Customer Service Sales

Zelma Cooper

*** ** * **

Hallandale, FL ******

Phone: 954-***-****

***********@*******.***

RETAIL SALES

Overview

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency Corresponded with customers through phone, fax, and email and in person to schedule appointments and answer inquiries. Resourceful, consistently meets and exceeds productivity goals:

Exceptional Customer Service

Merchandising and Display

Employee Management

New Location Start-Up Management

New Product Introduction

Budgeting/Record Keeping

Problem Solving

Inventory and Pricing Controls

Computer/POS Scanning Use

Employment Advanced Auto Parts, Hallandale, FL

SALES ASSOCIATE October 2009-Present

Made reasonable procedure exceptions to accommodate unusual customer

Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Butler and Sands Wholesale Liquor Store, Bimini, Bahamas STORE MANAGER/SALES June 1999-January 2007

Process and reconciled all banking business, including credit card transactions

Responsible for all accounts payable and receivable

Established and serviced customer accounts at warehouse via phone

Built relationship with customers to ensure repeat business

Ordered and restock merchandise and supplies

Familiar with all shipping process

Answer telephones

Also involved in process of hiring

Cashier

Education Broward College, Hollywood, FL January 2009-Present In pursuit of a nursing degree

Sheridan Technical Center, Hollywood, FL

Medical Assistant Program

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