Customer Service
Resume:
JERRY LENTZ ROCHER
*** ** ***** *******, ******** Pines, FL 33025
Tel 954-***-**** Email: *********@*****.***
SKILLS SUMMARY:
Hardworking and Ambitious individual with exceptional customer service and organizational skills willing to meet and exceed company goals and objectives. Ability to communicate effectively clearly (both written and oral communication). Remarkable ability to interact effectively with others in all levels of the organizations. Excellent clerical and computer skills. (MS Office Programs such as Excel, PowerPoint, Word and Outlook). Proficient in English, French and Creole.
EDUCATION
Devry University Miramar, FL March 2011- Present
Bachelor in Business Administration, Concentration in Finance
Haïti Tech 2004-2005
Business Administration / Marketing
WORK EXPERIENCE
VISA Inc. Miami, FL Sept 2010 - Mar2015
Fulfillment Associates / Center Customer Service (French - English)
Focus on customer experience, quality, and productivity of the fellow Fulfillment Associates.
Responsible for performing production duties and assisting Area Managers with the daily management of the department.
Respond to inbound telephone calls and may generate outbound calls regarding information on aspects of Visa products.
Evaluate and determine the nature of each call and determine the appropriate action to complete the call.
Set up emergency cash for card holder who’s traveling abroad or away from home, via Western Union, MoneyGram and partners banks
Command Security Corporation Miami, FL May 2010-July2011
Security Officer
Controlling access to client site or facility through the admittance process; assisting visitors with a legitimate need to gain entry to the facility; screening visitors and client employees in an efficient manner in order to expedite their admittance to the site or facility
Monitoring entrances and exits; acting to prevent unapproved or unlawful entry; loss prevention, controlling entrances, the movement of people and vehicles, and parking; operating a gate and examining vehicle contents
Patrolling assigned site on foot or in vehicle; checking for unsafe conditions, hazards, unlocked doors, violations, blocked ingress and egress, mechanical problems, and unauthorized persons; inspecting buildings and grounds using appropriate equipment and protective gear
Observing and reporting incidents or suspicious activity to client representatives, company management, life/safety personnel or public safety authorities as appropriate for the circumstances and/or as required by the site
Preparing logs or reports as required for site; writing and/or typing reports and/or entering information in a computer using standard grammar; inspecting control logs and taking action as required
MDA LLC Medley, FL May2009-Sept2010
Customer Service Rep. (French - English)
Provide customer service and tech support for consumers, especially French speakers, in Canada and the United States.
Make outgoing calls; convince service centers to become authorized service centers for the company
Search service centers to refer the consumers who need repair for their air conditioner unit and dehumidifier
Technique Video Store Ft Lauderdale, FL April2008-April2009
Assistant Manager
Serve customers, purchasing and displaying products
Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
Promote sales by demonstrating merchandise and products to customers.
Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
Valerio Canez Furniture Haiti July2005-April2008
Inventory Specialist/ Sales Agent
Daily Inventory and data entry
Perform receiving, stocking and distributing
Maintain records and prepare reports
Maintain work area clean and organized including showrooms and storage areas
Provide customer service
Demonstrate knowledge of store products and services and use this knowledge to build sales.
Practice suggestive selling, offering every customer related items in order to drive multiple unit sales.
ACTIVITIES
Attended a 15 weeks Police Citizens Academy
Attended a 3 days Radio and Television host seminar.
Attended 1 day library clerk seminar.
Entertain people at parties, weddings and night clubs as a music DJ and Event Promotor.
Contact this candidate