Desktop Support Technician

Roland Zamar

**** ********* **** **** * • Mission Hills, CA 91345 • 818-***-**** • ******-*****@*******.***

Professional Profile

Competent, highly organized and results oriented professional over 19 years experience in computer science/information technology. Demonstrated proficiency in the installation, troubleshooting and configuration of computer software and hardware and other peripherals. Highly reliable with profound technical and problem-solving skills adept at delivering effective issue resolution and user technical support utilizing various system, software and tools. Experienced with desktop configuration, hardware trouble shooting, operating system configuration, ghost imaging, system, network operating system installation and providing help desk and technical support. Enthusiastic individual and an excellent communicator, fluent in Arabic and French, recognized ability to establish and maintain effective relationships across diverse individuals at any levels.

Core Competencies

Organizational Leadership • IT Management • Desktop & Laptop Configuration • Computer Software & Hardware Installation, Troubleshooting & Configuration • Staff Management • Technical Support • Problem Resolution • Operating System Configuration Ghost Imaging • Mac operating system• IT Consulting Services • Software/Hardware Rollout •Relationship Building.

Professional Experience

MEND, Van Nuys, CA 1/2013 - Present

IT Manager/Consultant Volunteer

Repair laptops and desktops and resolve any type of network issues. Oversee installation and ensure backup systems operate effectively. Research and install new systems and provide users with appropriate support and advice. Manage crisis situations, involving complex technical hardware or software problems. Resolve hardware, software and network operating system. Ensure management and clients are updated on progress.

Contributed to team effort by accomplishing related results as needed.

HP (SA IT services) Simi Valley, CA 12/2012 - 7/2014

Refresh Technician

Installed new laptops and desktops with operating systems and programs and pushing apps through the company’s network. Downloaded and installed requested software for all lines of business to include managers, developers and high level executive users. Provided break-fix support, set up users in Active Directory and assisted in SCCM PC imaging and deployment processes. Developed apps though special tools as LDMT, USMT and UPMT. Installed, diagnosed, repaired, maintained and upgraded PC hardware and related equipment. Performed VPN troubleshooting on end-user problems regarding remote connectivity, WebEx, ticketing system and Citrix.

Achieved the fastest response time in the entire banks in different locations and entire department.

Crest & MML, Burbank & Santa Monica, CA 7/2013 - 10/2013

IT Consultant

Established fiber networks for avid software and repaired hardware problems. Created back up of all data online for Mac and Windows users. Participated in rollouts of new software/hardware to ensure consistency in IS&T technical standards. Created ghost imaging through the network or disk to disk. Managed all aspects of end user services. Supported printers in the distributed environment and End Users at their sites.

Ensured all projects are completed within budget and on time.

Sign-In Network, Zouk Mikael, Lebanon 6/2001 - 8/2012

Chief Executive Officer

Handled all legal documents and processed proper permits. Maintained a Microsoft Windows Server work Infrastructure and other operating systems. Prepared monthly and annual financial reports. Reset bios, built 2003, 2008, 2012 server and installed windows 7 and 8, office ‘07, ‘10, ‘13, anti-virus, back up, restore and firewall. Assembled printers, plotters, scanners connectivity and routers. Repaired desktops, reset motherboards, upgraded VGA, memory, added multiple HDD, changed or repaired power supplies. Assisted with hardware trouble shooting, upgrades or replacements. Managed Cabling and performed all Cabling in accordance with industry standard best practices. Assisted users with basic troubleshooting and ticket resolution for personal computer. Supported computer users in installing basic hardware/software and networking components to meet personal computer needs. Diagnosed and resolved basic problems with individual or multiple computer systems to maintain proper functioning. Handled and resolved various issues

Roland Zamar

Resume – Page Two • 818-***-**** • ******-*****@*******.***

Professional Synopsis (continued)

including contacting and assisting vendors. Recommended hardware solutions regarding personal computers in assigned areas. Assisted with computer studies, projects and implementation of policies throughout area of assignment. Performed diagnostic reviews and prepared produces error reports as requested by customers to identify and correct any problems.

Experienced working with personal computer hardware, software, systems, local area networks and terminology.

Demonstrated ability to operate computer peripherals including monitors, printers and scanners.

Mega Group Design House, Antelias, Lebanon 4/2009 - 8/2012

IT Consultant

Resolved all hardware and software issues, ordered all needed hardware and managed inventory. Performed troubleshooting on failed components/drivers with computer system and network operations. Performed help desk functions to support users with MS Office problems and network connectivity/permissions issues. Negotiated with 3rd party vendors on all software/hardware purchases and services. Maintained inventory of hardware and software. Performed periodic reviews of current technologies in the market and evaluated relevancy to enhance bank technology. Evaluated hardware and software implementation on servers and users’ desktop.

Successfully created a network of over 30 computers and met all deadlines while maintaining best results.

Education

CCNA, Cisco Voice, Troubleshoot, Switch, Security and Route, 2015-2016

ITU University - Online

Undergraduate Studies: Professional English and Italian Courses, 2001-2003

American Lebanese Language Center, Jounieh, Lebanon

Bachelor in Hardware and Software, 1997-1999

International Technical University, Beirut, Lebanon

Bachelor of Information Technology with a Specialization in Electronics, 1994-1996

Cortbawi University, Adma, Lebanon

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