Customer Service Executive

***/*-**** ********* *******, Opp. Hilton Tower, Sher- E- Punjab, Andheri (E), Mumbai 400093.

Telephone no. 022-********

Mobile no. 983-***-****

Email: ***************@*****.***

Sameer Suresh Shinde

S Career Objective

Seeking a quality environment where my knowledge and experience can be shared and enriched to seek a challenging career, Ability to meet deadlines to work pressure, good communication skill, Flexible and adaptive. Ambition for personal and career improvement.

Name

Sameer Suresh Shinde

Date of Birth

13/03/1982

Nationality

Indian

Caste

Hindu (Maratha)

Marital Status

Unmarried

Category

General

Gender

Male

Academic Record :

Exam Passed

Class

Percentage of Marks

Year of Passing

Medium of Instruction

Subjects

taken

Board/

University

B.COM

Second Class

49.73%

2003-04

English

Commerce

Mumbai University

Other Qualification

Exam Passed

Class

Office Automation -Ms-Word, Ms-Excel, Ms- Power Point

First Class

English Typing 30 W.P.M (Maharashtra Govt)

A Grade

Tally 9

A Grade

Diploma in Banking & Finance (Spe. Mortgage Finance)

A Grade

Details of Work Experience

Position

Sr.Accounts & Operation Executive

Organisation

Auraa Developers

Period

May 2013 To Till date

Job Profile

Operations, Accounts & Customer Service

All Receipts & payment Entries in system, Bank Reconciliation, cash book entries, petty cash entries.

Issuing Demand Letter to customers.

follow up with customer for payment.

Handling all documents of companies plan, permissions of various govt dept.

Controlling daily banking requirement

Maintenance of Receipts & Register.

Good Knowledge of Tally 9.00 version

Keep record of all return cheque in return cheque register.

Solving all administrative, legal, operations related matter with the help of senior

Passing all accounts related entries in the system like Receipts, payment, making profit & loss a/c, balance sheet, handling tax related matter like,TDS, Service Tax.

Position

Accounts & Operation Executive

Organisation

Dewan Housing Finance Corporation Ltd

Period

September 2011 To April 2013

Job Profile

Operations, Accounts & Customer Service

Handing portfolio of 3500 customer.

Servicing to Mortgage loan customers on the matters like IT certificate, part payment, Foreclosure of loan, issue of loan statement, EMI, Interest revision,

Maintenance of Receipts & Register.

Good Knowledge of Finnone Software

PDC Management: Collection of PDC from all new customer & existing customer as per need and keep in custody. Process & lodging PDC in system.

Keep record of all return cheque in cheque register.

Solving all system related matter with the help of IT dept

Passing all accounts related entries in the system like Receipts, payment, Cheques return entries, passing all voucher entries like cheque return charges, document copy charges, interest charges, repayment charges, Bank reconciliation.

Help to recovery & collection dept for smoothening there job

By providing there periodically defaulter list, NPA’S List, cheque bouncer list.

Position

Accounts Executive

Organisation

Launchpad Media Services

Period

April 2009 To August 2011

Job Profile

Accounts, Back office, customer service

Accounts payable: Making Invoices

Accounts Receivable

Bank Reconciliation

Preparing profit & loss A/c

Balance Sheet

Finalization of Accounts

Position

Accounts Assistant

Organisation

Joseph Mendonsa & Co

Period

March 2008 to March 2009

Job Profile

Accounts, Back office, Customer service

Preparing accounts of Individuals, Firms & Companies

Preparing Profit & loss, Balance sheet, & other Financial Statement

Audit Report

Handling Income tax return filing of Individuals, Firms Company & other matter relating to Income tax

Position

Cashier

Organisation

Eastern international Hotel (Juhu)

Period

March 2005 TO Feb 2008

Job Profile

Cashier, Customer Service

Restaurant cashier

Preparing Sales Report

Submission of Reports

Position

Quality Controller

Organisation

Onicra Credit Rating Agency

Period

August 2003 to February 2005

Job Profile

Operations, Customer Service

Import Customer data from concern telecom company

Verification of customer like( BPL Mobile, Tata Indicom customers)

Collection of status report of Customers from Field Executive

Process & Feed All data in System With the help of Data entry operator

Verify all data, Control, Quality check of all data before making report

Making report of customer

Hobbies/Interest

Reading Books, Navels, Playing Cricket & Chess, Music, Painting.

I hope that my Qualification will meet with your requirement and will give me an opportunity to demonstrate my abilities to the utmost satisfaction of my superiors.

Place: Mumbai

Date: Signature

Sameer Suresh Shinde

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