debt collecting required some receptionist skills, customer service

La-Keisha Wessley

Youth Support Counselor - MercyFirst

Queens Village, NY

********@*****.*** - 646-***-****

To seek a position in which l can utilize my skills for advance and growth opportunities

WORK EXPERIENCE

Youth Support Counselor

MercyFirst - Syosset, NY - August 2003 to Present

Manage adolescents to provide a safe and secure environment.

• Assist with achieving personal outcomes.

• Encourage life and independent skills such as; cleaning, meal preparation, proper hygiene, and money management.

• Provide approved methods of behavioral modification through the modification system which include, verbal de- escalation techniques and physical intervention if needed. Debt Collector

Coldata Collections - Lake Success, NY - September 2001 to July 2003 Receive payments and post amounts paid to customer accounts.

• Advise customers of necessary actions and strategies for debt repayment.

• Arrange for debt repayment or establish repayment schedules, based on customers financial situations.

Retail/Cashier

The Wiz - Rego Park, NY - March 1999 to September 2001 Greet customers entering establishments.

• Compute and record totals of transactions.

• Process merchandise returns and exchanges.

• Stock shelves, and mark prices on shelves and items. ADDITIONAL INFORMATION

Skills Organizational, Communications verbal and writing, Computer, Teamwork, Customer Service, Behavioral Management, Leadership, Interpersonal, Motivational, Time Management, Research, Problem Solving

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