Software Specialist with 11 years of IT experience

NAGA V S S S KARTHIK KUMAR KURISETI

Phone: 844-***-****

Email: ************.********@*****.***

Objective:

To work in a dynamic, growth stimulating and challenging environment, which provides ample opportunities to utilize and enhance my skills leading to greater roles and responsibilities and become a significant contributor.

Experience Summary:

Software Specialist with nearly 11 years of IT experience comprising of Telecom and Banking Domains.

Strong telecom domain knowledge in CDR Rating Usage (MAF/MPS), Mediations and Roaming.

Worked with clients closely when based in onshore locations.

Experience in application support (24/7) and working in highly productive and fast paced environment.

Expertise on Oracle, SQL, PL/SQL, UNIX and Shell Scripting

Ability to work independently with minimal supervision and manage multiple priorities.

Effective Time Management, Organizational skills and mentoring / leading a team.

Education:

Degree

College/ University

Percentage

Year of Passing

B.Tech (Computer Science)

GVP College of Engineering, Visakhapatnam

[JNTU,Hyderabad]

74.59%

2004

Intermediate (H.S.C)

Gowtham Junior College, Vijayawada

92.20%

2000

S.S.C.

D.N.R.English Medium High School,Bhimavaram

79.83%

1998

Work History:

AMDOCS, PUNE as Software Engineering Specialist / Team Lead from July 2006 - Till date.

TCS, Mumbai as Assistant System Engineer / Developer from Jan 2005 - July 2006.

Technical Skills:

Languages:

SQL, Unix, Shell Scripting,PL/SQL, C, COBOL, Pro-COBOL,

Databases:

Oracle 9i, Oracle 10g, Oracle 11g, SQL*Plus

Operating Systems:

Microsoft Windows - NT, XP, Windows 7

UNIX (Solaris, AIX and HP) and LINUX

Tools

TOAD, Putty, FTP Client, Clarify, SQL Developer, Quality Centre, UltraEdit 32, Beyond Compare Source Control: PVCS,XtraC

Achievements/Awards:

Won 3rd Prize "KAIZEN AWARD" at the PSG level across the company for my Automation idea.

The same idea “Main Cycle Pull BAN Automation“ was selected as Top 20 ideas in IDEAJAM event.

Received many spot awards for excellent contribution towards work.

Rated as Outstanding Performer consistently for last 4 years in appraisals.

Appreciated by the TM-US clients for my proactive and efficient handling of many underlying production issues and driving them to closure.

Appreciation Certificate for bringing up new application Mediations in Offshore in very short span of time.

Received multiple appreciations for developing various Automations and Enhancement

PROJECT DETAILS:

Project - 1

Duration:

May 2011 - Till date

Client:

T-Mobile,USA ( Ensemble – Amdocs Billing Product )

Company / Designation / Role:

AMDOCS / Software Engineering Specialist / Expert / Team Lead

Domain:

Telecom

Environment/Tools/Technologies:

UNIX, Shell Scripting, Oracle, SQL and PL/SQL

TOAD, BMC Remedy, Quality Centre, UltraEdit 32

Project Description: TM-US is the largest provider in telecom world and is developed replacing several systems by single application platform i.e. called Ensemble which consists of all the applications e.g. CSM, MAF, MPS, Rater, Billing, AR and Collections. It includes from creation of BAN, subscriber, activation of the service, rating the charges, Billing, collecting the payments.

Specialist in Mediations (CDR Processing), Usage (MAF/MPS) and roaming applications.

Providing Application Support and expertise on all these applications along with leading the team.

Working in Onshore-Offshore pattern and Primary focal point of contact from Offshore.

Daily Task assignment with fair distribution/rotation of all tasks among the team and self.

Managing and Tracking of all major and priority tasks to ensure tasks are delivered in a timely manner.

Establishing processes to enhance and improve team performance, effectiveness and excellence.

Quality assurance of team's deliverables: Peer review of scripts/deliverables to meet KPIs and SLA.

Worked as technical interface with other teams to resolve issues in order to achieve project goals.

Onboarding of the new joiners (Fresher's and Laterals) in a very organized and streamlined manner.

Demonstrated expertise in Analytical Thinking and problem solving in many critical issues/tasks.

Documented many processes to improve or restructure current practices to better address problems.

Excellent Team Player and possess good interpersonal and communication skills.

Possess good troubleshooting skills and can work well under pressure.

Identified many opportunities and applied innovative thinking to routine problems for business growth.

Developed technical knowledge base of repeated and complex issues.

Understand business issues and technical problems and come up with smart solutions for the same.

