Customer Service Sales

Alberta Jordan

*** **** ***** **. *** *E New York, N.Y. 10031 ***********@*****.*** Cell: 347-***-****

Education:

CUNY Brooklyn College, Bachelor of Science: Business, Management and Finance

GPA: 3.4, December 2014

Liberty Tax, Tax Preparer Course Completed November 2013

Skills:

Customer service skills obtained in various environments

Skilled at learning new concepts quickly while working under pressure

Ability to prioritize and remain focused on the essence of an issue

Bilingual English/Spanish with the ability to translate

Extensively experienced in telephone sales of all varieties, including cold-calling, scheduled appointments and follow up telephonic meets.

Proficient in Microsoft Word with the ability to type 120 WPM, Excel, PowerPoint, Outlook, Adobe Software, Various Google Services

Business System's Cash Control, Inventory Shrink, Filing Management Data Systems

Experience:

Prospect Equities, New York, NY (October 2014 - Present)

Licensed Real Estate Salesperson - Commission Based

Study property listings to market, rent, buy, or sell property for prospective clients

Interview clients to determine what kinds of properties they are seeking, and generate lists meeting those requirements from available properties.

Closed over 15 Rental deals within 7 months working part-time

Manage property by listing rentals when available, advertise, and show prospective clients the property. Qualify clients for management's approval, prepare and execute lease documents.

Analyze listing and compare properties to determine its competitive market price. Advise clients on market conditions, prices, mortgages, legal requirements, property attributes, shortcomings and related matters. Advise sellers/landlords on how to make homes more appealing to potential buyers/renters

Discuss conditions of sale and draw up real estate contracts

Lavo Restaurant and Nightclub, New York, NY (April 2013 - Present)

Delivery Account Specialist - $13/hour

Supervise 4 delivery runners and prepare their weekly schedule and made sure they were paid after every shift

Train over 7 new hires for employment within the company

Manage multi-line telephone system; Answered over 30 calls within three rings per 6 hour shift

Expedite food deliveries during route congestion and supervise the packaging and delivery of over 100 catering orders

Responsible for day to day delivery department finances/cash handling & a bank totaling $800 per shift

Successfully increased sales quota by over 5% semi-annually

Generate end of day sales report

Dos Caminos, New York, NY (June 2012 - March 2013)

Hostess - $11/hour

Directed visitors to appropriate areas throughout the restaurant

Setting up in-person, phone, and online reservations

Organizing seating using open table

Take delivery and take-out orders using Seamless and Micros

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