Customer Service Sales

CAREER OBJECTIVE

To build a long term career with opportunities for career growth. To use my skills in the best possible way for achieving the company’s goals while enhancing my professional skills in a dynamic and fast paced work environment.

TECHNICAL COMPETENCIES

•MS Word, Excel, PowerPoint

•Apple Mac

•Gemsoft Treasures

•POS Credit Card Processing Systems

•GE Synchrony, Fortiva Financial, Wells Fargo

•WordPress

•Reporting

•Calendaring

•Time Management

•Customer Service

•Scheduling Appointments

•Vendor Relations

PROFESSIONAL EXPERIENCE

Jewelry Couture by Sehati - Ventura, CA

Administration February 2014- January 2015

Provide administrative support to Chief Executive Officers of company as well as assist Administrative and General Manager. Courteously assist with vendor, clientele, employee, and telephone inquiries. Maintain calendars, appointments, events, and monthly staff meetings.

Key responsibilities:

•Ensuring previous days audit, sales report, and employees commissions

•Creating user friendly management structures

•Reducing data retrieval time

•Arranging purchase orders and tracking action items

•Assisting with preparation of presentations

•Managing departmental administrative files

•Coordinate with vendors and adjust monthly merchandise inventory and sell through

•Manage, record, and adjust vendor accounts payable

•Ensuring all vendor relationships and contacts remain current and open

•Tracking employee quota sales

•Maintain outstanding verbal and written communication skills

•Maintain complete understanding of all POS systems

•Assist with website development utilizing basic WordPress knowledge and Pintrest Business Accounts

Charlotte Russe - Ventura, CA

Customer Service Representative / Shoe Specialist October 2013- February 2014

Deliver exceptional customer experience that builds loyalty while enabling consistent sales thru conversion. Continuously stock, organize, and be informed of all topics related as shoe specialist.

Key Responsibilities:

•Be consistent as top sales associate thru conversion

•Display extreme product knowledge as shoe specialist

•Handle back stock merchandising

•Assist staff members with monthly shoe audit and information

The Disney Store - Fresno, CA

Cast Member March 2013-August 2013

Accommodate consumers and personnel with positive energetic attitude that is befitting of Disney standards. Commit to building customer loyalty while contributing to consistent sales, credit, and profit growth.

Key Responsibilities:

•Demonstrate ability to contribute to growth profit in credit

•Display extreme product and brand knowledge

Victoria’s Secret - Fresno, CA

Customer Service Representative Cashier October 2012-July 2013

Courteously accommodate consumers and personnel with positive energetic attitude. Delivers branded customer experience while enabling consistent sales and profit growth.

Key Responsibilities:

•Demonstrate initiative and urgency in reaching daily targeted credit and sales goals

•Be accomplished in all aspects of sales departments PINK, cashier, sales associate, beauty, and fittings specialist

ACADEMIC QUALIFICATIONS AND ACHIEVEMENTS

University of Phoenix, Woodland Hills 2015

Bachelors of Science in Business Management with Honors

Concentration in Green and Sustainable Enterprise Management

Fresno City College, Fresno, CA (2007-2010)

General Education Required Course of Study

Central High East Campus, Fresno, Ca (2006)

High School Diploma

REFERENCES - Available upon request.

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