Designed and implemented various proactive/Cycle close patches (using Shell scripting, PL/SQL) to fix the known issues that can’t be handled by regular code before Customer Billing starts.

Identified many repetitive works and developed automation scripts wherever possible like Post Prod Validations, BAN COPY script, Huge Rollover Aborts Automation, Monthly Roaming Report.

Created Usage Health check list technical document serving very helpful to any Production failures of UNIX boxes and DB, Patching and Maintenance Activities leading to 4-5 hours savings per occurrence.

Developed several shell & PL/SQL scripts to patch erroneous data across all Bill Cycles via various business Intake requests saving Huge Revenue to T-Mobile

Monitoring CRON jobs and in-case of failures work on priority to avoid business losses.

Accountability of triaging Remedy Tickets / Incident Management.

Always coming up with innovative ways of handling the tasks to reduce incoming work.

The “Main Cycle Pull BAN Automation” idea resulted in 20% decrease of workload and huge savings of almost 35 hours man effort per month and for many other dependent teams.

Managing and making effective use of KANBAN board to track the progress of all important tasks.

Preparing the training documentation and mentoring new team members.

Actively participated in Design Reviews and providing Impact assessment from Production perspective.

Root cause analysis of critical issues and Remedy Tickets in production.

Taken self-initiative in training TRIAGE team in various Remedy tickets resulting in 40% decrease of incoming flow of tickets to our queue and was appreciated by Management.

Resource planning and providing Support for Major Release, Patching and DR Preparation activities

Supporting various Mediations Engineering activities/upgrades over the Conference Bridges.

Monitoring & resolving Mediations hourly report issues in timely manner.

Expertise in Mediation COMPTEL System and business flow of events.

Handling of various roaming reference table changes in Production on weekly basis.

Performing Inbound and Outbound TADIG validations for different roaming partners from Syniverse.

Making sure the team follows Project SLA's and give timely response, updates and resolution.

Good exposure of working closely with clients and Onsite team while been to Onshore quite a few times.

Supported various Mediations Migration activities, SAMSON release Support and involved in Roaming Partner Validations and various scripting activities during onshore visits.

Project - 2

Duration:

May 2010 – May 2011

Client:

AT&T, USA ( Internet Yellow Pages)

Company / Designation / Role:

AMDOCS / Senior Subject Matter Expert

Domain:

Advertising and Media

Environment/Tools/Technologies:

COBOL,UNIX, Shell Scripting, Oracle, SQL and PL/SQL,

TOAD, BMC Remedy, Quality Centre, UltraEdit 32

Worked on PPC (Pay per Call) and GAP (Guaranteed Advertiser Program) modules.

Primary focal point for these applications and also Batch Cycle Support and issues.

Proactively identified many new defects and critical Data issues and stabilized the system.

Worked on PPC Split, Call detail Reports, CPC, National Calls, GAP rebate and Load/Reject processes.

Worked on WRF - PPC EZ Customization, Missing Calls and Revenue Discrepancies investigation.

Independently handled GAP Data Reload activity and majority of Call Detail issues/tickets raised.

Taken ownership in IYP functionality for few issues like till date reject Reports, Advertiser Feedback, Extract processes, Repflex and monitoring OPM Issues.

Handled WEST RELOAD Project Customization, Mock activities testing and involved in Data Scans.

Demonstrated good analytical skills and troubleshooting the issues.

Handled IYP SYNC activity (bringing the Data in sync between YPC, CSS) and resolving the issues by categorization and achieved good ratio in bringing down the Counts while been to Onshore location.

Project -3

Duration:

Jan 2007 – April 2010

Client:

AT&T, USA ( Yellow Pages )

Company / Designation / Role:

AMDOCS / Senior Subject Matter Expert / Senior Developer

Domain:

Advertising and Media

Environment/Tools/Technologies:

COBOL, UNIX, Shell Scripting, Oracle,SQL, PL/SQL

Description: AT&T is a leading Yellow Pages publisher and online search company. It publishes telephone directories in various states, helping advertisers reach consumers in their local markets. They need a solution to maintain data, interact wit and handle issues of the advertisers who purchase a space in the yellow pages. AT&T has online versions of its print directories in all of its local markets

Worked on Sales Management SFU / OLSM / Item Impact modules.

Primary focal point of Support from Offshore.

Analysis of Mass Changes and Book Closure functionalities of different existing accounts for modernization and Customization for new Client SENSIS, Australia.

Working closely with Onsite team for requirements gathering and delivery.

Analysis/Coding and Defect fixing of Production, ST (System Testing), UAT major issues.

