Customer Service Engineer
Resume:
Zane Walls
Brandon, MS *****
**********@*****.***
Microsoft Certified Systems Engineer
Cisco Certified Network Associate
Electronics Engineer
Digital Imaging Specialist
Professional Experience:
Sitel Corp
Customer Service/Support
2014 - 2015
Support for Cox Communications – including technical support and sales
RJ Young
Systems Engineer
2013 - 2014
Enterprise Content Management and workflow design/analysis.
New Horizons Computer Learning Center
Account Executive
2011 – 2012
B2B sales executive providing technical training
Sage Software
Technical Support
2010 - 2011
Contract support for 2010/2011 tax season. Attended nine week boot camp on accounting and Quantum 2011 application. 98% first call resolution under pressure
Milner Inc - Norcross, Georgia
Digital Imaging Specialist
2004 – 2009
District Manager - Sold, implemented and supported entire document imaging suite of products (ImageDirector centric) for all new and existing clientele
DocuTeam Inc - Alpharetta, Georgia
Major Accounts Representative
2002 – 2004
Enterprise client management and new business development for specialized and vertical target markets
Radiant Systems - Alpharetta, Georgia
Technical Consultant
2000 - 2002
Responsible for the implementation of proprietary Point of Sale (POS) systems (Microsoft centric web based application)
DocuTeam Inc - Alpharetta, Georgia
High Volume Technician
1998 - 2000
Responsible for the service and support of high profile client document centers and imaging systems
IKON Inc - Alpharetta, Georgia
Sales Representative
1996 - 1998
Sales and delivery of numerous office products such as printers, copiers, fax machines and multi-functional devices
Educational Studies:
TechNet – Marietta, Georgia (1998 - 2000)
MCSE/CCNA
Phillips College – Jackson, Mississippi (1980 - 1982)
Associate in Electronics Engineering
-National Deans List-
Hinds Junior College – Jackson, Mississippi (1978 - 1980)
Pre-Medicine Studies
Provine High School – Jackson, Mississippi (1976 - 1978)
General Academics Diploma
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