Customer Service Management

SAMIR JOSHI

** ******** ***, ********, ** L*X *N*

TEL.: 289-***-**** E-mail: **************@*****.***

LinkedIn URL: https://ca.linkedin.com/pub/prof-samir-joshi/17/946/15

HIGHLIGHT OF QUALIFICATIONS

Proven Management and Leadership experience and also trained in Customer Service skills.

Excellent multilingual communication and computer skills.

Strong problem solving skill, Ability to multitask with continuously changing priorities, proven ability to positively influence others and work without supervision.

15+ years of Teaching, Research, and Management/Administrative experience at the University (India & Canada) and business.

WORK HISTORY:

I.Building Life, India – Students Recruiter, career counsellor and Immigration Consultant.

Working (Part-time) as Consultant for Canada. 2014 – Present.

II.Greater Toronto Airports Authority, Pearson International Airport, Toronto. 2014 – Present.

Member (Volunteer) – Welcome Team.

Obtained Transport Canada Security Clearance.

Completed Courses and Certifications: 1. Customer Service Skills 2. Accessibility and Sensitivity Awareness. 3. Canadian Airports Security Awareness Program 4. Harassment – Free Zone 5. Occupational Health & Safety. 6. Environmental Awareness 7. Introduction to Irregular Operations (IRROPS) 8. CPR & AED.

III.Vadodara Stock Exchange Ltd, India 2007 – 2013

Board of Director: Accomplished certain goals such as market development, Trained and motivated staff, delivered public speaches and arrested some critical financial irregularities among others.

IV. The Maharaja Sayajirao University of Baroda, India.

1.Professor of Business Economics 2006 - 2013

Taught, career counselling and policy oriented research.

Work force planning, supervised staff, trained research project staff and recruited teaching staff.

Accomplished research projects in time and given fund.

2. Associate Professor – Business Economics 1994- 2006

EDUCATION

Graduate Degree in Business Economics 1997

Volunteer

1.York University, Toronto: Mentor and Coach, Start-up Weekend for York Region September 25-27, 2015.

2.2014 Mississauga Municipal Election – DRO Asst. Supervisor.

3.Elections Ontario – June 2014 - Deputy Returning Officer (DRO)

4.Indian Association for Canadian Studies, India. 1997 -2010

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