Engineer Service

Eric Shen CCIE #*****

1-437-***-**** *********.****@*****.***

OBJECTIVE

To seek a challenging position as Senior Network Engineer in a dynamic environment

HIGHLIGHTS OF QUALIFICATION

8+ years of extensive experiences in analyzing, designing, maintaining, implementing, supporting and troubleshooting complex LAN/WAN environments

In-depth understanding of TCP/IP protocol stack, all routing protocols (BGP/OSPF/IS-IS/RIP), MPLS/VPN, RSVP-based Traffic Engineering, L2VPN/VPLS, IPSEC/VPN, QoS, IP Multicast etc

Expert in Enterprise network/Data Center infrastructure design, analysis and implementations with multi-vendor environment.

In-depth understanding and experience multi-vendor platforms (but not limited to):

CISCO: Nexus 7/5/3/2K, CRS-1, GSR, ASR series, cisco38xx, cisco39, cisco35xx, ASA55xx firewall, ACS, ISE etc.

Juniper: MX960/480/240/80 etc.

F5: BIGIP 89xx.(LTM)

Crtrix: NetScaler 11500, 13500 etc

Flexible and adaptable to multi-task, well-organized, customer-oriented, self-motivated, strong team player and work independently

PROFESSIONAL EXPERIENCE

ICT Sales(solution) Engineer, Reporting to ICT director

10/2015 – present

China Telecom Americas, Markham, Ontario, Canada

Responsibilities:

Serves as a primary technical liaison for sales managers, customers, pricing team, project managers and Network Operations

Aggregating customer’s technical requirements directly through sales, or through a customer visit, and designing a solution around those requirements related to the enterprise LAN network, MPLS/VPN, Security, Wireless, VoIP etc.

Identify technical solutions and define technical requirements for service implementation, understanding customer’s existing network, key locations and technical needs

Presenting, demonstrating and communicating the technical capabilities of the company network and associated products and services

Senior Network/Service Engineer, reporting to the Microsoft Headquarters in the USA, GNS (Global Network Service Team)

Microsoft Co., Ltd, Beijing China 12/2012 – 09/2015

Responsibilities:

Responsible for planning, development, deployment, testing and optimizing Global Microsoft Office 365&Azure network (Juniper MX80/960, CISCO N3K, CISCO3945/CISCO3845, F5 BIG IP 8900, NetScaler 13500)

Drove standardization of MPLS L3VPN services across Office 365 network.

Drove standardization of MPLS-Traffic Engineering for global core network.

Drove standardization of BGP/ISIS for global core network and DC network.

Drove standardization of different service properties (O365)’ design including network design, Load balancing design with the traffic path design etc.

Drove “Express Route” Network design, which includes VPLS, GRE etc.

Provided technical expertise to perform root cause analysis of service interrupting incidents; developed and implemented strategies to prevent recurrence.

Created or propose technical solutions when faced with a new complex systems design or process issue.

Oversight of changes happening by MS vendors and provide Tire 3 Technical support for escalated networking issues, and maintain configuration standards on devices and look into MS vendor’s monitoring and provide solutions to any issues.

Responsible for leading cross-group teams of engineers and design professionals to conduct a variety of networking projects.

Professional service Engineer Reporting to Senior NW MGR in Beijing team

ECCOM Network System Co., Ltd. (CISCO golden partner) 8/2008 – 7/2011

Responsibilities:

Project: Network Expansion and Optimization for China Unicom HQ Europe

Responsibility: Worked out the technical proposals of the MPLS/VPN option-1/2 interconnection between data network AS4837 of London node and TeleCity/BT operators, and implemented the proposals. Took charge of designing local network in China Unicom (London).

Devices: Cisco GSR 12816, Cisco 7206, Cisco 6509

Technologies: MPLS/VPN, BGP

Project: Phase 4/5 capacity expansion Project for China Mobile IP Carrying Network (Jinan, Qinhuangdao, Handan and Shijiazhuang):

Responsibility: Participated in and maintained the project, including AR and BR link adjustment, maintenance program compiling, configuration & testing program compiling and staff training.

Devices: Cisco GSR 12416 (AR) and GSR 12816 (BR)

Technologies: MPLS/VPN, MPBGP, ISIS etc.

Project: Technical Training for China for IP Carrying Network.

Responsibility: Technical Training for China Mobile Staff in Branches of Jinan, Shijiazhuang, Handan and Qinhuangdao.

Course topics: Network Design, traffic path, related technologies OSPF/ISIS, MPLS/VPN, TE, Multicast etc.

Project: IOS Upgrade of all AR and BR Devices for National IP Carrying Network

Responsibility: Set up detailed technical details, standard process and implementation documents of IOS upgrade it.

Devices: GSR 12416, 12816, Cisco6509 switch and 7609 router etc.

Project: MDCN Network Design for Beijing Mobile

Responsibility: Drove Standard Network design and Created design documents for MDCN Network for China Mobile.

Devices: Cisco6509 switch and 7609 router etc.

Technologies: IPSEC VPN and MPLS VPN.

Project: Optimization for China Tietong’s network in 24 Provinces:

Responsibility: Took charge of the related techniques, program formulation, the headquarter’s on-site cutover as well as users’ training.

Devices: CRS-1 router, GSR12416 router, GSR12816 router.

Technologies: OSPF, ISIS, BGP.

Project: China Tietong Web Portal Platform Design and Implementation

Responsibility: Designed the network, compiled, configured and tested the implementing program

Devices: 7609 router, 2811 router, ACE module and firewall module

Technologies: OSPF, firewall, flow control, QoS and ACE load balancing strategy

Project: China Mobile’s CMNET Network Expansion

Responsibility: Design and implementation of China Mobile’s CMNET Network.

Devices: GSR 12816, NE5000E, CISCO 7609

Technologies: ISIS, BGP, OSPF, RSVP based Traffic Engineering.

Cisco Systems (China) Networking Technology Co., Ltd

Cisco Technical Assistant Engineer 09/2006 – 08/2008

Responsibilities:

Communicated with customers to collect user requirements and needs towards our products;

Collected customer issues and formulate documentation to record and classify problems by consulting with customers;

Served as a repetitive of customers to communicate with TAC engineers about technical issues to achieve optimal customer experience;

Provided training on TAC process/service types for users to work out better solutions towards difficulties among working units, etc.

Specified test requirements and formulate test plans on the basis of analysis into system products functions;

Set up and configured proper testing environment including installation and configuration of CISCO products to ensure test execution goes smoothly;

Implemented the test process and oversee the execution to verify the functionality, accuracy and integrity of developed systems;

Debugged and escalated problems emerged during testing process and verify fixes to ensure all defects and risks are identified and mitigated;

Logged, analyzed and reported the testing results for conformance to test plans and specifications;

Developed and composed relevant technical documentation, etc.

CERTIFICATION

Cisco Certificate Internetworking Expert (Routing & Switching)

Cisco Certificate Internetworking Expert (Service Provider)

Cisco Certificate Internetworking Expert (Security)

Cisco Certificate Internetworking Expert (Data Centre /Written)

Cisco Certified Network Associate (CCNA)

EDUCATION

Master degree with Distinction in Networking and Internet Systems, Lancaster University, UK.

Bachelor degree in Computer Science and Technology, Academy of Equipment Command & Technology, China

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