Desktop Support Engineer

Location:

Posted:

November 09, 2015

Career Objective

Seeking a challenging position in Desktop Support Technician.

Summary of qualifications

Knowledgeable with various software utilities

Compatibility Testing and Troubleshooting

MS Windows 95, 98, XP, 7 and 8.1

Installation and Configuration H/W and S/W

Fluent in Cantonese and Mandarin

Professional Experience

03/1998 to 06/2015

Engineer Team Supervisor / Production Department

Tatung, Inc.

Long Beach, California

Responsible for all resource allocation to perform the required tasks.

Maintenance QA Analysts resources to complete daily task requirements

Increase production by creating more effective

Create high morality in working environment for all QA Analysts

Research and evaluate new hardware and software

Responsible for the production division that distribute OEM computers to Hewlett Packard

Provide written and oral updates, test reports of bugs, anomalies and failures encountered during daily testing of new hardware

Create presentation for clients in a form of test plans, test summaries, and final reports

Develop and document new test methodologies for hardware and software resulting in enhanced testing capabilities

Coordinate and execute the integration of new hardware and software

10/1994 to 03/1998

QA Analyst

Aberdeen, Inc.

Santa Fe Spring, California

Reference the above technical environments

02/1992 to 10/1994

QA Analyst

MicroSource, Inc.

Walnut, California

Reference the above technical environments

Education

Pasadena City College Graduate

Reference

Available upon request.