Customer Service High School

Debra Ortiz

*** ************ *****

Palatine, IL 60074

847-***-****

*************@*******.***

Objective

To be an important asset/team member to my employer utilizing my skills in customer service.

Qualifications

2011-2015

Marriott Courtyard Schaumburg, IL

Lead Front Desk Agent

Greet and check-in guests

Problem solve and see to special requests

2002-2011

Wyndham Garden Hotel Buffalo Grove, IL

Guest Service Clerk

Greet and Check-in guests

Update In-House credit card authorizations

Confirm and make reservations

2000-2001

Knickerbocker Hotel Chicago, IL

Reservation Agent

Answer phones

Make reservations and assist Group Sales Dept.

File assorted materials

Education

Notre Dame High School 1979-1982

Northeastern University 1983

Basic Education

Other Experience

Switchboard, Assembler, Mail room, Punch Press operator at a large Electrical company from

1986-1996

References Available Upon Request

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