Customer Service Sales

JORGE MERCADO

**** ******* ***** ****

Winter Haven, FL 33880

Phone: 863-***-****

Alt Phone: 863-***-****

Objective

To secure a challenging position that utilizes my excellent Customer Service skills and experience in a fast-pace, goal-oriented, professional environment.

Summary Of Experience

Proficient in MS Office Suites 15 years of experience

Outstanding Customer Service over 18 years of experience

Provided Interpreter services in Spanish, Italian,and Portuguese

Tax Preparation Documents business & personal

Management courses

Tax Resolution

ID Theft resolution & Immigration documents

Skilled in conflict resolution, problem solving, and customer relations

Relates warmly to diverse individual at all levels, proponent for client needs.

Employment History

Security Officer

08/2005 - Present

Guardsmark Security

Lakeland, FL

Entrusted in providing overall security for a furniture distribution center to 60 plus employees.

Maintaining law and order, traffic control, loss prevention, fire and safety awareness, first aid qualified, keeping intruders from entering premises and controlling all trucks coming and leaving warehouse by implemented Homeland Security Rules and Regulations.

Monitored all fire alarms and close circuit cameras.

Individual Tax Advisor Specialist

11/2008 - 08/2011

Internal Revenue Service

Tampa, FL

Service-oriented Individual Taxpayer Adviser with 8 years of specialized experience in tax matters.

Issues consisting of tax law, individual and business, tax refunds, balance dues, Levy's, liens, installment agreements, identity theft, adjustments, and math errors.

Service provided in both English and Spanish and Portuguese.

Bilingual Customer Service

02/1999 - 01/2006

Internal Revenue Service

Jacksonville, FL

Provided One Stop Professional service via an 800 toll free line to the general public with inquiries dealing with, filing requirements, credits, balance dues, levys, liens, tax forms, made corrections for math errors committed by preparers or individual.

Assisted any other section that was short on personnel, to benefit the public. Worked the Tax Advocate Line for 10 months to help resolve issues not done through normal IRS procedures.

Proficient in Spanish, Italian and Portuguese to help taxpayers with the English language.

Sales Activity Manager

03/1997 - 01/1999

Wards Furniture

Orange Park, FL

High energy sales professional with a proven track record of sales achievements.

Trained and supervised a staff of 8 other subordinates in customer service dealing with clients.

Delivered sales presentations and demonstrations to maximize sales performance.

Dedicated to achieving sales targets, while providing excellent customer service.

Ensured to keep up-to-date technology changes to best serve our customers.

Education History

Completion Date

Issuing Institution

Location

Qualification

Course of Study

08/1976

Bronx Vocational H.S.

FL

General Educational Development (GED) Certificate

General High School Curriculum

Certifications

Certification Title

Issuing Organization

Completion Date

Expiration Date

Security Officer

State of Florida

05/2009

08/2016

References

Desmond Allard, Security Supervisor

Haverty's Distribution Center

8100 Haverty's Way

Lakeland, FL 33801

863-***-**** Ext. 417

Personal reference known for 4 year(s).

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