Customer Service Care

-: Resume: -

Prafulla Bhaskarrao Mande Mobile: - +91-992**-*****

******.*****@*****.***

Career Objective:

“To work in an organization where I can expose my experience and knowledge for the attainment of organization’s goal and having a long term relationship with continuous career growth.”

Professional Work Experience:

1.Organization:- WNS Global Services Pvt. Ltd, Wigfield IT Park, Pune

Designation:- Sr. Customer Service Associate (Non-Voice UK process)

Duration:- May 2012 – June 2015

Job Profile:-

Client: British Gas, United Kingdom.

Working with Centrica PAYGE (Pay As You Go Energy) with Metering Gas Team.

Installation, Reinstallation, Updation and Remove of Gas meter through SAP

Working with Annual Statement through SAP

Provide Gas Swap card (QS01) to customer through SAP

Working with Contract Prepayment Letter.

2.Organization: - Coppergate for Wipro BPO, Pune

Designation: - Customer Care Executive (Non-Voice Australian process)

Duration: - December 2011 – March 2012 (On Contract basis)

Job Profile:-

Making the Electricity and Gas Billing transaction of Client ‘Origin Energy’ Sydney Australia.

Solve the queries of client regarding wrong bill through SAP

Provide them concession to client if they require in specified bills.

3.Organization: - STJ Electronics Pvt. Ltd. New Delhi

Designation: - Sales & Tech Support for Pune region (Non BPO)

Duration: - April 2010 – September 2011

Job Profile:-

Working Area – Pune Region

Manually install the attendance machine (Biometric and Punching machine), EM Lock (Electro Magnetic door Lock).

Install the front end software i.e Time Office Software, Payroll Software.

Link with adjoining back end software i.e Oracle/ SQL Server/ FoxPro.

Provide support to client as on require.

Introduce about device to new client.

Provide the demonstration of device to new client.

4.Organization: - Zeta Softech Pvt. Ltd. Nagpur

Designation: - Sr. Dataprocessor (Non – Voice US Process)

Duration: - May2004 - March 2010

Job Profile:-

Conversions of Analog Well Log Image to Digital Well Log Image through oil well log digitizing, of TGS (Total Gas Services) process of client A2D Technologies. TX, US.

Educational Qualification:

Bachelor of Commerce from Nagpur University, Year 2002

HSSC from Maharashtra State Board Nagpur, Year 1996

SSC from Maharashtra State Board Nagpur, Year 1991

Computer Skills & Technical Knowledge:

Certification

E-Diploma in Advance Software Technology (CMC Ltd Mumbai)

Languages

MS Visual Basic 6, C++, SQL,PL/SQL

Operating Systems

DOS, Windows

Packages

Ms- Office 2000, 2003, 2007,

Typing Speed:

English 40 w.p.m

Personal Details:

Fathers Name : Mr Bhaskar Balajipant Mande

Date of birth : 27th July 1976

Gender : Male

Marital Status : Married

Nationality : Indian

PAN Card : ARJPM1739L

Pass Port Number : K4702564

Aadhar Card : 403*********

Permanent Address : Plot No 85, Shivajinagar

Beside Vasat Nursing Home

Nagpur – 440010

Phone No : 071*-*******

Mobile No : 992-***-****, 992-***-****

Hobbies : Singing, Playing Chess

Languages known : Marathi, Hindi & English.

Declaration:

I hereby declare that this all information furnished in this document is accurate and true to best of

Knowledge & belief.

Date: / / Thanks & Regards,

Prafulla B Mande.

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