Technical Writer

JOHN N. KUNNEY JR.

*** ****** ******, *.*. Box **1, Reidsville, GA 30453 770-***-**** *****@*******.***

SUMMARY

Over 15 years of technical writing and documentation design experience in aerospace, IT, and power utilities industries.

Experienced in documenting end-user requirements, procedures, and workflow development within Agile / Scrum and SDLC environments.

Builds a rapport with engineers to produce comprehensive documentation.

Strong software utilization skills in regards to publishing, single-sourcing authoring tools, illustrations, and knowledge management systems.

POSITION DESIRED

Senior Technical Writer

OBJECTIVE

To provide the client temporary or long-term editing and writing services worldwide in regards to technical communication.

EXPERIENCE

Textron Systems, Hunt Valley, MD

Sr. Technical Writer (Contractor) 12/14 – 7/15

Executed publications development with a thorough knowledge of analog and digital electronics, network communications, and good mechanical aptitude.

Conducted analysis of engineering data and drawings for pertinent information.

Authored theory of operation, operating instructions, maintenance instructions, and removal and installation procedures for Interactive Electronic Technical Manuals (IETMs) in accordance with S1000D standards.

Developed technical content using authoring and illustration tools such as WebX, and IsoDraw in accordance with S1000D detailed specifications and style guides.

Used Tedopres HyperSTE to verify conformity to Simplified Technical English (STE) specifications.

Used PTC IsoDraw to support illustration callout links within XML documentation.

Authored Data Management Requirement List (DMRL) to identify the necessary data and publication modules to be created.

Oversaw preparation, migration, and integration of procedural steps, technical illustrations, diagrams, and charts into data modules.

Maintained scheduling and performance control of assigned programs.

Coordinated quality-control, illustrating, and production activities necessary to ensure the accuracy and adequacy of each data module.

Coordinated in-process and final reviews.

Ensured data modules/technical documents engaged editorial and customer specifications and adhered to standards for quality, graphics, format, and style.

Commented, recorded, and reported on issues raised during the production process and in-service phase of the product.

Performed editing reviews to ensure compliance with all applicable specifications and standards, validation and verification.

Participated in review conferences with customers.

Served as the designated S1000D Subject Matter Expert to other writers and support personnel who assisted with assigned tasks.

Jabil Circuits, St. Petersburg, FL

IT Technical Writer / ITIL Administrator (Contractor) 4/14 – 11/14

Maintained and managed all aspects of the Information Technology Infrastructure Library (ITIL).

Created, edited, and published technical documents representing all groups within IT Infrastructure Architecture and Solutions.

Maintained documents in the ITIL to include designs, standards, procedures, templates, etc.

Created and maintained a document publishing workflow in the ITIL, including peer reviewing, formatting and communication.

Created established templates for headers, footers, table of contents, and content of information within bounds of the structure delegated to the production and presentation application.

Outlined a workflow and established a process for distribution builds of published content for given customers through automation.

Implemented the establishment of Simplified Technical English (STE) as the selected international specification for the preparation of technical documentation in a controlled language.

Executed incremental reviews of all documents published in ITIL to ensure accuracy, relevance and enforcement.

Created, edited, and published ad hoc documents including project proposals, position papers and recommendations.

Collaborated with technical resources to garner adequate understanding of technical concepts conveyed in published documentation.

Coached and mentored technical resources, Project and Functional Managers in writing composition and document formatting.

Assisted Project Managers in executing document compliance, updates and publishing via e-mail, project sites, status reports, ITIL, etc.

Developed training program to strengthen knowledge development and transition between engineering and operations groups.

Oversaw operations training program to include objective means of demonstrating technical competency including training sessions, work modules, testing and sign-off.

Created Google Forms and links to provide an online survey of published deliverables with responses collected in an online spreadsheet.

Coordinated the redesign and reimplementation of the ITIL website to facilitate a more user-friendly environment that also reflected the look and feel of Jabil’s company brand.

Ensured ITIL accurately provided information regarding software and hardware documentation.

Magna IV Engineering, Edmonton, AB

Field Reporter / Technical Writer (Contractor) 12/13 – 1/14

Reviewed and edited field reports/test sheets specializing in electrical power, control, and lighting systems.

Carefully appraised and edited narratives, explanatory notes, and all visual representations of test data to achieve professional language before submission to the client.

Evaluated field reports/test sheets related to testing, maintenance, and repair services that promote long-term, efficient operation of electrical generation and delivery systems.

Served as quality control for monthly technical reports prior to submission to client.

Served as quality control for all outgoing test reports performed on data center transformers, generators, cables, and electrical circuit breakers.

Assessed data values for accuracy, tolerability, and comprehensiveness and also investigated and promptly reconciled all variances or anomalies discovered through correspondence and collaboration with project engineer.

Gulfstream Aerospace, Savannah, GA

Sr. Technical Writer (Contractor) 10/12 – 10/13

Consulted with internal, external customers and Engineering to identify current materials necessary to create business aircraft Interactive Electronic Technical Manuals (IETMs).

