Customer Service Data Entry

Location:

Salary:

65k

Posted:

November 10, 2015

Dumfries, VA 22026 Email: *******@*****.***

Rahel Workye

Objective: To obtain a challenging position to utilize my skills and experiences

Experience:

07/2014 – 10/2015 DTSV at U.S.PTO Alexandria, VA

Indexing Clerk - Contractor for US Patent and Trademark Office (USPTO)

Indexing, data entry codes of U.S. Patent Applications into USPTO system using contractor provided software

Assuring quality and production to meet USPTO requirements

Responsible for document preparation associated with Patent applications for scanning to an electronic image.

09/2009 – 07/2014 Starbucks Arlington, VA

Customer Service – Shift Manager.

Assisting customers to ensure their service in the store is to satisfaction in a very fast paced environment

Meeting daily, weekly, monthly store sales goals

Assisting employees to fulfil their daily responsibilities

Scheduling shift employees ensuring store coverage and volume trend

Conflict resolution, complaint handling associated to employees and customers

01/2005-08/2009 DJA, LLC at U.S.PTO Alexandria, VA

Document Control Clerk - Contractor for US Patent and Trademark Office

Indexing and Quality Assure documents using FEPDashboard software.

Responsible for preparing documents associated with Patent applications for scanning to an electronic image.

Quality Control over indexed documents.

Supporting all job elements involved in FEP functions such as Pre-Indexing, Indexing, Quality Assurance.

Understanding and skills to operate all support equipment assigned and the ability to train other employee.

Capable of accurately completing various forms, logs and reports used in application or project process and/or other support activities.

05/2003-12/2004 DTSV at U.S.PTO Arlington, VA

Indexing Clerk - Contractor for US Patent and Trademark Office (USPTO)

Indexing, data entry codes of U.S. Patent Applications into USPTO system (Madras)

Quality check patent Image through scanning Software ( EPO SCAN)

Assuring quality and production to meet PTO requirements

Responsible for document preparation associated with Patent applications for scanning to an electronic image.

Accessing to Palm Intranet as necessary

Education: Northern Virginia Community College, VA

A.A.S, Social Science May, 2013

Computer Skills: Windows environment, Microsoft Office suite including Outlook,

Word, Excel, Power Point, Access

Language Skills: Fluent spoken/written English and Amharic

Reference: Available upon request