Sales Service

Charles Ivey Eller

*** ******** **. ***********, ** 28677

704-***-**** *************@***.***

Objective: To utilize my diversified skill set to help a company achieve their goals.

Self-directed, motivated, disciplined and highly competitive professional with 24 years’ experience within the retail automotive service industry. Solid leader with proven ability in

Management, sales, marketing, and operations. Goal and results oriented with the ability

to overcome all market competitive challenges while consistently maximizing profit margins.

Maintained above average retention rates of customer base by ensuring that associates consistently provided the highest quality customer experience. Implemented effective marketing strategies and techniques that consistently expanded new customer base.

Top Sales Performer Computer Proficient Conflict Resolution Expert

Leadership/Motivator Effective Public Speaker Excellent Communicator

Training/Development Marketing Specialist Customer Relations Specialist

Holloway Motors- Manchester, New Hampshire August 2015- present

Service Manager- Responsible for the management of all aspects of the Service Department, including the bottom line profitability. Daily duties include the timely opening and and closing of the service department and handling all customer related issues. Responsible for completing all repair orders accurately in the Dealer Track system to ensure all customers are invoiced for parts and labor properly. Also, responsible for accurate reporting of payroll and service department related expenses, as well as handling the scheduling of all customer appointments and completing the checkout process when the work is completed.

VEMMA – Scottsdale, AZ November 2011- present

Sales Representative- Responsible for the recruiting, training, and development of a team of independent sales representatives who distributed a complete line of nutritional products for a major health and wellness company. Grew the business to a team of 50 which ranked among the top 2% of sales affiliate teams in the company. Responsibilities included training and motivational speaking for National Sales Training conventions and quarterly trainings, as well as leading National Sales Conference Calls. Responsible for leading multiple weekly sales meetings throughout the US and training affiliates on proper processes and procedures involved in the distribution of the products. Consistently won awards for sales performance and achievement of sales revenue goals throughout the last 4 years.

Carolina Pit Crew - Salisbury, Charlotte, Troutman, North Carolina 1987-2012

Multi-store Grease Monkey franchisee, specializing in automotive preventive maintenance by regularly performing manufacturers recommended services. Products included oil and lube

services, State Inspections, transmission services, radiator flushes, tune ups, fuel injection cleaning, cabin and air filter replacement, air conditioning services, tire rotation and balance,

and various other maintenance services.

Owner/Operator-President

Successfully operated and achieved above average net profit margin for over 24 years. Stores were consistently ranked in the Top 50 in the Grease Monkey franchised system. Hard working, revenue and profit oriented leader with ability to retain good employees. Hired, trained and developed employees to maximize their potential and talents that was mutually beneficial.

Consistently ran a sales ticket average that was 75% above base price of service by gaining the confidence and trust of customers. Continually added new products and new sources of revenue as the industry evolved. Implemented strong inventory control processes, performed daily Accounting and P and L analysis, implemented quality control programs, acquired strong banking relationships, and maintained strong relationship with franchisor.

Sold the company to a local employee of another Grease Monkey franchisee.

EDUCATION

BS in Industrial Relations, University of North Carolina at Chapel Hill

State of NC Licensed Inspector Mechanic

Licensed US Cycling Federation Category 2 Road Cyclist

Licensed Single Engine Private Pilot

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