Gathered information from a variety of sources such as detailed functional and engineering design specifications, engineering drawings, service bulletins, hands-on use of the products, and interviewed Subject Matter Experts (SMEs).

Wrote clear and concise procedural documentation for IETMs while adhering to S1000D standards.

Ensured accuracy of content through reviews and feedback from SMEs and engineers.

Used Tedopres HyperSTE to verify conformity to Simplified Technical English specifications.

Developed technical content using authoring tools such as Adobe FrameMaker, Adobe Illustrator, Adobe Photoshop, PTC Arbortext Epic XML Editor, and IsoDraw in accordance with detailed specifications and style guides.

Identified gaps in the existing documentation and developed plans to address them.

Used PTC IsoDraw to support illustration callout links within XML documentation.

Oversaw preparation, migration, and integration of procedural steps, technical illustrations, diagrams, and charts into data modules.

Ensured accuracy of content through document reviews.

Balanced multiple, concurrent projects and regularly reported project status.

Interacted with cross-functional teams, including engineering, project management, and quality control.

Contributed to departmental best practices, including style issues, document organization, configuration management, tools, and procedures.

Insitu (a Boeing Company), Bingen, WA

Sr. Technical Writer (Contractor) 12/11 – 7/12

Developed technical content for ScanEagle and Integrator UAVs using authoring tools such as Adobe FrameMaker, Adobe Illustrator, Adobe Photoshop, PTC Arbortext Epic XML Editor, Inmedius S1000D suite, and IsoDraw and in accordance with detailed specifications and style guides.

Gathered information from a variety of sources such as detailed functional and engineering design specifications, engineering drawings, service bulletins, hands-on use of the products, and interviews with Subject Matter Experts (SMEs).

Interacted with cross-functional teams, including engineering, product management, training, sustainment operations, and other organizations within the company.

Assisted in the development of logic for troubleshooting, test, and maintenance procedures.

Identified gaps in the existing documentation and developed plans to address them.

Ensured accuracy of content through reviews and feedback from SMEs and other stakeholders.

Balanced multiple, concurrent projects and regularly communicated status and issues.

Contributed to departmental best practices, including style issues, document organization, configuration management, tools and procedures.

Attended product demonstrations and training events that may include travel and exposure to noise, dust, heat, cold and inclement weather conditions.

Gulfstream Aerospace, Savannah, GA

Sr. Technical Writer (Contractor) 5/10 – 5/11

Consulted with internal, external customers and Engineering to identify current materials necessary to create/revise G450 and G550 business aircraft flight manuals to support the department/corporate operating priorities.

Developed complex solutions to overcome the technology/technical issues introduced by outside suppliers for incorporation into existing flight manuals.

Conducted, reviewed, analyzed, technical documents required to gain a thorough understanding of how complex systems operate and are required to be integrated into flight manuals.

Monitored the daily operation of the internal department workflow and business process that affected the project/revision cycle.

Ensured that all workflow and business processes were followed for issues relating to producing and delivering technical publications and the Computerized Maintenance Program. (CMP).

Worked with management, other departments, and team members in the development of specific project data for incorporation into the publications environment.

Provided liaison with Technical Operations, Completion Center, Technical Operations, Production and/or Completion Engineering, Service Center to obtain necessary approval for technical information prior to release to customers.

Provided input to management on the development of complex new processes and workflow solutions to decrease department costs and or new products to increase department revenue.

Provided input to management on new processes or technology for integration into the Technical Publication business model.

Northrop Grumman, St. Augustine, FL

Sr. Technical Writer (Contractor) 11/09 – 5/10

Made recommendations and executed the population of data developed for Interactive Electronic Technical Manuals (IETM) data content.

Commented, recorded, and reported on issues discovered during the production process and in-service phase of the product.

Researched, prepared and edited IETM derived from associated studies for publication, including removal and installation of E-2 Hawkeye aircraft system components in accordance with ASD-STD-100.

Interfaced with analysts, writers, illustrators, word processors, and subject matter experts in coordinating/preparing edited data module/technical draft products for publication.

Ensured data modules/technical documents were written in accordance with ASD-STD-100, customer specifications, and adhered to standards for quality, graphics, format, and style.

ITT Mine Defense Systems, Panama City, FL

Sr. Technical Writer/Editor 1/09 – 11/09

Researched, prepared and edited Interactive Electronic Technical Manuals (IETM) derived from associated studies for publication, including user’s manuals, training materials, illustrated parts breakdown, proposals and reports.

Commented, recorded, and reported on issues raised during the production process and in-service phase of the product.

Reviewed, researched, and edited information for preparation of contract deliverables.

Ensured data modules/technical documents met editorial and customer specifications and adhered to standards for quality, graphics, format, and style.

Interfaced with analysts, writers, illustrators, word processors, and subject matter experts in coordinating/preparing the edited data module/technical draft products for publication.

Participated in the creation of proposals and multi-media presentation materials.

Utilized Arbortext Editor, IsoDraw, and other related software applications as required.

