Customer Service Representative
Resume:
Sha'Quayla Galloway
Call Center Representative
Glenn Heights, TX 75154
**********@*****.***
Customer-focused with a proven capacity to handle issues to ensure customer satisfaction. I'm skilled and committed to addressing customer concerns with speed, accuracy and professionalism. As well as a fast learner who works well with others in a team environment.
Work Experience
Call Center Representative
PFS Web -
Dallas, TX
April 2015 to October 2015
Take inbound calls for order placement and build connection with customer while effectively de-escalating any issues that may arise. Provided accurate and efficient order entry and maintenance of customer files while maintaining a sense of urgency in responding to the customer needs.
Call Center Representative
State Farm -
Richardson, TX
March 2014 to April 2015
Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.
Education
Associate of Arts in Education
Cedar Valley College -
Lancaster, TX
2018
High School Diploma
Irving High School -
Irving, TX
2014
Skills
Customer Service (2 years), Computer Literate (10+ years), Listening (10+ years), Quick Learner (10+ years)
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