk

Phoenix Lodge Hayward, Ca. 01/2003 - 02/2006

Front Desk Administrator

General office duties, heavy filing and data entry

Handle multi-phone line

AR/AP billing and cash handling

Check in and check out guests

Mc Donalds Restaurants Newark, Ca. 11/2002 - 09/2003

Shift Manager

Supervised and trained crewmembers during scheduled shift

Coordinated crew members positions according and created schedules for crew members

Cash handling, counting and balancing money drawers at the beginning and end of each shift

Perfected customer service skills in a fast paced highly stressful environment

EDUCATION

2009- 2011 Merritt Community College Oakland, Ca.

Anticipated Associates Degree in the Applied Science of Administration

-Introduction to the Administration of Justice

-Legal Aspects Of Evidence

-Interpersonal Communications

-Community Relations and Policing

-Principles and Procedures of the Justice System

-Introduction to Psychology

-Sociology

-General Education, and College Keyboarding

-Historical Aspects of American Music

** References available upon request **

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