Power Testing and Energization, Atlanta, GA

Lead Technical Writer/Editor (Contractor) 8/07 – 8/08

Worked with the team in developing a standardized daily, weekly, and monthly reporting documentation process.

Carefully appraised and edited narratives, explanatory notes, and all visual representations of test data to achieve professional language before submission to the client.

Developed and evaluated documentation reporting system related to testing, energization, maintenance, and repair services that promote long-term, efficient operation of electrical generation and delivery systems.

Served as quality control for all outgoing documentation including standardized daily, weekly, and monthly technical reports prior to submission to client.

Served as quality control for all outgoing test reports performed on data center transformers, generators, cables, and electrical circuit breakers.

Assessed data values for accuracy, tolerability, and comprehensiveness and also investigated and promptly reconciled all variances or anomalies discovered through correspondence and collaboration with project teams, field technicians, and contractors.

Worked with client support firm to form a consensus on approach and scope of documentation deliverables to meet project milestones.

Created and managed a documentation delivery plan based on application/system deliverables.

Lockheed Martin Aeronautics, Marietta, GA

Sr. Technical Writer/Editor (Contractor) 3/06 – 2/07

Incorporated new and changed inputs in the same style and format as the existing C-5 and C-130 aircraft manuals.

Reflected all applicable pages in Table of Contents of aircraft technical manuals.

Checked List of Illustrations and List of Tables for correctness.

Ensured that added/deleted material did not disrupt the flow of text and paragraph step numbers were checked for continuity.

Confirmed that preparation diagrams had sequentially numbered steps, index numbers on graphics matched text, and that indexes were correct.

Certified that client’s writing style, punctuation, mechanics, complied with the writer’s guide.

Established that figure titles were consistent with the technical illustrations and that graphics showed correct views and locators.

Certified that art and text pages were arranged correctly, index numbers on art work were correct, references to/from illustrations, tables and paragraphs had been checked.

TAMSCO, Warner Robins, GA

Technical Writer/Editor 8/03 – 5/05

Ensured that all source material of military technical orders were incorporated within the client’s copy and that OCR, Layout, and Illustration departments complied with technical writer’s requests according to military specifications.

Utilized reference documents and company example books to ensure compliance with military specifications.

Performed in-depth cursory check on all technical illustrations including schematics, assembly sheets, and illustrated parts breakdown and instructions.

Discussed text discrepancies with client and/or engineers if the source or client’s copy was inconsistent with company standards or if new instructions were required.

Support Systems Associates Inc., Warner Robins, GA

Technical Writer 11/00 – 8/03

Performed writing, editing, and proofing of technical order documents used by maintenance personnel.

Worked closely with engineers and technicians in order to create, maintain, and format various types of installation, removal, operation, illustrated parts breakdown, and maintenance procedures.

Interfaced with scheduling and technical personnel and translated technical information into simplified layman terms based on establish Mil-Specs.

Observed operation, maintenance, installation and removal activities to determine operating procedure and detail.

Interviewed maintenance and engineering personnel, read journals, reports, and other material to become familiar with product technologies and production methods.

Recommended revisions or changes in scope, format, and content of published materials.

Hebco, Macon, GA

Technical Editor/Writer I 3/00 – 11/00

Monitored the analyses of images and definition of characters to produce editable text of military technical manuals.

Ensured that all material was accurate and error-free in both content and form.

Ensured correct spelling, punctuation, and grammar on military technical manuals.

Verified all changes to text and illustrations adhered to client’s request.

Ensured that page numbers flowed correctly and corresponded from technical illustrations to text.

Jana Technical Communications, Warner Robins, GA

Technical Editor 9/99 – 12/99

Made appropriate text corrections to comply with client standards.

Utilized reference documents and company example books to ensure compliance of technical orders with military specifications.

Ensured accuracy and completeness of illustrated parts breakdown pages.

Performed cursory check on all technical illustrations, schematics, assembly sheets, and illustrated instructions.

United States Air Force

Aircraft Armament Systems Specialist 1980 – 1991

Positioned and loaded air munitions on A-10A, F-15, and RF-4C aircraft using applicable handling, loading, and checkout procedures.

Performed and installed aircraft release, launch, suspension, and monitor systems.

Installed non-turret mounted guns and related equipment.

Performed functional checks on installed aircraft release, launch, suspension, and monitor systems.

EDUCATION

Fort Valley State University, Fort Valley, GA

BA, English 1998

SOFTWARE SKILLS

Adobe Acrobat

Microsoft Visio 2007

Contenta

Adobe Photoshop

Inmedius S1000D Suite

SnagIt

Adobe Illustrator

IsoDraw

Sharepoint

Adobe FrameMaker

QuarkXpress

AutoCAD

Arbortext Editor (xml)

Windows 7

Windchill

Microsoft Office 2010

HyperSTE 4.0

IsoDraw 7.0

Dreamweaver

SYSTEMS AUTHORED

SQL Servers

Hyper-V

Unix

Linux

Spacewalk

Cisco Servers

Windows 2012 R2

Windows 2003 Migration

Kickstart

HP Servers

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