Customer Service Manager

Mark A. Samson

*** **** *** ***** ****: 385-***-****

Spanish Fork, Utah 84660 Email:*************@*****.***

Seeking a full time Logistics, Warehouse or Site Manager Position that utilizes my extensive

experience in operations, OTR, and fleet management.

Job Experience:

1994 – March, 2015 Regional Terminal Manager, US Transport and Logistics Spanish Fork, Utah

-Full ownership of terminal start up with hiring responsibility

-Grew volume to $3.1 million and net revenue to $1.35 million

-Accountable for terminal Sales, Revenue and Fuel Surcharges

-Developed the annual budget with quarterly accounting and period report outs.

-Delivered $3.1 million Revenue/Asset which ranked 2nd among 6 terminals.

-Managed a fleet of 15 tractors, 32 trailers with 14 OTR drivers and 3 maintenance mechanics.

-Executed daily scheduling and routing to ensure our customers were served in the mining industry.

-Processed all invoicing, payroll, and site billing through corporate administrative team.

-Participated in annual and weekly conference calls with corporate staff.

1985 – 1994 Distribution Manager, American Furniture Company Albuquerque, New Mexico

-Site manager for all logistics functions related to furniture delivery and customer service.

-Full PNL accountability for the logistics and warehousing functions with $7.5 million annual volume and a yearly budget of $4.3 million

-Responsible for 36 Drivers and 30 Warehouse Team Members with staffing accountability.

-Managed a team responsible for routing and order fulfillment.

-Maintained monthly inventory control and responsible for furniture quality.

-Responsible for 100% customer satisfaction and on-time delivery standards.

1983 – 1985 University of New Mexico Albuquerque, New Mexico

- Completed 87 units as a Business Administration Major

Other Experience

-15 years OTR CDL Class A, all endorsements (over one million safe miles driven)

-Division One Football Player 1984 – University of New Mexico

Other Skills

Micro-Soft Excel, Word, Power Point

Transportation Software;

TMW

PeopleNet

SmartDrive

*References available upon request

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