Customer Service Representative

Joseph Sanfilippo

Bolton, ON

***************@*****.** - 416-***-****

WORK EXPERIENCE

Warehouse Manager

Gigi Importing Ltd. - Brampton, ON - October 2013 to Present Responsibilities

Manage the day to day operations of the warehouse. Delegate responsibilities to staff of three accordingly. Maintain the warehouse as neat and tidy as possible. Keep track of inventory and advise upper management when stock levels of product get low. Assist staff in offloading containers, loading and offloading of trucks. Operations Manager

GIGG EXPRESS INC - Etobicoke, ON - August 2015 to September 2015 Responsibilities

Delegated staff to handle client issues.

Coordinated international loads from Canada to the US and Mexico. Coordinated interaction between Dispatch, Customs, Sales and Dispatch teams, acting as a liaison to facilitate freight movement within the organization.

Assigned duties to staff accordingly.

Skills Used

Exceptional customer service skills from many years of experience in the industry. Dispatch Coordinator

ADLI Logistics - Mississauga, ON - November 2014 to August 2015 Responsibilities

Dispatch and coordinate TL and LTL loads moving to and from Canada into the US and vice versa, including interstate loads.

Negotiate rates with customers and carriers.

Spot quote direct to customers.

Provide afterhours service to clients.

Handle and coordinate all brokerage paperwork for the clearing of loads through customs into the US. Skills Used

Proven customer service skills.

Attention to detail on all time sensitive shipments. Team-oriented, self-starter, ambitious, courteous and friendly. Transportation Capacity Buyer

C H Robinson - Vaughan, ON - January 2014 to November 2014 Responsibilities

Negotiate pricing and coordination of load tenders to carriers, moving freight loads of product all across Canada and North America.

Accomplishments

I have broadened my horizons and contacts with many carriers from Canada and the United States, and through these connections have brought in increased revenue and secured long-standing relationships with carriers.

Skills Used

Superior negotiation skills, a friendly approachable work demeanour and a good mix of people skills that comes together which resulted in a positive work experience, working with fellow load brokers and carriers alike. Customer Service Representative

Western Canada Express / Apex Motor Express - Concord, ON - July 2000 to January 2014 Responsibilities

Working with dispatch, billing, linehaul and other departments, I coordinate and ensure freight moves quickly and cost effectively through our network of terminals, all while ensuring the highest possible level of customer satisfaction. I resolve various issues such as billing errors, website setup as well as any and all other questions or concerns my clients have.

Accomplishments

I have created strong, lost lasting client relationships which has helped the company move forward and bring on new business through my unique approach to servicing the customer to ensure company success, revenue and market growth.

Skills Used

Personalized attention, one on one interaction, proven customer satisfaction satisfaction and the desire to help the company acheive high levels of sucess encompass many of the skills I demonstrate on a day to day basis. Computer and tech savvy, excellent listening skills, a 'can do' approach and willingness to go the extra mile. Team player, loyal and trustworthy.

Client Service Representative

Deluxe Laboratories - Toronto, ON - May 1994 to July 2000 Responsibilities

Managed all shipping/client services for various film shoots within the Toronto core and the surrounding Greater Toronto Area.

Solely responsible for overseeing coordination of shipping prints to movie theaters worldwide. Accomplishments

Key shipping contact for accounts such as Miramax, 20th Centure Fox, Buena Vista and Alliance International production houses.

EDUCATION

Diploma in Business Marketing

Humber College School of Business - Rexdale, ON

1992 to 1994

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