Customer Service Information Technology
Resume:
GERARDO GUERRERO JR
**** ********** **., **** *****, Texas 76244 *****************@*****.***
OBJECTIVE
To be a part of an organization that provides an atmosphere of mutual growth and benefits, where I can show my talent, my potential and perform my network security skills according to the caliber and efficiency in which I have been trained and instructed. CERTIFICATIONS Cisco Certified Entry Networking Technician http://www.cisco.com/go/verifycertificate
Certificate Verification No. 420017356183GKYG
Proficient in working with:
-Cisco Catalyst 2960 24-TT L switches
-Cisco Catalyst 2960 48-TC L switches
-Cisco 2811 Integrated services routers
CompTIA A+
http://verify.comptia.org
Code: ZNHLMFF3DK1E26ZF
CompTIA Network+
http://verify.comptia.org
Code: MYVM5ZTEDC1E1PE6
CompTIA Security+
http://verify.comptia.org
Code: W41HRQ8MK3EE2CH4
Certificate of Completion in Information Technology Support EDUCATION TARRANT COUNTY COLLEGE, FORT WORTH, TX
ASSOCIATE OF APPLIED SCIENCE DEGREE INFORMATION TECHNOLOGY SECURITY
Currently in progress of completing an Associate’s degree in Information Technology Security.
Trained in PC operating systems and hardware installation, configuration, upgrading, and troubleshooting; as well as file management, memory and storage management.
Learned the fundamentals of managing and configuring network clients.
Skilled in analyzing, configuring, verifying, and troubleshooting the primary protocols of Cisco routers and switches.
Comprehend the principles of traffic control and ACLs, and how to implement and configure PPP, Frame Relay, tunneling, and VPN basics.
Current GPA is 3.237
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EXPERIENCE TELERADIOLOGY ASSISTANT RADIOLOGY ASSOCIATES NOVEMBER 2015-PRESENT
Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Respond to all customer service issues in a timely/professional manner.
Working knowledge and understanding of all systems and applications commonly utilized by Radiology Associates.
Act as liaison between physicians, hospitals, clinics, outside teleradiology clients, and IT support services.
Communicate teleradiology issues with manager and physicians.
Provide assistant to team members and radiologists as needed/requested.
Oversee department needs concerning faxes, fax maintenance and technical issues.
PAINT BATCH MIXER KELLY-MOORE PAINT CO.
FEBRUARY 2006-NOVEMBER 2015
Read and understand batch ticket for any type of paint product.
Gather correct raw materials needed for batch.
Follow batch correctly and mix materials in disperser as needed using forklift, scales, drums, air pumps, blades, and measuring meters.
Use safety equipment correctly when needed.
Make additions to batches as needed after completion.
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TIRE TECHNICIAN DISCOUNT TIRE CO.
2003-2006
Installed tires.
Rotations.
Rebalanced wheels.
Flat repairs.
Inventory.
Unloaded inventory.
Properly stocked inventory.
Correctly entered inventory data.
REFERENCES RON SOUCEK, STORE MANAGER
DISCOUNT TIRE CO.
DANIEL TREVIZO, ENGINEER
LOCKHEED MARTIN
JORGE NERIO, MANGER/OWNER
FIVE STAR WELDING.
Contact this candidate