Customer Service Sales

Edmonton, AB, T*M*G* 780-***-**** *******@*****.***

Experienced Management Major with proven presentation and people skills, searching for a long term career with room for expansion, a great atmosphere, and the opportunity to learn.

Summary of Qualifications:

6 years of sales, 9 years of customer service and

5 years in the Banking and Financial sector

Upsold in several roles through Question Based

Selling and other methods

Communication skills: verbal and written

Public speaking and presentation skills

Tax, accounting, and compensation training

Relevant Professional Experience

Scotiabank November 2013-July 2015

Customer Service Representative

Upsold and upgraded clients to better and more efficient products such as: Tax Free Savings Accounts, Student Loan Lines of Credit, Mortgages, Insurance (Home and Auto) and Travel Visas

Deepened the personal and business client relationships by effectively executing all services and referring bank products while achieving sales targets through daily activities and branch sales promotions

Proactively educated clients on utilizing available access channels (such as ABM, Online Banking, etc)

Other Professional Experience

Empire Ballroom/The Treasury: Vodka Bar and Eatery February 2010-November 2013

Customer Service Manager/Bottle Service Sales Manager

Established a successful Bottle Service Sales program, team, processes and controls for the Ballroom all under a fast paced, multi-tasking environment

Used an open consultative approach to negotiate losses on bottle deposits and improve profits for the Ballroom (net 30% gain)

Gained logistics, supply chain, and basic bookkeeping experience in a fast-paced, small business environment

Reorganized the $20,000 liquor room into a more manageable and liquid asset

Effectively used referrals from colleagues and customers to build business

Canadian Revenue Agency Internship January 2013-April 2013

Taxpayer Services (Business Tax Advisor)

Singlehandedly answered questions for business owners, CEO’s and shareholders about Canadian laws and business practices pertaining to Canadian businesses

Daily taught business professionals, along with their teams, how to properly file tax returns to adhere to CRA standards and guidelines

Experience filling out T1, T2, T4, T5, GST/HST returns, EI forms, CPP forms and many other important documents crucial to filing season

Volunteer Experience

Consultant

Special Olympics Edmonton

Worked and led a team of 5 young professionals to provide a detailed report of how to more effectively upgrade their communication systems

Member and Committee Member

Junior Chamber International (also known as JCI or Jaycees)

Holiday Hamper program planner

Member of the month for April 2014

MacEwan University Executive

Grant MacEwan Commerce Club – Executive Team: Director of Promotions (2013-2014)

Negotiated with businesses/potential sponsors face to face for sponsorships

Set a MacEwan record for scholarship sales/negotiations leading to a successful season

Education Professional Development

MacEwan University, Edmonton, AB

Bachelor of Commerce: Management Degree

Dean’s standing at a 3.4 GPA

Management Course Highlights

Negotiations Business Ethics Leadership in the Business World Business Consulting Business Law

Additional Information

MacEwan Commerce Club Executive – Director of Promotions

Improvisor, Performer, and Stand Up Comedian

Fluent drummer and percussionist

Competitive hockey player for 8 seasons

Recipient of multiple academic scholarships

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