Customer Service Manager

Jennifer Morgado

To obtain a position in Business Administration/Customer Service that will allow me to further utilize my existing skills and enable to acquire new abilities. Recognized for being an effective team player and possessing strong leadership skills. Looking to utilize my educational background and business knowledge with a respected organization that values hard work, positive attitude, and results. Areas of Strength and Expertise

Administrative Support

Front-End Supervision

Leadership Skills

Order Fulfillment

Loss Prevention Support

Policy & Procedure Implementation

Teambuilding & Training

Customer Service Management

Complaint Handling & Resolution

Professional Experience

Receptionist 2/2014 to 3/2015

Tamayo & Associates Real Estate Services, East Los Angeles, CA

Answer phones and any queries clients may have, make copies when needed for clients, and organize and file all records.

In charge of handling inventory and office manager duties such as; assisting new agents with setting up their work schedules & marketing materials.

Coordinating the real estate school, recruiting new students, and assisting passing students in filling out their state exam application.

CRMLS property search for clients and training agents on property profiles & CMA’s.

Coordinating all escrow files.

Preparing loan packages for submission (very important and valuable) and assisting with processing credit checks for clients.

Noon Duty Supervisor 2006 to Present

Little Lake City School District, Norwalk, CA

Supervise and monitor children in lunchroom and recess facility.

Resolve problems/issues that may arise. Address any misbehavior.

In charge of organizing activities/games for children that encourage a fun yet learning environment.

Maintain and ensure a safe environment.

Sales Associate

The UPS Store, Montebello, CA 2007-2011

Greeted visitors and answered queries. Recognized for providing excellent customer service and front desk office administration.

Managed and processed customer orders, handled account statements and receivables, and opened new client mailbox accounts.

Handled all aspects of the cash register and inventory (stocking, organizing, packing, and pricing).

Managed multiple phone lines efficiently and professionally. Other clerical duties assigned. Assistant Manager

Claire’s Accessories, Lakewood, CA

1998- 2004

Continuously advanced to increasingly more responsible positions culminating in an assistant management role.

Recognized for creating and leading customer-focused teams; instilled and enthusiastic commitment to customer service as a key driver of company goal attainment.

Helped store to become #1 in district in meeting sales quota. Met and/or exceeded all sales targets despite increased competition from local boutiques.

In charge of training new hires on everyday responsibilities and company policy compliance. Education

UEI College, El Monte, CA

Business Office administration

St. Paul High School-Santa Fe Springs, CA

High School Diploma

Awards

Perfect Attendance Award (UEI College)

Academic Excellence (UEI College)

Honor Roll (UEI College)

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