Development and enhancements of new/existing Data layers, business process layer routines.

Involved in Code review to ensure it contains no more defects and Knowledge Sharing sessions.

Working Knowledge of Stored prcedures, Functions, Indexes, Triggers, Cursors, Exception Handling.

Performed Unit testing and providing ongoing support for CSS and Batch jobs.

Demonstrated analytical skills in analyzing the issues and troubleshooting it.

Responsible in the coding and testing of COBOL routines

Writing DBI's to fix the effected data

Developed PL/SQL script simulating multiple job rec creation from Online saving huge amount of time.

Develop technical knowledge base of repeated and complex issues.

Analyzing data to provide valuable insights

Appreciation from Manager and the team for KT presentation on “Oracle Architecture” Concepts.

Mostly involved in Production DBI, handling critical defect fixes and development, supporting batch cycle issues while been to Onshore Client location

Project -4

Duration:

July 2006 – Dec 2006

Client:

SENSIS, Australia ( Yellow Pages)

Company / Designation / Role:

AMDOCS / Senior Subject Matter Expert / Senior Developer

Domain:

Advertising and Media

Environment/Tools/Technologies:

COBOL, UNIX, Shell Scripting, Oracle,SQL, PL/SQL

Description: SENSISI is the largest Yellow Pages Service provider in Australia. They provide a wide range of services in Advertisement and Media domain.

Analysis of Mass Changes and Book Closure functionalities of different existing accounts for modernization and Customization for new Client SENSIS, Australia to AMDOCS.

Involved in all requirement gathering onsite-offshore meetings.

Created knowledge base of common and recurrent issues.

Quick Learner and ability to adapt Functional / Technical skills and adjust to fast pace environment.

Involved in various Training sessions to get understanding of Business flow.

Project - 5

Duration:

Jan 2005 – July 2006

Client:

State Bank of India (FNS, Australia)

Company / Designation / Role:

TCS / Assistant System Engineer ( Developer)

Domain:

Banking and Finance

Environment/Tools/Technologies:

Oracle 9i, C, COBOL, pro-COBOL, SQL, PL/SQL, UNIX, Shell Scripting, Stored procedures,Functions, Triggers

BIA

FNS Core Banking Solutions (B@ncs24): It is one of the world's largest Core Banking Implementation undertaken by TCS and also the India's largest domestic Software Project

Worked on CIF (Customer Info Management), Contingent Accounting and Teller Management modules.

Responsible for Design, Development and Maintenance of these modules.

Good exposure of directly working at Client Location.

Interact with Clients directly for Requirements Analysis and gathering.

Involved in all the phases of entire Software Development Life Cycle (SDLC) with emphasis on coding.

Providing Support for System Testing and User Acceptance Testing team.

Bug fixing and Analysis for Production problems and Production Support.

Developing New Reports and Preparing Techno-functional Documents.

Proficient in Dairy Flat File Analysis and Parameters Maintenance.

Data Security settings, Posting Restrictions, Product Restrictions.

Provide technical expertise for design, development and testing activities.

Capability Levels of Tellers, Transactions and Groups Management.

Developed Contingent Acct Statement Generation, Balance File and Nominee Reports.

Worked on Joint Accounts, Ownership Transfer, Relationship Maintenance,'CIBIL Validation and Error Listing Report' and Front End Validations for the same at the Host Level.

Pre-Production Region Support and Regression Testing.

Performed Root Cause Analysis of the defects.

Hands-on experience on Hot Fix Coding and DBIO (Data Base Input-Output) Concepts.

Developed new Extracts for 'Welcome Letter', 'Letter of Thanks', and Nominee Extract related to Housing loan, Education loan, PPF product Customers.

Conducted KT and hands-on trainings to Clients at various branches of TCS locations.

Exposure on Customer Evaluation and Global/Institutional Level Parameters

Good Knowledge on Centralized User Functionality, User Defined Codes, Credit Rating and Credit Score Calculation, Caution items, Shadow files and resolving of user queries efficiently.

Personal Information:

Name:

Naga V S S S Karthik Kumar Kuriseti

Father’s Name:

K N S Murthy

Date of Birth:

14 June 1983

Contact Address:

Flat : A17/603,Park Infinia Society, Kumar Properties,BheraiNagar,Phursingi,Pune - 412308

Nationality:

Indian

Marital Status:

Married

Languages:

English, Hindi,Telugu

Passport No:

L2537698 ( Have USA B1 VISA)

Declaration:

I hereby declare that the information provided above is correct and up to date as per my knowledge.

Date: 01/11/2015 SIGN:

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