Customer Service Security

Jacky Memole

***** ******** ****** *. *********: 727-***-****

Largo, Florida 33774 Email: ***********@***.***

Summary

Precise and detail-oriented self-starter, tenacious in following projects through to completion.

Professional Experience

Career Progress:

Alternate 7/21/2011

Wise 5/24/2011-7/16/2011

Ajilon 8/13/2008

Woltcom COEI 1/20/2006-8/11/2008

Fujitsu (Cendera - Verizon NSC Specialist) 1/24/2005-7/03/2005

Network Operating Specialist –Verizon – Fl Region 1999-2003

Supported all aspects of data transmission equipment offered by Verizon. Supported the AG/CS GTD-5 and AT&T/Lucent/Avaya 5ESS central office switches. Provided customer service data circuits support for government, commercial, and private sectors. Supported Verizon’s Network Operation Center with network and system malfunctions in Florida,

Worked with Verizon Transport technicians on various Optera 5200 RDWDM backbone troubles involving FTTP.

Worked on upgrading the GTD-5 and 5ESS switches for the IROC part of FTTP project.

Worked with Dallas National Operations Center ADSL support, Data Network Operations Center in Maryland, VADI, and Fujitsu.

Initiated a change to the MOP (Method of Operation) of the National Operations Center (NOC) concerning Flexgrow replacements. Worked with the head of the Process Assurance Group to change a flawed procedure which could cause total disruption of service for customers.

Was sent to N. C. during work stoppage. Assignment was for approx. 4 months, at 12 hours per day minimum, 7 days a week. Worked with security, management, and craft to insure telecommunication integrity and investigate any sabotage of company properties. Help business and residential customer to restore services.

Supported others in my field within the 48 contiguous states and Hawaii.

Education

ST. PETERSBURG COLLEGE, St. Petersburg, Florida

Certificate in Information Technology Security

St. Petersburg College, St. Petersburg, Florida

Associate in Science degree in Telecommunication Engineering, (WAN option with honors)

St. Petersburg Jr. College, St. Petersburg, Florida

Associate in Science degree in Telecommunication Engineering, with honors

Associate of Arts degree in Natural Sciences

Certificate for Networking Support Technician

Certificate for Introduction to PC Security

Certificate for Advanced PC Security

Certificate for Introduction to Networking

Certificate for Intermediate Networking

Certificate for Wireless Networking

Certificate for Introduction to JAVA

Certificate for Intermediate JAVA

Certificate for Introduction to Visual Basic 2008

Certificate for Intermediate Visual Basic 2008

Certificate for Information Technology Security

Additional Courses:

Introduction to UNIX

Introduction to LINUX

Advanced UNIX

LINUX Administration

Introduction to Network Security Systems

Sec Auditing, Attacks, & Threat Analysis

Operating Systems Security

Network Defense & Countermeasures

Network Security & Firewalls

Security Engineering & Information Assurance

Laws & Legal Aspects of IT Security

Florida Technical College, Tampa, Florida

Certificate in Data Processing and Computer Programming

GTE Telephone Operations: Associate Technical Degree

Computer Experience

AAIS-DS, TAS for trouble reporting, testing, and assigning to various workgroups, DOS, Windows,

AWAS/Workbench, Microsoft Word, Excel, vRepair, COEMOD, WFA-DI, WFA-DO

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