PC Technician

Eduardo Aguilar

*** ** ******* *** *****, Chester, NJ 07930 • **.*******@*****.*** • 973-***-****

Information Technology Manager

Information technology professional with over 26 years of experience in the real estate industry, including affiliated companies (e.g. relocation, insurance, title and financial firms). Dynamic leader with the ability to build high-performance teams and respond rapidly to changing priorities in fast-paced environments. Skilled strategist with proven problem solving, communication, and decision-making expertise, including the ability to formulate effective and efficient solutions in line with business objectives, timelines, and budgets. Fluent in English and Spanish.

Accomplishments

Successfully deployed the company to Virtual Desktop Infrastructure, reducing costs in maintenance and equipment.

Established a Helpdesk department from the ground up into a widely recognized, world-class team. Formed a Desktop Support staff that provided outstanding support to all Weichert Business units – which encompass over 170 offices in the Weichert footprint from Connecticut to Virginia – and in all regional hubs in Boston, Chicago, and Houston.

Directed the implementation of a new compliant ticketing system for Incident and Problem Management across the enterprise.

Researched and implemented a scanning system that provided instant search of documents for corporate business units, specifically Accounts Payable, HR, Commissions, Cash Management, Legal, and Relocation.

Helped design and implement the company’s first network and mail server.

Implemented the company’s first live feed of home listing and sales using pcAnywhere, saving time and avoiding redundancies for all offices, including headquarters.

Professional Experience

WEICHERT REALTORS – Morris Plains, NJ

(1988 – 2014)

Manager Information Technology

(1998 – 2014)

Managed a staff of 21 employees, supervising daily support operations and coordinating the schedule for optimal coverage.

Provided leadership, oversight, and management to Helpdesk, Desktop Support, Field Technician, and Purchasing departments.

Leveraged technical strategic planning combined with a tactical hands-on approach to assess the organization’s needs and implement cutting-edge IT solutions.

Top-tier vendor and contract manager responsible for attention and relationship with strategic IT vendors, including building relationships, satisfying customer requirements, and achieving significant cost reductions through negotiations.

Network Manager

(1994 – 1998)

Managed servers and network resources, including network applications, workflow, and access applications.

Established, defined, and maintained network operations, rights, security policies, and software support.

Purchased software and hardware, and tested all equipment before deployment.

Served as Project Manager for multiple initiatives, requiring change planning expertise.

PC Programmer

(1992 – 1994)

Oversaw the daily feed for the company listing and sales inventory, creating daily and weekly reports to upper management; this was eventually scaled up on the AS400 environment and part of the implementation into the new system.

Maintained and updated DOS database (FoxPro) for the new listing and sales program.

Set up uploads between FoxPro and the AS400 for sales and listing files.

Installed the communication process to upload/download files between the sales offices and headquarters.

AS400 Operator

(1989 – 1992)

Supervised and ensured that proper operating procedures were followed, making programmers and AS400 manager aware of any errors or machine malfunctions.

Processed daily, weekly, monthly, and yearly system jobs and backups.

Accounts Payable Clerk

(1988 – 1989)

Verified approvals on all invoices and check requisitions, and prepared and processed checks for various companies.

Managed bi-weekly check runs, processing an average of 400-500 invoices per week.

Technical Skills

SOFTWARE/PLATFORMS

Microsoft Office (Word, Excel, PowerPoint, and Access)

Windows, Citrix, VDI, Apple OS

CALL TRACKING TOOLS

Numara Track-It

NETWORKING

LAN

WAN Administration

VPN/Remote Connectivity

TCP/IP

DNS

DHCP

Check Point Firewall

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