Desktop Support Manager
Resume:
Richard Hall
************@***.***
WORK EXPERIENCE
**/**** - */**** ******* A3 Solutions, Oldsmar, FL
Mike Perry – Manager
Apple Desktop Support Microsoft Desktop Support
• Windows 7, 8 & Mac OS X 10.10 machine deployment
• MS Surface tablet deployment
• Inventory control and hardware servicing
• Remote/onsite user assistance and issue resolution
11/2014 - Present Conquer-IT Miami, FL
Wayne Hall – Owner
Consulting Partner
• Setup Mac Mini Server for deployment in colocation
• Research and evaluation of hardware for prototyping
• Linux (Debian, Redsleeve) installation and testing
• Resolved image scanning issues in PDF workflow
03/2014 - 06/2014 Bellsoft NCR Duluth, GA
Frank Steele – Apple System Analyst
Mac System Engineer
• Initiated Apple Assistance self-help Wiki documentation
• Repackaged non-standard application installers into Apple package format using JAMF Composer and PackageMaker
• Created offline deployment strategy via Apple's NetInstall technology
• Setup online deployment strategy via Jamf's Casper Suite of technologies
12/2013 - 03/2014 FixAppleNow Weston, FL
Mikhail Tsimafeyeu – Owner
Apple Hardware Repair Software Management
• Physical repair of Apple iOS devices and OS restores
• Mac OS X installations and User data transfer
• Setup and/or client training on Apple consumer technologies (e.g. Keychain, iCloud, TimeMachine)
• Implementation of Mac OS X Server services that aid business process (e.g. Netboot, Software Updates Caching, Calendar)
06/2013 - 07/2013 Wipro Ascena Bensalem, PA
Thimmaiah Ponnappa – Manager
Apple Desktop Support MS Desktop Support
• Initiated modular Mac OS X 10.6.8 & 10.8.4 image creation process using System Image Utility (Automator) workflow
• Created launchdaemon and BASH startup script for postboot deployments of application installers and system setup
• 6 week Mac OS X support training and documentation
• User desktop support of hardware and software issues
• Mac OS X & Windows machine deployment
07/2010 - 03/2013 Wipro Mattel Middleton, WI
Tim Watson – End User Support Manager
Mac OS X Server Administrator Apple Desktop Support
• Remote management of 100+ Mac OS X 10.5 and 10.6 workstations
• Casper client management, package creation and machine deployment
• NetRestore site implementation and image creation
• User desktop support of hardware issues
• User application support of Adobe CS (Creative Suite), Microsoft Office and Extensis Universal Type Client/Server
• Hardware/Software and license inventory
03/2010 - 04/2010 TEK Systems Ransom Everglades School Coconut Grove, FL
Jeffrey Castillo – Director of Information Technology
Apple Desktop Support
• Re-imaging and setup of 20 Apple systems across two labs
• Apple Remote Desktop teacher training sessions
• Network printer firmware updates and setup
2007 - 2008 Auxis Applica Miramar, FL
Dev Persad – Infrastructure Manager Keith Ruth – Support Manager
Mac OS X Server Administrator Apple Desktop Support
• Managed 17 varied Apple computer systems across three departments.
Mac OS 10.4, 10.5; MS XP, Vista [ Power Mac G4, G5; Mac Pro, iMac, MacBook Pro ]
• Implemented upgrade from 10.3 to 10.5 Server and from Apple’s RAID(5) to VTrack RAID(6)
• Setup Vista on 3D workstation to utilize 64bit processing and 4GB RAM while using XP in virtual machine as fail-safe for assured compatibility within company environment
• Utilized Keynote presentation illustrating designer workflow to aid new employee transition
• Outlined budget hardware and software recommendations for workflow improvement
• User application support of Adobe CS and MS Office suites
• Large format print and RIP troubleshooting
• Performed penetration testing of several Mac OS X Server environments
2005 - 2007 Apple Inc [Retail Chain] Miami, FL
Patti Fucci - Manager
Creative [Software Trainer]
• Novice to Professional User application training and file system management
• Creation of bootable external drives for use in diagnostic testing, file recovery and system repair
• Setup of specialized shared account privileges using ACLs
• Hardware/Software installation & troubleshooting
EDUCATION & CERTIFICATION
Apple Certified Support Professional 10.9 (ACSP)
Apple Certified Technical Coordinator 10.5 (ACTC)
Apple Certified Support Professional 10.5 (ACSP)
Apple Certified Help Desk Specialist 10.4 (ACHDS)
Apple Final Cut Pro 5 Level One Certification
2004 - 2008 Art Institute Of Fort Lauderdale, Fort Lauderdale, FL
Course work in Interactive Media & Web Design
• Major Emphasis - Web Application Development
1997 - 1999 International Fine Arts College, Miami, FL
Associate of Science Degree in Computer Graphics
• Major Emphasis - Digital Video Production
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